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JWL



Member Since: 26 Oct 2011
Location: Hereford
Posts: 3443

England 2002 Defender 110 Td5 SW Coniston Green
It has been.known to use WD40 to invigorate the fire pit when trying to get the thing going Whistle
Post #261935 28th Aug 2013 6:06pm
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warren



Member Since: 14 Oct 2009
Location: East Lancs.
Posts: 903

England 2009 Defender 90 Puma 2.4 HT Santorini Black
National Tyres... You'd think a company that specialises in tyres would be able to balance a wheel properly...

Ended up with two nails in two tyres. Luckily right next to the office there's a National Tyres garage, so I asked them to replace them. Got it on the motorway on the way home, and was getting a very thorough hand massage at 60+MPH. A couple of days later I was back in the office, so took it back and asked them to rebalance the wheels. Went to pick it up after work, 'sorry sir, the front nearside wheel was slightly off balance but it should be fine now'. Got it on the motorway, hand massage again at 60MPH. Back the next day, I tell them to rebalance all four wheels as it's no different. Go to pick it up 'the front nearside wheel was off balance again'. The same one that was apparently off balance yesterday?! 'errr...'. Once again, on the way home, hand massage at 60. Banging Head

Ended up taking it to a small independant garage round the corner from home who sorted it in 10 minutes for nothing, now it's perfectly fine now up till *some*MPH

I could understand if I'd taken it to an ice cream factory and demanded they changed the tyres, but for a company that specialises in tyres (a clue in the company name!) you'd think something as basic as balancing wheels would be pretty simple.

And, whilst I'm at it, Kwik Fit, although this is a few years back. 'You need new discs and pads all round' Really? 'Yes, they're all worn down to dangerous levels'. Are you sure? 'Yes, we've had all four wheels off and they definitely need replacing'. I'm not so sure... 'Really, why is that?' Because two days ago it had a full service and had new discs and pads all round then, the invoice is still in the glove box if you want to have a look. 'Oh... errrr..........'

I think I'd rather walk in future than use a national chain....
Post #266499 13th Sep 2013 10:53pm
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tookaphotoof



Member Since: 18 Mar 2013
Location: dordrecht
Posts: 1279

Netherlands 2013 Defender 130 Puma 2.2 HCPU Santorini Black
Let the bloody doorhandle slip out of my hand during stormy weather. As it opened far over 90 degrees you can guess what happened to the bodywork. Evil or Very Mad
Post #266549 14th Sep 2013 7:44am
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Laurie



Member Since: 22 Feb 2008
Location: Sussex, England
Posts: 2897

England 2005 Defender 90 Td5 XS CSW Bonatti Grey
warren wrote:
And, whilst I'm at it, Kwik Fit, although this is a few years back. 'You need new discs and pads all round' Really? 'Yes, they're all worn down to dangerous levels'. Are you sure? 'Yes, we've had all four wheels off and they definitely need replacing'. I'm not so sure... 'Really, why is that?' Because two days ago it had a full service and had new discs and pads all round then, the invoice is still in the glove box if you want to have a look. 'Oh... errrr..........

Halfrauds tried that on a friend of mine a while back. 
Post #266597 14th Sep 2013 11:15am
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bm52



Member Since: 04 Apr 2010
Location: Kent
Posts: 2189

United Kingdom 2014 Defender 110 Puma 2.2 XS CSW Havana
Samsung TV Customer Service is Not What I Call Service

I bought a 19" TV for the kitchen, used it for 2 weeks and then went on hols for 2 weeks. When I came back the sound was faulty, it kept stopping.
Samsung, I para phrase, say tough cannot replace as over 28 days old. As it is less than 32" [take day off work] and drive [about] 30 miles to a service centre, no post, no collection, no deliveries. And then I assume take another day off work to collect assuming they fix it.

I have complained, first time they ignored and 2nd time I got a repeat of the above and I para phrase again because I have taken their response to mean tough, we don't care, it is only a small TV and you as a customer are less than important and we really don't care if we have your custom.

Does Samsung honestly think I will ever buy anything with their label on it again........oh the Customer Service link on their email does not work or the Survey.

