 | Home > General & Technical (L663) > Roof Rail Removal - NIGHTMARE |
 
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| LR Nuts Member Since: 10 Aug 2022 Location: UK Posts: 1094  
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I had a similar problem with Freelander 1 3dr.
On removing the bolts x2, the internal 'anchor plate' dropped down the B pillar and must have ended up near the floor pan. Never to be seen again. The 'anchor plate should have been securely spot welded to the internals of the roof. I 'rivnut' a repair, which held for many years. |
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12th Oct 2022 1:44pm |
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| BuckBlu110 Member Since: 19 Apr 2014 Location: in the pub Posts: 712  
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Was it a dealer that broke the parts or a third party installer?
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12th Oct 2022 5:48pm |
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| mse Member Since: 06 Apr 2008 Location: UK Posts: 5035 
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I would be working on whether it was a design/build failure or a 3rd party failure.
If the dealer say we know this is a fault, then it seems a design or build failure and therefore warranty. Doesnt matter how you found out about it. It would be the same as taking you car for a service to a none LR place and upon removing the brake calliper they found the pipe crimped and the dealer saying because they didnt find it, its not a warranty issue That said, if your 3rd party installer was over excited etc then its on them Mike |
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13th Oct 2022 7:59am |
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| miker Member Since: 13 Sep 2015 Location: Surrey Posts: 1763 
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If it was done during the install of the new equipment then I'd say the blame could fall on the installer, but as it seemingly happened during the removal of the original parts... seems pretty clearly a manufacturing issue!
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13th Oct 2022 10:21am |
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| emorgans Member Since: 11 Jan 2013 Location: New Zealand Posts: 6 
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It was the third party installer that broke it. But as soon as it happened they were onto LR to diagnose the issue. TBH I’m not surprised by the dealer response as they are taking a not their problem, initiated by someone else approach. Though I feel there is a fault which seems to be over zealous application of loctite on the nuts during manufacture that I want LR to acknowledge and support the fix.
At the end of the day it really just damaging my perception of the brand and 20+ years of loyalty… but then some companies don’t really care about delivering outstanding outcomes to their customers preferring the short term bottom line thinking. Thanks all for your comments. |
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13th Oct 2022 10:47am |
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| XplusYplusZ Member Since: 16 Aug 2021 Location: UK Posts: 484 |
I think it would be really difficult to prove that the bolts broke due to metallurgic stress failure, and that it wasn't in fact your 3rd party installer blasting away at them with an impact wrench, mallet and a chisel..
IF you'd bought the tent/roof rack from JLR, and paid JLR to do the install, and JLR broke the bolts. You might expect them to fix the problem without charging the extra labor.. But paying a 3rd party installer, to install non-OEM parts.. I think your only chance is to go after the installer - they broke the bolts, they should be responsible for resolving your problem. Either fitting new ones or paying for rectification. (I hate being on the dealer's side) |
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13th Oct 2022 3:19pm |
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| ginjez Member Since: 18 Sep 2011 Location: huddersfield Posts: 1760 
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Just playing devil's advocate here - if you had used the roof rails and they had rattled loose due to no thread lock being used what would your opinion be then? LR have tried to ensure what is essentially a structural part not working loose
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14th Oct 2022 8:23am |
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| GreenMonster Member Since: 30 Sep 2020 Location: Virginia Posts: 77 
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Too bad you or your installer didn’t see the many threads on this issue over the past two years. Removing the rail bolts resulted in similar pain for several others, and has also happened with many other cars if you peruse the internet, so a fairly common issue with these types of sheet metal fasteners. Too late for you now, but the proven solution is to use an induction bolt heater turned on for 3-5 seconds for each bolt before loosening. This softens the loctite and the bolts turn with ease. Frontrunner warns about this on their site which you unfortunately missed. Lucky8 put this video together on this. Frankly, your installer should have known this as many other cars have had similar issues.
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18th Oct 2022 3:56pm |
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