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Anthony



Member Since: 25 Oct 2011
Location: Kent
Posts: 4

United Kingdom 2010 Defender 90 Puma 2.4 XS CSW Zermatt Silver
Advice on a First Service on a 90 XS CSW
Anthony wrote:
Hi All

This is my first post so please excuse any initial faults. Firstly Brendan from 4 x 4 Overlander recommended this forum to me yesterday and thnaks for that as excellent info in this and everyone seems very friendly and suppportive. Also I bought a Nakatanenga rear door damper for my 90 and ordered it yesterday from Brendan and and it arrived today. Thank you so much for your advice and prompt delivery.

Advice - regarding servicing. I have a 90 on an 10 plate and it is just due its first year service and done 6k miles. My local LR dealer that I bought the 90 from are arrogant, rude and expensive. They charge £480 for first year service and I dont want to particularly want to give them the business as they don't deserve it.

There is an independant garage locally who have an excllent reputation and only do LR and engineers are all LR trained and they are 40% cheaper offer courtesy cars etc. They are not an authorised LR dealer/garage but have 100% customer satisfaction stats and are great people and all knowing/loving LR. Question 1) will this effect my 3 year LR warranty and 2) Will this effect the resale value of the vehicle in the furture? I am not planning on selling my 90 anytime soon as I love it but I do not know much about the LR market and residuals.

Any advice would be appereciated?

Bow down
Post #96501 27th Oct 2011 6:34am
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JSG



Member Since: 12 Jul 2007
Location: Berkshire
Posts: 2412

United Kingdom 2011 Defender 110 Puma 2.4 XS CSW Stornoway Grey
Hi,

In theory any garage can service your Defender without voiding the warranty as long as there strictly follow the official service schedule - it would appear that some independants may do a better job than a main dealer Rolling Eyes

As long as you feel certain they understand Pumas and have all the knowledge and diagnostic equipment they need for any ECU upgrades then go for it.

From a service record viewpoint as long as they were a recognised LR independant then most people would be ok - my main worry would be warranty work as most independants aren't going to touch that without payment and a main dealer may try and say the independant didn't spot something they should have.

You would also need to get a 12 month anti corrosion check done and the book stamped. John

http://www.hampshire4x4response.co.uk

2011 Tdci 110 CSW XS
Post #96529 27th Oct 2011 8:32am
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Anthony



Member Since: 25 Oct 2011
Location: Kent
Posts: 4

United Kingdom 2010 Defender 90 Puma 2.4 XS CSW Zermatt Silver
JSG

Thanks very much for coming back to me, really appreciated.

If you don't mind me running my conversation with them past you since your reply.

They do have the knowledge of Pumas and have the diagnostic equipment for upgrades. All their engineers have gone to LR College and their equipment is exactly the same as LR use. Their service reports have the same criteria as LR. They are not a LR franchise and he said there are no LR approved independents just specialists who have been LR trained and use same parts as etc He said that Ford, who who know owns LR, and the government recognise smaller non dealers as experts. They also said that they give a 12 month anti corrosion check and the service book will have their stamp on it. They said re warranty they do not do warranty work and these have to go back to the main LR dealer and that servicing does not effect warranty.

I think I should go ahead, just thought I would run it past you.

Thanks again and no more questions after this one, promise!
Post #96550 27th Oct 2011 11:15am
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cinstone



Member Since: 29 Nov 2010
Location: Stourbridge
Posts: 375

England 2015 Defender 90 Puma 2.2 XS CSW Keswick Green
£480! Mine was £250 at a main stealer. O.k, the V.A.T has gone up a bit since then, but blimey!

Chris. http://shropshirelandrovers.freeforums.org

2015 Defender 90 XS SW & Helen, 1964 IIa. Previously 2012 Defender 90 XS SW & 2008 90 XS SW.

Previous LR's: Michael, my 2008 Defender 90 XS SW.