"..... you will have to carry-in your TV to the service centre to have it repaired. If you bring your proof of purchase the TV will be repaired free of charge.
I am sorry I couldn’t be of more help.
If there is anything else we can help with, please let us know.
Our Customer Support Team love feedback! Share your thoughts on this response by completing the survey at the bottom of this page". BM52
Post #266682 14th Sep 2013 5:20pm
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tookaphotoof



Member Since: 18 Mar 2013
Location: dordrecht
Posts: 1279

Netherlands 2013 Defender 130 Puma 2.2 HCPU Santorini Black
LOL, I stopped buying Samsung stuff after my computer lcd was faulty. Mailed them, they picked it up and dropped me a new one. I had to sign there was not a single scratch on my lcd screen. What did they think I'd do with a bloody screen?
Unpacked the new one, which had a couple of scratches and above all, the colours were incorrect.
After that, not a single reaction, no matter how I tried to contact them.
Bought a Dell to replace it with and just forgot about Samsung. Never will I buy another thing from them.
Bm52, good luck with your TV. Whistle
Post #266693 14th Sep 2013 5:53pm
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custom90



Member Since: 21 Jan 2010
Location: South West, England.
Posts: 20619

United Kingdom 
After reading above Kwik Fit have been had for that in the past IIRC.


ON a different note, I really don't like van drivers putting up two fingers to me this evening because I flash him for dangerously overtaking just after a bend into my lane (on coming) without having any proper view at all.
Idiot. Rolling Eyes Chillin In The Backwoods🇬🇧🇺🇸
⛽ï¸ðŸ›¢ï¸âš™ï¸ðŸ§°ðŸ’ª
Post #266699 14th Sep 2013 6:27pm
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lukev01



Member Since: 24 Mar 2012
Location: Bedfordshire
Posts: 412

England 2013 Defender 110 Puma 2.2 XS CSW Santorini Black
Courier companies Twisted Evil

A fellow forum member sold me a wheel cover and kindly agreed to courier it to me via Parcel2Go/Yodel.

It never arrived and after numerous online "chats" and acknowledging reference numbers/pick up/messages claiming it was in dispatch, etc. etc. the couriers eventually claimed that it had never been picked up after passing the buck between P2G and Yodel and instigating their own "investigations".

Big mistake! The forum member happens to have kept every receipt and showed them proof they had collected it.

Story changed again until they eventually just said that it was lost and they couldn't care less (not in those exact words) and paid £28 "compensation".

On a positive note, top marks to the forum member (Zahy) who could not have been more patient (with me) and in sending ££ back to me at the end. Thumbs Up 1970 Series 2A 88"
Post #266758 14th Sep 2013 9:14pm
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blackwolf



Member Since: 03 Nov 2009
Location: South West England
Posts: 17603

United Kingdom 2007 Defender 110 Puma 2.4 DCPU Stornoway Grey
Virgin Media Twisted Evil

I detest junk mail, I am registered with the MPS, yet I get regular unsolicted junk mail from Virgin Media.

It used to come addressed to me personally (though I had never given them my details, of course). In an attempt to stop the flow, I rang them to ask:-

1) Why, as members of the DMA do they send uncolicited junk mail to persons registered with the MPS against the recipients wishes, in breach of the DMA's Code of Conduct ("we're allowed to, Sir!" - "No you're not!" - "Yes, we are!" - "Why" - "We just are!")

2) Please to stop sending me junk mail ("Certainly Sir")

Great, victory I thought. Thumbs Up Except ever since I have received at least twice the volume of junk mail from Virgin Media, except no it's addressed to "The Householder" and my address. Big Cry

Cue another phone call to ask:-

1) Why, as members of the DMA do they send uncolicited junk mail to addresses registered with the MPS against the occupants wishes, in breach of the DMA's Code of Conduct ("we're allowed to, Sir!" - "No you're not!" - "Yes, we are!" - "Why" - "We just are!")

