 | Home > Dealership & Sponsor Feedback > Anyone dealt with the company DEFENDER UPGRADES ??? |
 
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| Trendkill110 Member Since: 04 Sep 2021 Location: Yorkshire Posts: 73   
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As per the subject - Good or Bad feedback / reviews?
Cheers 👍🏻 |
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7th Sep 2021 7:32pm |
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| JOW240725 Member Since: 04 May 2015 Location: Suffolk Posts: 7906 
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I did in their early days and they were fantastic, got great service from Gareth.
I have since heard a couple tales of poor communication, but we have been through a pandemic so might be expected. James MY2012 110 2.2TDCi XS SW Orkney Grey - http://www.defender2.net/forum/topic43410.html MY1990 110 200TDi SW beautifully faded Portofino Red - https://www.defender2.net/forum/post743641.html#743641 MY1984 90 V8 Slate Grey - https://www.defender2.net/forum/post744557.html#744557 Instagram @suffolk_rovers |
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7th Sep 2021 7:36pm |
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| Pacha Member Since: 23 Feb 2020 Location: North Yorkshire Posts: 772 
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Not had any issues with the couple of purchases I have made. Rgds.
Chris |
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7th Sep 2021 8:03pm |
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| Sulisuli Member Since: 30 Oct 2016 Location: South west Posts: 4795 
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Always had great service from Gareth
 2015 HT XS 90
2008 SVX 90 2000 XS TD5 90 |
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7th Sep 2021 9:21pm |
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| Tonser Member Since: 08 May 2020 Location: Surrey Posts: 77
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Yep, always great service from Gareth
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8th Sep 2021 6:29am |
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| Trendkill110 Member Since: 04 Sep 2021 Location: Yorkshire Posts: 73
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Cheers guys - I've ordered some bits 😁
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8th Sep 2021 8:47pm |
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| ChrisWoods Member Since: 29 Dec 2016 Location: Spreyton Posts: 164 
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I have made quite a considerable order with "Defender Upgrades"
When I tried to fit my spare wheel carrier there were some bolts missing. Upon contacting them to explain, I was told that the bolts were 100% in the box even though the sealed box was opened onto the dining table and there were no bolts. Once I had been told numerous times that I had lost the bolts and that he was 100% right, he agreed to send the 4 bolts out. When I experienced a problem with some treadplate, I have been strung along and ignored for months and once again told that I have fitted them incorrectly. Seems like the chap is totally faultless even though the customer should always be right either way. 2009 2.4TDCi XS Utility Wagon. |
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17th Jan 2022 10:43pm |
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| PCM Member Since: 25 Jan 2019 Location: North East Posts: 874
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No issues with Gareth. Seems genuine enough.
Everything bought from him turns up as promised and on time which is a rarity. However never had any bits missing so can’t say much about aftersales. They are just a box shifter and doubt they make any bits themselves although could be wrong. |
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18th Jan 2022 12:09am |
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| Race.it Member Since: 27 Aug 2019 Location: Algeciras Posts: 823  
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So I have tried in the past to order a few things, as I am not in the uk his website can not cope with that so I have to email him.
Sometimes I got an immediate reply other times was delayed (no issue there) but the first couple of times the order did not proceed. Recently (last couple of weeks) I needed some at present out of stock parts from the dealer (switches) all the larger units could not get any, as LR had none. But Gareth assured me that he was getting some especially made for this issue, and yesterday I did receive my switches as he said. Shipping wize was quicker than another parcel I have coming (by 3 days) but the customs charges were higher on this expedited parcel, that’s no fault of defender upgrades as I’ll never understand why one parcel has admin fee of 20 and another has admin fee of 50, but that I don’t think relevant. Overall pleased, though due to covid there was another item I wanted to slot in on the same order but there was no stock, but that’s like lots of suppliers at present. Searching for my first Defender...and started just as Covid hit, so talk about timing. 5 months after starting the search I found it, and here is the details |
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18th Jan 2022 7:03am |
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| Naks Member Since: 27 Jan 2009 Location: Stellenbosch, ZA Posts: 2645  
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Avoid!
https://www.defender2.net/forum/post925631.html#925631 -- 2010 Defender Puma 90 + BAS remap + Alive IC + Slickshift + Ashcroft ATB rear 2015 Range Rover Sport V8 Supercharged 
Defender Puma Workshop Manual: https://bit.ly/2zZ1en9 Discovery 4 Workshop Manual: https://bit.ly/2zXrtKO Range Rover/Sport L320/L322/L494 Workshop Manual: https://bit.ly/2zc58JQ |
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18th Jan 2022 7:15am |
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| ChrisWoods Member Since: 29 Dec 2016 Location: Spreyton Posts: 164
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After months of waiting for a problem to be sorted and Defender Upgrades telling me that I'd fitted the part incorrectly, I contacted the manufacturer directly today. They actually apologised on Defender Upgrades behalf, one thing which Gareth never did.
They have resolved the issue in 4 hours. Communication is poor and Gareth clearly thinks the sun shines out of his ass and is never wrong. Being blatantly lied to doesn't sit well with me. AVOID. 2009 2.4TDCi XS Utility Wagon. |
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19th Jan 2022 6:06pm |
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| Trendkill110 Member Since: 04 Sep 2021 Location: Yorkshire Posts: 73
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I was sent the wrong fittings with a £150 odd double din kit.
THEY WERE THE ONLY FITTINGS SUPPLIED. 2mm too big..... Screwed them in after stripping the dash ready for the conversion. They popped through the front and looked a right s**t mess. Fobbed off after trying to resolve and nothing ever came of it. What a bloody waste of time and money! If I get round to it I'll sand down, fill the holes and repaint. Will never use them again, he seemed like a right 'ahem' plonka. |
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19th Jan 2022 7:39pm |
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| Magoyo Member Since: 04 Feb 2022 Location: Buenos Aires Posts: 47  
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Luckily I read several of your comments before making a purchase with DEFENDER UPGRADES; I was scared by the number of bad experiences, and in my case, which is on the other side of the ocean, it would be much more risky.
Could someone recommend me where to buy the top and side vents, preferably aluminum. They could be sent to London, which is where my daughter is. Thank you |
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15th Jun 2022 10:47pm |
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| Kiter25 Member Since: 19 Sep 2021 Location: Beauly Posts: 231 
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Ordered a few parts and been OK, last order I was told fed ex had lost it and replacements were getting sent that day, never appeared. When I chased I was told seals were awaited from landrover. Gave it 2 weeks, found them elsewhere, arrived with 2 days and my requests for a refund are being ignored. Now passed over to PayPal to deal with. Won't be dealing with him again. 23my p400e x dynamic hse, fuji white, towing pack, comfort and convenience, e diff, activity key, 3 zone climate, cold climate and a host of accessories. Now gone.
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25th Nov 2023 8:42am |
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