 | Home > INEOS Grenadier > Deposit Refund? |
 
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| LandRoverAnorak Member Since: 17 Jul 2011 Location: Surrey Posts: 11324  
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Hello folks,
Has anybody cancelled their order and had their deposit refunded, please? My wife paid a deposit for us ages ago but we've decided not to order and asked for it to be returned. They seem to be playing hard to get, though. Despite a phone call and several emails, we can't get a response and I wondered how others have faired? Darren 110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak "You came in that thing? You're braver than I thought!" - Princess Leia |
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30th May 2022 11:15am |
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| LandRoverAnorak Member Since: 17 Jul 2011 Location: Surrey Posts: 11324
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Yeah, that's what she started with but after no response has since tried calling and email. Despite promises that it would be returned, it still hasn't turned up and more recently hasn't been able to get through at all. Darren
110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak "You came in that thing? You're braver than I thought!" - Princess Leia |
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30th May 2022 12:45pm |
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| markb110 Member Since: 22 May 2010 Location: Guildford Posts: 2617  
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Cash flow issues for Ineos…?
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30th May 2022 2:43pm |
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| LandRoverAnorak Member Since: 17 Jul 2011 Location: Surrey Posts: 11324
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Well I hope not but that's why I'm trying to find out if it's a common problem or not. I expect it's just incompetence but if it is more widespread then alarm bells start ringing. Darren
110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak "You came in that thing? You're braver than I thought!" - Princess Leia |
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30th May 2022 3:17pm |
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| What puddle? Member Since: 25 Oct 2013 Location: Reading Posts: 952
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As someone on Landroverworld has pointed out - interest-free loan for any car company putting out requests for refundable deposits. There's a quite a few EV start-ups doing it in the US. Now left.
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30th May 2022 3:21pm |
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| SteveG Member Since: 29 Nov 2011 Location: Norfolk Posts: 659 
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seriously?  |
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30th May 2022 3:24pm |
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| What puddle? Member Since: 25 Oct 2013 Location: Reading Posts: 952
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Darren, which deposit is this, an initial interest one (which is supposed to be refundable) or the actual order one (which is not refundable)? I'm assuming it's the former, but just checking. Now left.
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30th May 2022 3:32pm |
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| LandRoverAnorak Member Since: 17 Jul 2011 Location: Surrey Posts: 11324
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Yes, the former. Darren
110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak "You came in that thing? You're braver than I thought!" - Princess Leia |
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30th May 2022 3:39pm |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018 
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Both initial £450 and 2nd £2,050 requested when placing an order are fully refundable. Where do you get this rubbish from?  Click image to enlarge A 5 second fact check on their website: https://ineosgrenadier.com/en/gb/buying-the-grenadier Click image to enlarge Last edited by Supacat on 30th May 2022 4:51pm. Edited 1 time in total |
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30th May 2022 4:43pm |
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| Popski Member Since: 09 Jun 2020 Location: West Midlands Posts: 11 
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Hi All
I realised that the Grenadier wasn't for me due to the weight and CO2 emissions. I requested my £450 deposit back and it was back in my credit card account within 2 days. Well done Ineos. I wish them all the best with this vehicle and I'm only sorry it's too thirsty for me. |
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30th May 2022 4:51pm |
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| LandRoverAnorak Member Since: 17 Jul 2011 Location: Surrey Posts: 11324
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Thanks, Popski. That's kind of how we expected it to go. As it happens, my wife managed to get through to them this afternoon but the person she spoke to was unhelpful in a bewildered kind of way. She was told the Finance Director would call her back, which sounds very unlikely and so the saga continues
Darren
110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak "You came in that thing? You're braver than I thought!" - Princess Leia |
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30th May 2022 8:16pm |
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| 23GPS Member Since: 19 Jun 2010 Location: Blackdown Hills, Somerset Posts: 26 
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Requested a refund on 3rd May using the icon link on my Ineos account. Received e mail with a case number from customer services stating they would be in touch. Further e mail received 2 hours later with a new case number stating refund would be with me within 14 days. Received funds next day.
Good luck with the "Finance Director". Keep it simple - poverty spec. |
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30th May 2022 8:41pm |
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| nick345345 Member Since: 05 Dec 2016 Location: Dunbar Posts: 71  
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I requested a refund of the £450 deposit on 4th April, got a customer services email the same day, promising refund within 14 days, got the money back 3-4 days later.
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31st May 2022 6:48am |
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| excossack Member Since: 22 Feb 2012 Location: North West Posts: 5842 
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Time for a letter to Ineos. Give them a date for the refund and then mention any days past this date incur a £50 admin fee/per day and if they fail to give a refund by the date then they agree to paying the admin fee
 1999 Defender TD5 110
Regards John M0VAZ Econet Station 48 no clock |
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31st May 2022 8:13am |
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