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Home > Maintenance & Modifications > Exmoor Trim...E-Sports seats..ANYBODY YET?
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Clemmo



Member Since: 03 Aug 2012
Location: Mile Oak
Posts: 1231

England 2010 Defender 90 Puma 2.4 HT Stornoway Grey
Anyone have any experience of these seats yet?
seen any "in the flesh"?

Cheers

Clemmo Thumbs Up Make today a little better than yesterday but not so good as tomorrow....
Defender 90 HT............Pangea Green
BMW X3 Msport............Carbon Black
Mini Electric................Grey. (wow!)
MGB Roadster……..........Vermillion 17k miles
Honda Benly CD200....Maroon --------McLouis Fusio........7.4m of fun
Post #448977 25th Aug 2015 10:11am
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keith



Member Since: 15 Aug 2012
Location: Edinburgh
Posts: 2230

Scotland 
Ex moor trim Evil or Very Mad Censored
Absouloutly despise them . Rubbish company , shocking customer care , misleading .
Post #449031 25th Aug 2015 12:36pm
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GREENI



Member Since: 22 Aug 2010
Location: staffs
Posts: 10383

United Kingdom 
Hahaha, Keith, I would say totally opposite, though they have obviously done you wrong.
Which is why companies aren't fussed what people say online about them.
Even great companies can get it wrong and upset people.
I had a guy who ordered a pair of cycling shoes with me in a size 12, £200 worth..unfortunately the supplier sold out before I got my order in.
The irate customer told me that 'He couldn't wear my apologies on his feet' Laughing
Post #449036 25th Aug 2015 12:47pm
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need4speed



Member Since: 23 Nov 2012
Location: Kilmarnock
Posts: 746

keith wrote:
Ex moor trim Evil or Very Mad Censored
Absouloutly despise them . Rubbish company , shocking customer care , misleading .


You don't like them then? Laughing
Post #449037 25th Aug 2015 12:48pm
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keith



Member Since: 15 Aug 2012
Location: Edinburgh
Posts: 2230

Scotland 
Ok , so you can't please everyone . I might as well explain why I swear so much at them .
7 yrs ago I ordered 2 new front seats . Top of the range ( space age material ) £800 . When they EVENTUALLY arrived what a disaster . The material was burst , one frame was broken and the other was second hand parts and rusting . What a mess . What a cheek that some monkey had the balls to package and send me this so called TOP COMPANY , best product scrap .
They then told me that they had (SO MUCH ORDERS to bigger customers ) that they were so busy , I had been just flung together and not cared about . ( £800 remember ) and a load of other jollox over the phone .
Since then all I see is there pages of advertisement all over every magazine I pick up .
Part 2 : this week .
Doing a 5 day job on a customers 2010 90 , he requests I get him 2 new black front seat covers and I need them this week . With trepidation , fear and unhappiness I reluctantly call " eek ! Exmoor trim . " all I need is 2 seat covers Right ? .... Thinking this should be easy and straight forward. NO NO NO . " hold the line till I check with the warehouse to see if any in stock " 5 mins later ( don't know where he went ) " sorry but NO SEAT COVERS IN STOCK FOR A DEFENDER . it'll be 4 WEEKS till any available. Aaaaaaaaaargh ! NO SEAT COVERS FOR A DEFENDER FROM A COMPANY THIS SIZE ???????
Bullsh**.
And the reason given ? Same one as 7 yrs ago ...... "We have so much work to do for larger contracts . "
Stuff the little time wasting customers with their peanut orders eh!
Pathetic , amateur, make me sick company .
I hope this is a good enough-explanation Whistle
Keith
Post #449046 25th Aug 2015 1:34pm
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keith



Member Since: 15 Aug 2012
Location: Edinburgh
Posts: 2230

Scotland 
Oh yeh ! And a 2 min call to Matt at FCX......... Sorted Thumbs Up
Post #449047 25th Aug 2015 1:38pm
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Barney12



Member Since: 09 Jun 2015
Location: South West
Posts: 744

United Kingdom 2014 Defender 90 Puma 2.2 XS CSW Corris Grey
In fairness to Keith there are plenty of stories about poor service and quality from Exmoor.
the pre-sales service I received from them was SO poor I didn't even buy.

I also don't believe that companies don't care about comments online. Such a view would be foolish in the extreme in todays world. If there are companies that think like that I certainly don't want to do business with them!
Post #449068 25th Aug 2015 2:47pm
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Cupboard



Member Since: 21 Mar 2014
Location: Suffolk
Posts: 2971

United Kingdom 2011 Defender 110 Puma 2.4 HT Corris Grey
Me from earlier in the year:

Cupboard wrote:
I needed new foam and covering for my driver's seat, so I went on to the Exmoor Trim webpage to order it last Tuesday (17th). They were listed as in stock and I paid there and then. When it still hadn't turned up today, I called them up to find out what was going on and was told that the email I had entitled "Confirmed order at Exmoor Trim Ltd" was not an order confirmation and I would get an email confirming when my order would be dispatched at some indeterminate point in the future.

