GREENI wrote:

I’ve now got my third vehicle insured with Thatcham’s office.

Thanks to Richard Spencer for a long caring and thorough phone call this morning.

Chuffed to bits!

Landymatt wrote:

I renewed again with A-plan today too… thorough but pacey run-through with Rebecca of mods, (my wife’s) accident history etc and they matched last year’s price.

Very happy customer currently but I’ve not had to claim, and the underwriter is Markerstudy who I’ve heard people try to avoid!

On the NFU point - they’ve been absolutely great on my house insurance for various reasons. Not the cheapest, but cracking cover which we’ve needed.

LandRoverAnorak wrote:

A Plan do have alternatives to Markerstudy available if you ask. I think they just offer them because they're usually the cheapest. I'm insured through A Plan but with another company (that I can't remember the name of) as I refused to use Markerstudy. They're still very reasonable.

Moo wrote:

We've been with APlan for years and have also had to deal with them for a claim.

All I can say is that they are excellent. You get to talk to a real person and they liaise with the insurance company and just take the pain away. Its why we have been with them for so long.

nitram17 wrote:

Thanks for responding thats great news i have asked this question several times over the years and your the first to take time to reply ... you dont have to answer this but ill ask anyway just to get a better idea ...... were a plan chasing money from another drivers insurance company or was the other firm chasing money from A plan? anyway thanks for replying

It was a bit complicated, but it involved the theft and accident of one of our company vehicles by a contractor. However, the car was then stolen from the repair shop so they had to liaise with their insurers as well. They made the whole process really easy and straight forward.

Other than my camper van build, which is with APlan, as a family, we (I) made the mistake of moving everything to an Admiral multi car policy last year, but they are a pain to deal with . We will move everything back to APlan in May because we miss the ease of picking up a phone and talking to someone who understands. Our house is also with them under a special insurance policy because of contents value, some specialist items, land configurations and out buildings. They are just easy to deal with and it doesn't involve a tick box on a screen that doesn't give you any flexibility for anything 'different or unusual'. I see value in ease of engagement and communication and so am happy to pay extra if need be, but they're usually very competitive. I like any easy life