 | Home > General & Technical (L663) > Am I being unreasonable? |
 
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 17378   
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I was reminded of this thread this morning when I passed not one but two new Defenders with inoperative offside DRL units, which as we know from elsewhere on this forum is an emerging common fault and replacement headlight units are on backorder and dealers reportedly un-bothered by their inability to repair. These vehicles are unroadworthy and illegal and it is appalling that JLR is seemingly dismissive of owner concerns. Again if I owned one I'd be spitting fire.
When I bought my Disco2 new in 2002 the service and care I received from what was then Ottons of Salisbury was beyond reproach (and the vehicle suffered no debilitating defects, just a few niggles). Why, I wonder, is it seemingly wrong to expect similar standard from both dealer and vehicle now. It is a good thing JLR doesn't make passenger aircraft. |
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22nd Jun 2023 4:44pm |
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| lightning Member Since: 23 Apr 2009 Location: High Peak, Derbyshire Posts: 2763
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You mean like the Boeing 737 Max?
Any machine can fail, whoever makes it. lt's how the manufacturer deals with it. LR needs to address the headlamp failures as it's clearly a major issue. But manufacturers don't seem to do anything We have a Swift caravan and the glass splashback on the oven is prone to shattering on these vans. Many have been replaced under warranty. The glass is secured to the wall by self tapping screws bearing directly on the glass! The solution, plastic spacers on the screws, costs about 20p Three YEARS later the caravans are still being delivered with the screws directly on the glass. Explain that to me. |
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22nd Jun 2023 7:50pm |
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| Caterham Member Since: 06 Nov 2008 Location: Birmingham Posts: 6298  
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I think its part and parcel of the LR experience.
I think have to ask our selves why do we do it to ourselves when deep down we know exactly what we're letting ourselves in for. but to answer your question - no you're not being unreasonable. LR, are awful.  |
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23rd Jun 2023 8:23am |
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| lightning Member Since: 23 Apr 2009 Location: High Peak, Derbyshire Posts: 2763
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l still want to know how the O/P could have been treated better when his vehicle broke down.
He was provided with a courtesy vehicle of the same make/model in the same day and his is being repaired. ln what way was this not good treatment of the customer? Last time l had a vehicle breakdown it took four hours just for the RAC to arrive. |
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23rd Jun 2023 8:54am |
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| Moo Member Since: 01 Oct 2021 Location: UK Posts: 1371 
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The dealer should have checked he got the taxi OK and replacement car from the other dealer. - courtesy as a minimum.
The dealer should have notes on the system that would enable anyone to give him an update on what was happening to his car. He shouldn't be chasing for updates, these should be part of normal customer service. Not knowing why the car was in and proactively finding out was a failure. Not having a positive experience showed that something was wrong. Eiger Grey MY23 D250 SE with bits. Known as Noddy. |
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23rd Jun 2023 9:55am |
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| Caterham Member Since: 06 Nov 2008 Location: Birmingham Posts: 6298
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If I'd just paid £500 for a second hand motor I'd not expect much. in this instance however I'd at least expect the dealer to know why there's a customers car hanging around the work shop 
sorry. were you just having a laugh? 
I like your sense of humour   Last edited by Caterham on 23rd Jun 2023 12:46pm. Edited 1 time in total |
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23rd Jun 2023 9:59am |
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| lightning Member Since: 23 Apr 2009 Location: High Peak, Derbyshire Posts: 2763
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Yes l can see that. l guess after 40 years of dealing with car dealers l've just become resigned to a certain level of service being acceptable.
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23rd Jun 2023 11:59am |
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| Caterham Member Since: 06 Nov 2008 Location: Birmingham Posts: 6298
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me too. expect the worst possible service and anything above that is a bonus
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23rd Jun 2023 12:47pm |
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| Co1 Member Since: 19 Aug 2018 Location: North Yorkshire Posts: 3674 
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^^^ Zen and the art of landrover customer service!
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23rd Jun 2023 1:52pm |
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| Rivarama Member Since: 28 Aug 2021 Location: London Posts: 155 
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Thank you for sharing your story and sorry for your troubles.
I was contemplating putting a deposit on a new defender, you have definitely put me off. £70k and lots of troubles saved !! |
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24th Jun 2023 10:31pm |
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| lightning Member Since: 23 Apr 2009 Location: High Peak, Derbyshire Posts: 2763
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It's been said before but there's a horror story with every make of vehicle.
My Defender has been absolutely fine and the dealer service has been okay. l could relate to you horror stories l've heard about BMW, Mercedes, Ferrari to name three. Any car can break down. |
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24th Jun 2023 10:54pm |
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| SteveG Member Since: 29 Nov 2011 Location: Norfolk Posts: 659 
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There’s plenty of Defender owners, and it’s probably the majority, that have had a trouble free experience with their new defender or only a minor niggles. What are you planning to buy instead? Then you can find an owner forum or Facebook group for that and also find people with issues. There’s not a single manufacturer out there that is issue free. |
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25th Jun 2023 6:45am |
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| Rivarama Member Since: 28 Aug 2021 Location: London Posts: 155
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I wouldn’t be surprised if the majority is issue free, however none of my co-workers who own a modern Land Rover (RR & Disco) has anything nice to say about their respective dealers and how they handled their issues.
I have always owned German cars as DD, except for the XC90 I currently drive (I know I know lol) and although they have been mostly worry free (touching wood) I can assure you that the customer service has been impeccable. I really don’t mind a few issues here and there, but I cannot stand poor service when I spend significant money on a new car. |
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25th Jun 2023 7:52am |
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| lightning Member Since: 23 Apr 2009 Location: High Peak, Derbyshire Posts: 2763
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I like the look of the Volvo XC40/60
l was actually going to get an XC40 back in 2020 but reading the owners forum put me off!! Owners complaining of various issues and dealers unable to sort them. However my friend bought one this year and it's been faultless, but he misses his stolen Discovery Sport which it replaced. |
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27th Jun 2023 7:02am |
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