2) Please stop ("We can't, the system won't allow it. We can take your name off the list, but we can't take your address off the list!" - "Don't be ridiculous, you can, the system can, and the DMA Code of Conduct Requires it!" - "No it doesn't" - "Put me through to your supervisor please" - "Goodbye" phone down).

Has anyone here managed successfully to get this hateful company to stop sending unsolicited rubbish? If so, please tell me how you managed it!


If Virgin Media is the last company left on earth it still won't get business from me.

As an aside, has anyone managed to stop Lidl from delivering unwanted flyers once a week?
Post #267367 17th Sep 2013 9:08am
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ZeDefender



Member Since: 15 Sep 2011
Location: Munich
Posts: 4731

Germany 2011 Defender 110 Puma 2.4 SW Baltic Blue
Probably a stupid question but can you contact the DMA? Surely they must have some "teeth"... Tell someone you love them today because life is short.
But shout it at them in German because life is also terrifying and confusing...
Post #267414 17th Sep 2013 2:23pm
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JWL



Member Since: 26 Oct 2011
Location: Hereford
Posts: 3443

England 2002 Defender 110 Td5 SW Coniston Green
Years ago junk mail in my household was allmost welcomed but as time went by the leaflets started to be printed on shiney paper which was not as desirable. The reason for being happy with the junk mail? I had solid fuel Rayburns and it saved having to buy a newspaper every day to start them and the open fire in the front room Wink
Post #267415 17th Sep 2013 2:35pm
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blackwolf



Member Since: 03 Nov 2009
Location: South West England
Posts: 17603

United Kingdom 2007 Defender 110 Puma 2.4 DCPU Stornoway Grey
Since posting my rant above I have been googling the subject, with interesting and depressing results.

If junk mail has a name and address on it, it is "addressed" and the MPS and DMA code of conduct require that the sender desists if asked to do so, or if the named person has registered with the MPS. It is also possible to send a formal "data protection notice", which is a legally binding demand made with reference to Article 11 of the Data Protection Act 1998, to the sender which should achieve the same result. So it can be stopped.

If however the junk mail is addressed to "The Occupier" at a specific address the, believe it or not, it is technically "unaddressed" (counter-intuitive, eh?) and you cannot stop it. It is not covered by the MPS, nor the DMA code of conduct, and it is well known that Virgin Media in particular (as well as some other firms) cynically exploit this loophole to bombard you with junk. Searching online for this subject reveals literally thousands of very hacked off people who have found this out.

It is described on one anti-junk advice website as a cynical, cheap, and legal way to 'carpet bomb' an area with junk.

The subject of Virgin Media doing this was covered in a Watchdog episode apparently, which came to the same conclusion, ie it can't be stopped. It also revealed that more than half the items delivered by the Royal Mail now are junk mail of this variety!

What really hacks me off is the mantra that Virgin spout that "we can't stop unaddressed mail". Of course they can if they want, they send it - it doesn't come from anywhere else - so they can stop it! What they mean is that they have no intention of stopping it because they know that you can't do anything about it!

Blast, my blood pressure is up again. Time for a lie down.
Post #267424 17th Sep 2013 3:07pm
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Laurie



Member Since: 22 Feb 2008
Location: Sussex, England
Posts: 2897

England 2005 Defender 90 Td5 XS CSW Bonatti Grey
If you reject post addressed to 'The Occupant' you won't get your vote registering forms. 
Post #267425 17th Sep 2013 3:11pm
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Lou Sparts



Member Since: 15 Apr 2012
Location: Kent
Posts: 1501

United Kingdom 2005 Defender 90 Td5 XS CSW Zambezi Silver
Stick it back in the post as return to sender or not known at this address they will have to pay the return postage costs then. 2005 Td5 90 XS

Steve
Post #267426 17th Sep 2013 3:12pm
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Laurie



Member Since: 22 Feb 2008
Location: Sussex, England
Posts: 2897

England 2005 Defender 90 Td5 XS CSW Bonatti Grey
Many years ago I finally stopped the deluge of Readers Digest junk by writing 'deceased' on one and posting it back Very Happy 
Post #267427 17th Sep 2013 3:15pm
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