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XplusYplusZ

Member Since: 16 Aug 2021
Location: UK
Posts: 507

JLR confirm Defenders not being built

I've been growing more nervous about the lack of comms and no build slot, 6 months after ordering (Nov 21). The dealership have been useless, I know they can't influence much on the vehicle build itself, but their communications are terrible, lots of broken promises, 7 different sales reps and 0 interest in maintaining a healthy relationship.

So I emailed the JLR Head of Customer Satisfaction. His email can be found publicly. Although not the most obvious format...

To their credit, the executive office reacted quickly on my complaint, contacting the head of the dealership and the factory to get an understanding of my order status. Unfortunately, the news is not good.

According to JLR's Exec Office:
1. Defenders are not being built at the moment, and they could not confirm when they will restart.
2. My order from Nov 2021, will subsequently fall into the MY23.5. (As we saw for the MY22-MY23 change, this could well lead to price increase and changes in option availability).
3. Apparently JLR do not govern the retail pricing, and refused to commit to confirming price impacts as a result of their delays pushing me into MY23.5.

I was pretty

off to hear this news - and only after escalating. I don't see why I should be financially impacted by JLR's inability to deliver on their published timeframes. But I guess I will have to wait until tomorrow to understand how much more these delays will actually cost me.

I'm fairly sure the dealers must know the factory is closed. If this is true, then they have decided not to keep their customers informed, and instead, they've kept hold of my deposit and kept quiet.

From the head of the Major London Dealership, he confirmed they have 400 new range rovers/sports on the books, and 50 defenders (13 of the defenders have build dates - I wonder how that works if the factory is closed).

For those who are still waiting.. be aware, MY23.5 is coming very soon (tmrw?), and if the past experience is anything to go by, you can expect price increases and loss of options..

31st May 2022 3:16pm

Tim in Scotland

Member Since: 23 May 2007
Location: The Land that time forgot
Posts: 3753

I’ve just rebuilt my order that was quoted as June- November 2023 build on the newest configurator and the price has gone up more than £2500 but I wasn’t able to add to the build the Classic mud flaps and the front bash plate. I also tried building a 110 HSE and it looks like the 110’s now have standard coil springs and air suspension is only available with the Off-road Pack…………as a pensioner not yet on the state pension looks like I will be cancelling my 90 and making do with the D240 First Edition that has kit on it you cannot even order now……. Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed!

31st May 2022 3:34pm

pjm-84

Member Since: 12 Apr 2021
Location: Hampshire
Posts: 666

I have a build slot for mid June with delivery mid July, so I'm unsure where this leaves me if they are no longer building cars. I will email my dealer!

31st May 2022 4:20pm

BigCol66

Member Since: 16 Aug 2020
Location: Mid Wales
Posts: 36

Perhaps they are on a week of shutdown. Land Rover Solihull are on shutdown this week.

31st May 2022 4:57pm

J77

Member Since: 04 Nov 2019
Location: Fife
Posts: 3425

July building resumes I believe, orders for 23.5MY starts in June. 24MY 90 D250 HSE, Tasman Blue

31st May 2022 5:04pm

Allegedly

Member Since: 21 Oct 2021
Location: FL
Posts: 11

Just Google "Land Rover Nitra" and call the plant directly from that listing. That's the only truly reliable way to know if the line is running. I called a few times while mine was scheduled to be built. There were several published stories and a lot of rumors about it being shut down at that time but the ladies there always had the real info.

31st May 2022 10:34pm

XplusYplusZ

Member Since: 16 Aug 2021
Location: UK
Posts: 507

Thanks Allegedly, that's really useful - were they able to tell you about your specific vehicle?

1st Jun 2022 6:26am

Allegedly

Member Since: 21 Oct 2021
Location: FL
Posts: 11

Not the specific vehicle although mine was scheduled when both the news and dealers were saying the line was shut down for covid and the lady said, "no, we don't have full staff and we aren't starting a lot of new builds right now but, if yours was scheduled for this should get built" and it did.

A couple of the ladies were more helpful than others. Good luck. It's worth the wait!

1st Jun 2022 1:34pm

Notyalc

Member Since: 27 Jul 2018
Location: Northumberland
Posts: 164

The factories are not closed as such.
They only build when they have parts to be able to build, not quite the same as being closed…

Obviously there are shortages across the board, the PCB issues caused by component shortages in Asia is affecting just about everything, not just cars. The Ukraine crisis is affecting most European car makers, its surprising how many components come from there; wiring harnesses being the main one.

1st Jun 2022 7:26pm

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