Machinas oportet intrare non capsicum annuum faveo
Post #96788 28th Oct 2011 2:29pm
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Grockle



Member Since: 24 Nov 2008
Location: Peak District National Park
Posts: 2266

United Kingdom 2008 Defender 90 Puma 2.4 XS CSW Tonga Green
as long as they are VAT registered and use genuine parts there wont be a problem regarding your warranty 2.4 90 XS
1968 1/32 scale Britains 109 Pick up.
Post #96790 28th Oct 2011 2:51pm
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Anthony



Member Since: 25 Oct 2011
Location: Kent
Posts: 4

United Kingdom 2010 Defender 90 Puma 2.4 XS CSW Zermatt Silver
Guys thank you so much, really appreciate your input. I will call main stealers further afield and compare.

Have a great weekend all
Post #96792 28th Oct 2011 3:05pm
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fekete



Member Since: 24 Dec 2008
Location: Here on the other end of the computer
Posts: 3626

United Kingdom 2007 Defender 90 Puma 2.4 HT Bonatti Grey
Also ask about if you get it serviced by a indy...Is your corrosion/inspection warranty still covered...As LR tried to get out of a warranty cliam with me because LR say that a indy cannot do the corrosion/inspection Thumbs Up NEVER TAKE LIFE SERIOUSLY. NOBODY GETS OUT ALIVE ANYWAY
Post #96808 28th Oct 2011 4:56pm
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Anthony



Member Since: 25 Oct 2011
Location: Kent
Posts: 4

United Kingdom 2010 Defender 90 Puma 2.4 XS CSW Zermatt Silver
I will check with the Indy re the corrosion/inspection warranty. Cannot believe LR and thought I'd speak to three official dealers in a 40 mile radius re 1st service charges for a '10 puma xs 2.4lt. Wait for it!! For 1st year service or 12k, service parts, inc vat, prices went from £544/£434 and £400. Unbelievable! So if going to a main dealer, cross check prices. I am going to the Indy, same inspection service sheet, specialist engineers,equipment and parts with VAT for £260.
Post #96843 28th Oct 2011 8:14pm
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fekete



Member Since: 24 Dec 2008
Location: Here on the other end of the computer
Posts: 3626

United Kingdom 2007 Defender 90 Puma 2.4 HT Bonatti Grey
Its the Dealer you need to ask about the corrosion/inspection warranty. if your covered if you use an indy Thumbs Up NEVER TAKE LIFE SERIOUSLY. NOBODY GETS OUT ALIVE ANYWAY
Post #96862 28th Oct 2011 9:58pm
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BigMike



Member Since: 13 Jul 2010
Location: Lancashire
Posts: 2253

United Kingdom 
Anthony, the first service is a diagnostic check, an oil change, and the anti corrosion check, that's it. I wouldnt worry who you take it to to be honest but to pay 480 quid for an oil change and a 5 minute diagnostic seems madness to me.
Post #96869 28th Oct 2011 10:31pm
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wslr



Member Since: 18 Jul 2010
Location: Wellington, Somerset
Posts: 581

United Kingdom 
BigMike wrote:
Anthony, the first service is a diagnostic check, an oil change, and the anti corrosion check, that's it. I wouldnt worry who you take it to to be honest but to pay 480 quid for an oil change and a 5 minute diagnostic seems madness to me.


Nothing takes 5 minutes with IDS... Banging Head You are right though, and I suspect numerous ones go out unchecked or even with a new oil filter up in.
Post #97033 29th Oct 2011 10:17pm
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chrisbowler



Member Since: 25 Jun 2011
Location: wales
Posts: 101

I did a first year service on a 60 plate defender 90 last week and found that it needed half litre gear oil in transfer box - the T box showed no sign of any oil leaks so have to assume it was low from dealer at PDI. We checked all levels and did the service by the book, checked all as described and changed engine oil, filter and washer bottle top up. It came to less than 1/2 of the £480 quoted above!!! including VAT
Post #99540 12th Nov 2011 6:47pm
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