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jim4244



Member Since: 13 Apr 2014
Location: Bedfordshire
Posts: 804
England 2007 Defender 90 Puma 2.4 CSW Zermatt Silver
Second key fob for new Defender
Not sure if this is ever monitored by LR any more?

How long do your customers have to wait for their second key fob when picking up their new Defenders?

Jim
Post #959246 23rd Jul 2022 8:50am
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Tim in Scotland



Member Since: 23 May 2007
Location: The Land that time forgot
Posts: 3753
 
Better to contact them direct by PM or on one of their social media channels. Even just sending them a link to this thread by PM will get you a quicker response than just posting here. Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed!
Post #959281 23rd Jul 2022 2:07pm
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pjm-84



Member Since: 12 Apr 2021
Location: Hampshire
Posts: 662
United Kingdom 
Hot off the press

Quote:
We are delivering a lot of cars with only one key fob, otherwise we would be delivering half the cars we are. We can certainly give you a letter to confirm that we owe you a key, as to the time it will take, I can’t give you a forecasted date, we are in Land Rover’s hands. Our service keeps a weekly check on bulletins from Land Rover.
Post #959282 23rd Jul 2022 2:09pm
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jim4244



Member Since: 13 Apr 2014
Location: Bedfordshire
Posts: 804
England 2007 Defender 90 Puma 2.4 CSW Zermatt Silver
Hmmmmmm… LRCEC don’t appear to be overly helpful in this matter

Jim
Post #960502 4th Aug 2022 10:50am
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blackwolf



Member Since: 03 Nov 2009
Location: South West England
Posts: 17450
United Kingdom 2007 Defender 110 Puma 2.4 DCPU Stornoway Grey
I can imagine little as frustrating as holding a "we owe you a key" letter when you've just lost your key or it has become unserviceable for some reason.

I appreciate that there are genuine supply problems but other manufacturers seem to manage without making themselves a laughing stock. What is going on at LR at the moment? Does no-one in a senior position have any clue at all?
Post #960540 4th Aug 2022 2:32pm
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jim4244



Member Since: 13 Apr 2014
Location: Bedfordshire
Posts: 804
England 2007 Defender 90 Puma 2.4 CSW Zermatt Silver
I don’t think that they even bother to monitor these forums anymore Blackwolf?

A few years back they appeared to be very helpful in resolving forum members questions, concerns and problems. Now it appears that they either don’t bother looking at them or just can’t be bothered to help…

Jim
Post #960543 4th Aug 2022 2:48pm
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