 | Home > Maintenance & Modifications > Exmoor Trim...E-Sports seats..ANYBODY YET? |
 
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| keith Member Since: 15 Aug 2012 Location: Edinburgh Posts: 2232  
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Ex moor trim
 
Absouloutly despise them . Rubbish company , shocking customer care , misleading . |
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25th Aug 2015 12:36pm |
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| GREENI Member Since: 22 Aug 2010 Location: staffs Posts: 10383 
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Hahaha, Keith, I would say totally opposite, though they have obviously done you wrong.
Which is why companies aren't fussed what people say online about them. Even great companies can get it wrong and upset people. I had a guy who ordered a pair of cycling shoes with me in a size 12, £200 worth..unfortunately the supplier sold out before I got my order in. The irate customer told me that 'He couldn't wear my apologies on his feet'  |
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25th Aug 2015 12:47pm |
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| need4speed Member Since: 23 Nov 2012 Location: Kilmarnock Posts: 746 |
You don't like them then? |
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25th Aug 2015 12:48pm |
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| keith Member Since: 15 Aug 2012 Location: Edinburgh Posts: 2232
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Ok , so you can't please everyone . I might as well explain why I swear so much at them .
7 yrs ago I ordered 2 new front seats . Top of the range ( space age material ) £800 . When they EVENTUALLY arrived what a disaster . The material was burst , one frame was broken and the other was second hand parts and rusting . What a mess . What a cheek that some monkey had the balls to package and send me this so called TOP COMPANY , best product scrap . They then told me that they had (SO MUCH ORDERS to bigger customers ) that they were so busy , I had been just flung together and not cared about . ( £800 remember ) and a load of other jollox over the phone . Since then all I see is there pages of advertisement all over every magazine I pick up . Part 2 : this week . Doing a 5 day job on a customers 2010 90 , he requests I get him 2 new black front seat covers and I need them this week . With trepidation , fear and unhappiness I reluctantly call " eek ! Exmoor trim . " all I need is 2 seat covers Right ? .... Thinking this should be easy and straight forward. NO NO NO . " hold the line till I check with the warehouse to see if any in stock " 5 mins later ( don't know where he went ) " sorry but NO SEAT COVERS IN STOCK FOR A DEFENDER . it'll be 4 WEEKS till any available. Aaaaaaaaaargh ! NO SEAT COVERS FOR A DEFENDER FROM A COMPANY THIS SIZE ??????? Bullsh**. And the reason given ? Same one as 7 yrs ago ...... "We have so much work to do for larger contracts . " Stuff the little time wasting customers with their peanut orders eh! Pathetic , amateur, make me sick company . I hope this is a good enough-explanation 
Keith |
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25th Aug 2015 1:34pm |
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| keith Member Since: 15 Aug 2012 Location: Edinburgh Posts: 2232
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Oh yeh ! And a 2 min call to Matt at FCX......... Sorted
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25th Aug 2015 1:38pm |
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| Barney12 Member Since: 09 Jun 2015 Location: South West Posts: 744 
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In fairness to Keith there are plenty of stories about poor service and quality from Exmoor.
the pre-sales service I received from them was SO poor I didn't even buy. I also don't believe that companies don't care about comments online. Such a view would be foolish in the extreme in todays world. If there are companies that think like that I certainly don't want to do business with them! |
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25th Aug 2015 2:47pm |
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| Cupboard Member Since: 21 Mar 2014 Location: Suffolk Posts: 2971 
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Me from earlier in the year:
Seems normal sadly. |
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26th Aug 2015 11:52am |
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| keith Member Since: 15 Aug 2012 Location: Edinburgh Posts: 2232
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STANDARD ....
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26th Aug 2015 12:37pm |
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| Clemmo Member Since: 03 Aug 2012 Location: Mile Oak Posts: 1231  
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In the interest of fairness I contacted Exmoor Trim and asked them to take a look at the Forum and respond
Here it is Good morning Have just taken a look at the forum page and obviously you cannot please or help everyone, we are here 5 days a week and answer e-mails as soon as they come in within reason so I have no idea where some of the comments are aimed at, the MD will not respond to these sites as we would sooner sort things out direct rather than a public slagging off we always aim to send out a quality product and try our best to get them to the customer in a timely fashion we have various stock items BUT lots of people have a bespoke options we have to produce to their spec this is more time consuming and we then often cant machine cut a one off so are hand cut and need the extra 2-3 weeks to get through our busy production this is not busy with "larger orders" this is just busy with everyone's orders no one gets priority because they spend more than the one man land rover owner. I hope this clears up some of the comments and questions from there? Regards Make today a little better than yesterday but not so good as tomorrow.... Defender 90 HT............Pangea Green BMW X3 Msport............Carbon Black Mini Electric................Grey. (wow!) MGB Roadster……..........Vermillion 17k miles Honda Benly CD200....Maroon --------McLouis Fusio........7.4m of fun |
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26th Aug 2015 12:46pm |
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| GREENI Member Since: 22 Aug 2010 Location: staffs Posts: 10383
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Well Keith. fair do's.
I suppose it sounds like they need to 'up' their game. Either work over, invest in more machines....or do nothing. I'll not 'champion' them anymore, as it seems they think an old reputation and work ethic may carry them forward into the future. At least they could do is that they need to speak to their customer facing staff and tell them to get their excuses (facts) into line. Glad FCX helped you out and may their success continue to increase. |
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26th Aug 2015 1:05pm |
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| bluebottle Member Since: 08 May 2015 Location: Not in my Landy enough! Posts: 705
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Still... nobody actually ponied up the cash and managed to receive any seats yet though?
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26th Aug 2015 1:11pm |
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| keith Member Since: 15 Aug 2012 Location: Edinburgh Posts: 2232
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Let me make one point crystal clear .
At NO point have I ever SLAGGED OFF a company or individual regarding their performance or abilities . However , modern day companies are changing and adapting to be far more FINANCE orientated and far less customer care orientated . WRONG , WRONG , WRONG . The customer is key to their business and success and the quicker the so called BIG companies wake up and realise this the better . Everyone is now on social media and communal networks and the first thing they do when they've been let down is tell a million other people about it . Customer care every time and above everything else . Without it your company is pants . |
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26th Aug 2015 1:49pm |
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| Clemmo Member Since: 03 Aug 2012 Location: Mile Oak Posts: 1231
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Think you are right! Somebody has to..after all they may just be fantastic!? My dilema is..should it be me??
Clemmo Make today a little better than yesterday but not so good as tomorrow.... Defender 90 HT............Pangea Green BMW X3 Msport............Carbon Black Mini Electric................Grey. (wow!) MGB Roadster……..........Vermillion 17k miles Honda Benly CD200....Maroon --------McLouis Fusio........7.4m of fun |
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26th Aug 2015 2:07pm |
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| camelman Member Since: 27 Feb 2013 Location: Peak District Posts: 3386
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pm sent
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26th Aug 2015 2:13pm |
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