 | Home > A-Plan Insurance > Change of vehicle charge? |
 
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| blackwolf Member Since: 03 Nov 2009 Location: South West England Posts: 17357   
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I know what you mean. Some time back I managed to get DVLA to reissue the original registration number for my 1961 mobile crane to replace the Q-plate it had gained. I was charged a £50 fee to update the policy details. The policy, which I'd only taken out about 6 weeks earlier, had at that time an annual premium of £35.
”Not happy" doesn't begin to describe my mood! It wasn't A-Plan, by the way, I should make that clear. |
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8th Jul 2022 1:39pm |
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| markb110 Member Since: 22 May 2010 Location: Guildford Posts: 2625  
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I used to work on the commercial side for a large insurance company.
The charge is  as everything is done on the computer and in the majority of cases these days the paperwork is emailed.
The time spend by the handler is minimal and if anything the 'time waiting' for the computer to come up with the answer (its instant) is normally used to ask for additional business. Its not like yee olde days when i started at a brokers that were still using dictaphones and a typing pool! The other money spinner in my day was Legal Expenses, a £9 policy sold for £50. |
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8th Jul 2022 9:16pm |
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| jim4244 Member Since: 13 Apr 2014 Location: Bedfordshire Posts: 773 
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It’s appalling isn’t it? Especially from a site sponsor…
Jim |
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8th Jul 2022 10:35pm |
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| A-Plan Insurance Site Sponsor Member Since: 30 Oct 2013 Location: United Kingdom Posts: 344
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Apologies as I've just seen this
Our fees are outlined in our terms of business and are less than most competing brokers, I know many of whom charge £75 for a small change - we do keep our charges lower to compete and offer a fairer service. Brokerage fees are not covering just the change itself but cover the service offered as whole, call answering, claims processing etc. Our fees are £40 for new business and renewal, £30 for a midterm adjustment. Just a quick clarification that it is not "the 'time waiting' for the computer to come up with the answer (its instant)" as most of you are on policies which are specialist for modified, off road use etc and not an auto-generated but manually calculated and amended. As always, if you do have any concerns you are welcome to message me directly on here with your details so that I can locate your file and look into, Carlie Howden Insurance - Specialist Vehicle Call us on 01635 874646 for a quotation |
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27th Jul 2022 9:44am |
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