I expressed my displeasure at the vagueness and was informed that it wouldn't be dispatched until the 2nd April. When I asked why this was the case as it was listed as in stock when I ordered and was still listed as in stock, the lady on the phone (who was perfectly pleasant) went to find out some more information. Apparently it was actually shipped today.

Seriously? WTF? Not very happy with their communication at all!

Is this is a glitch or standard for them?


Seems normal sadly.
Post #449345 26th Aug 2015 11:52am
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keith



Member Since: 15 Aug 2012
Location: Edinburgh
Posts: 2230

Scotland 
STANDARD .... Censored
Post #449384 26th Aug 2015 12:37pm
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Clemmo



Member Since: 03 Aug 2012
Location: Mile Oak
Posts: 1231

England 2010 Defender 90 Puma 2.4 HT Stornoway Grey
In the interest of fairness I contacted Exmoor Trim and asked them to take a look at the Forum and respond
Here it is

Good morning

Have just taken a look at the forum page and obviously you cannot please or help everyone, we are here 5 days a week and answer e-mails as soon as they come in within reason so I have no idea where some of the comments are aimed at, the MD will not respond to these sites as we would sooner sort things out direct rather than a public slagging off we always aim to send out a quality product and try our best to get them to the customer in a timely fashion we have various stock items BUT lots of people have a bespoke options we have to produce to their spec this is more time consuming and we then often cant machine cut a one off so are hand cut and need the extra 2-3 weeks to get through our busy production this is not busy with "larger orders" this is just busy with everyone's orders no one gets priority because they spend more than the one man land rover owner.

I hope this clears up some of the comments and questions from there?

Regards
 Make today a little better than yesterday but not so good as tomorrow....
Defender 90 HT............Pangea Green
BMW X3 Msport............Carbon Black
Mini Electric................Grey. (wow!)
MGB Roadster……..........Vermillion 17k miles
Honda Benly CD200....Maroon --------McLouis Fusio........7.4m of fun
Post #449390 26th Aug 2015 12:46pm
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GREENI



Member Since: 22 Aug 2010
Location: staffs
Posts: 10383

United Kingdom 
Well Keith. fair do's.
I suppose it sounds like they need to 'up' their game. Either work over, invest in more machines....or do nothing.

I'll not 'champion' them anymore, as it seems they think an old reputation and work ethic may carry them forward into the future.
At least they could do is that they need to speak to their customer facing staff and tell them to get their excuses (facts) into line.

Glad FCX helped you out and may their success continue to increase.
Post #449395 26th Aug 2015 1:05pm
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bluebottle



Member Since: 08 May 2015
Location: Not in my Landy enough!
Posts: 705

United Kingdom 
Still... nobody actually ponied up the cash and managed to receive any seats yet though?
Post #449398 26th Aug 2015 1:11pm
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keith



Member Since: 15 Aug 2012
Location: Edinburgh
Posts: 2230

Scotland 
Let me make one point crystal clear .
At NO point have I ever SLAGGED OFF a company or individual regarding their performance or abilities . However , modern day companies are changing and adapting to be far more FINANCE orientated and far less customer care orientated .
WRONG , WRONG , WRONG . The customer is key to their business and success and the quicker the so called BIG companies wake up and realise this the better .
Everyone is now on social media and communal networks and the first thing they do when they've been let down is tell a million other people about it .
Customer care every time and above everything else .
Without it your company is pants .
Post #449410 26th Aug 2015 1:49pm
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Clemmo



Member Since: 03 Aug 2012
Location: Mile Oak
Posts: 1231

England 2010 Defender 90 Puma 2.4 HT Stornoway Grey
bluebottle wrote:
Still... nobody actually ponied up the cash and managed to receive any seats yet though?


Think you are right!

Somebody has to..after all they may just be fantastic!?

My dilema is..should it be me?? Whistle

Clemmo Make today a little better than yesterday but not so good as tomorrow....
Defender 90 HT............Pangea Green
BMW X3 Msport............Carbon Black
Mini Electric................Grey. (wow!)
MGB Roadster……..........Vermillion 17k miles
Honda Benly CD200....Maroon --------McLouis Fusio........7.4m of fun
Post #449416 26th Aug 2015 2:07pm
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camelman



Member Since: 27 Feb 2013
Location: Peak District
Posts: 3386

United Kingdom 
pm sent 
Post #449417 26th Aug 2015 2:13pm
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