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| Dave T Member Since: 07 Jun 2013 Location: Glasgow Posts: 490   
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They were good for me as well. 2015 RRS Autobiography SDV6
1994 Def 90 300tdi |
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24th Mar 2023 7:35pm |
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| A-Plan Insurance Site Sponsor Member Since: 30 Oct 2013 Location: United Kingdom Posts: 344
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Thank you both
 Howden Insurance - Specialist Vehicle
Call us on 01635 874646 for a quotation |
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27th Mar 2023 7:44am |
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| pjm-84 Member Since: 12 Apr 2021 Location: Hampshire Posts: 661
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Seems that you have just inherited my Club Care Insurance for my Campervan
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31st Mar 2023 9:27am |
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| CallumB Member Since: 22 Sep 2018 Location: Norfolk Posts: 87 
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Tried to get through for a new quote on my new 110 with no answer. Phoned 3 times now (Friday and twice today). On hold for a while and then seem to get connected but just ring tone for ages and no answer.
@A-Plan Insurance, can someone call me back please? My existing KGM policy # is P41812319. Thanks. |
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16th May 2023 10:54am |
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| A-Plan Insurance Site Sponsor Member Since: 30 Oct 2013 Location: United Kingdom Posts: 344
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Hi
We've been posting on our socials that we've been having some phone issues this week and a couple of days last week too - sorry for the inconvenience, I can assure you it's just as frustrating for us as it is for you, it's been a nightmare. Can you confirm what team you need so I can arrange a call? (Renewals, New Quote, Customer Service) Carlie Howden Insurance - Specialist Vehicle Call us on 01635 874646 for a quotation |
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16th May 2023 10:58am |
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| CallumB Member Since: 22 Sep 2018 Location: Norfolk Posts: 87
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Thanks Carlie. Not much of a social media type so missed the updates! I need the Thatcham specialist vehicles team for a quote on a slightly modified 110 XS Utility. PM me if you need phone number.
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16th May 2023 11:06am |
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| Mr Fox Member Since: 10 Sep 2011 Location: green & pleasant land Posts: 1037 
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Called Thatcham today - phone went to an automated system that told me a qualified consultant would answer my call. After looping three/four times, it went to just a ringing tone that no one answered after letting it ring for two minutes. Hung up after what was probably five minutes in total. So it would seem their ‘phones issues’ still aren’t resolved…
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19th Jun 2023 10:03am |
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| A-Plan Insurance Site Sponsor Member Since: 30 Oct 2013 Location: United Kingdom Posts: 344
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I think the lines are busy as no phone issues reported, and 5 minutes is an average wait time at this time of year (show season). Please send me your contact number and we'll call you if that suits
Howden Insurance - Specialist Vehicle
Call us on 01635 874646 for a quotation |
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19th Jun 2023 10:51am |
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| Mr Fox Member Since: 10 Sep 2011 Location: green & pleasant land Posts: 1037
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If it is the average waiting time, perhaps you should change the automated system to loop the calls for longer, rather than putting them through to the main number, allowing it to ring for 2+ minutes and no one being able (or willing) to pick up the phone, or it going through to an answering machine. Pre pandemic, I don’t remember having to chase companies to give them business but post pandemic, it seems all too common. Including A-Plan, who I used for previous Defenders. Not sure if this is a result of ‘working from home’ or ‘staff shortages’ but it seems the new normal. On a positive note, NFU’s local branch picked up the phone and I spoke with a person who was happy to provide a quote. |
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19th Jun 2023 12:39pm |
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| A-Plan Insurance Site Sponsor Member Since: 30 Oct 2013 Location: United Kingdom Posts: 344
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I will let management know as it shouldn't be a loop once you select which team you're after (new quote, renewal, claim etc) and when it hits a set time we have an overflow branch on standby so you aren't kept waiting.
Previous phone issues were connectivity/network in general so those have been resolved a while ago. Please note that although our average hold time has increased slightly, it is still a lot faster than many of our competitors who are sitting well into double digits. Appreciate that NFU have answered quicker for you on this occasion though. As above, happy to arrange to call you instead so you don't have to use our hold system at all
Carlie Howden Insurance - Specialist Vehicle Call us on 01635 874646 for a quotation |
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19th Jun 2023 1:29pm |
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