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Alicat

Member Since: 25 Nov 2013
Location: Hertfordshire
Posts: 135

Remote App not Working

Anyone else having problems with the App at the moment?

The App is saying the data has not been updated for 4 days. The Remote will not function as the 'vehicle is currently in low power mode due to inactivity'.

Been out in the car today and no change, still no current data showing in the App and Remote not available.

13th Dec 2021 4:56pm

SJT

Member Since: 18 Jan 2021
Location: Somerset
Posts: 27

All working fine here... Sorry! D5. Previously 90HT, D4, D4, D4, D2, D1 (3 door V8!)

13th Dec 2021 5:14pm

Alicat

Member Since: 25 Nov 2013
Location: Hertfordshire
Posts: 135

Haha, thanks for the reply.

Sure to be only me🤣

13th Dec 2021 5:25pm

Philm

Member Since: 19 Jun 2020
Location: Manchester
Posts: 168

Mines stuck on guardian mode.

13th Dec 2021 5:49pm

Alicat

Member Since: 25 Nov 2013
Location: Hertfordshire
Posts: 135

Strangely, the only thing that does seem to operate is Guardian Mode

13th Dec 2021 5:55pm

markb110

Member Since: 22 May 2010
Location: Guildford
Posts: 2627

My wife’s Velar app does the same every now and again.

Or it thinks the car is still parked where it was earlier in the day even if it is outside the house

Or the old chestnut, saying it is unlocked when it isn’t……..

You’ll get used to it….

13th Dec 2021 6:16pm

J77

Member Since: 04 Nov 2019
Location: Fife
Posts: 3391

Yes I’ve been having issues since getting OS3 software update, it will start the car but won’t put the heating on, occasionally it won’t update the vehicle location and I’m getting false theft alerts. 24MY 90 D250 HSE, Tasman Blue

13th Dec 2021 7:39pm

Alicat

Member Since: 25 Nov 2013
Location: Hertfordshire
Posts: 135

That’s interesting, I’ve been watching for the OS3 update and not seen it. I will see if it has updated tomorrow.

13th Dec 2021 8:14pm

mse

Member Since: 06 Apr 2008
Location: UK
Posts: 5035

2016 Defender 110 Puma 2.2 XS CSW Scotia Grey

Your describing another thing my car did that earnt it’s new connectivity model Mike

Last edited by mse on 14th Dec 2021 2:57am. Edited 1 time in total

13th Dec 2021 8:24pm

Hairy Dan

Member Since: 25 Apr 2013
Location: NW Durham
Posts: 1414

1998 Defender 90 V8 Petrol 50th Auto Chawton White

There is also a new version of the remote app today for IOS at least, I've just been on and updated my app, the new version is 2.8.0

Cheers Ian
--------------------
22MY Defender 110 D200 SE, Fuji White.
Kielder 4x4 Safari
Instagram @defender_v8

14th Dec 2021 12:04am

hezor

Member Since: 01 Feb 2021
Location: Nurmijärvi
Posts: 53

Re: Remote App not Working

Alicat wrote:
Anyone else having problems with the App at the moment?

The App is saying the data has not been updated for 4 days. The Remote will not function as the 'vehicle is currently in low power mode due to inactivity'.

Been out in the car today and no change, still no current data showing in the App and Remote not available.

This could be an issue with the Telematics Module. One way to verify this is that if your car's Wi-Fi is working properly, the TCM should be working too. If you go and enable Wi-Fi and it says 'Wi-Fi not available', then there might be an issue with the TCM which explains why the Remote app content won't update. 22MY Defender 110 P400e SE w/ Off-Road Pack, Driver Assist Pack, Cold Climate Pack, Comfort & Convenience Pack + ClearSight Rear-View Mirror & 11.4" Infotainment Screen

14th Dec 2021 5:46am

peanutbob

Member Since: 12 Feb 2009
Location: UK
Posts: 291

Hairy Dan wrote:
There is also a new version of the remote app today for IOS at least, I've just been on and updated my app, the new version is 2.8.0

Cheers! My current version ceased connecting for the past 2 weeks so I’ve updated to 2.8.1 and all ok now

14th Dec 2021 9:56am

Alicat

Member Since: 25 Nov 2013
Location: Hertfordshire
Posts: 135

Thanks for all suggestions.

Wifi seems to work and the apps all function.

I have signed out and back in to INCONTROL on the phone and in the vehicle. No change. The app is reporting that the vehicle is asleep

It clearly isn’t as I’m using it!

14th Dec 2021 1:03pm

Ritson

Member Since: 11 Apr 2021
Location: France
Posts: 183

ok, can anyone clue me in here?

What is the difference between following apps:

a) Land Rover Remote (software version 2.8.0 last updated yesterday)

b) Land Rover InControl Remote (software version 1.8.1 last update a year ago)

I downloaded the Land Rover InControl Remote app before I received my defender. I have been using it ever since without issue, though I have no facility to set pre-conditioning target cabin temperature via the app (a facility I would like)

I note that in the screen shots on the app store for the Land Rover Remote it shows the ability to set target temperature.

I'm a bit reluctant to try downloading and switching to the latest app (Land Rover Remote), in case I end up with conflict issues. However it would seem only this app is receiving updates.

Is anyone else using the older app? Current: MY22 P400e SE
Prior: Discovery Sport HSE, Jaguar F-Type S, Discovery 3, RR Vogue

14th Dec 2021 1:38pm

Tim in Scotland

Member Since: 23 May 2007
Location: The Land that time forgot
Posts: 3753

Me, I’ve never been able to sign into the later version even with the help of the JLR iT guys who spent several days working with me to try to get it working. V1 does everything I need of it and colour of the app icon apart I don’t see any difference! Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed!

14th Dec 2021 2:45pm

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