 | Home > Off Topic > Blackcircles Customer Support |
 
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| LandRoverAnorak Member Since: 17 Jul 2011 Location: Surrey Posts: 11324  
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Hello folks,
Does anybody have a contact number for Blackcircles Customer Support, by any chance? Apparently, the number is on the confirmation email that you're supposed to receive when you place an order but it never arrived for one that I placed last week. When the tyres were delivered they were the wrong size and so I'm trying to get a refund! Darren 110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak "You came in that thing? You're braver than I thought!" - Princess Leia |
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15th Sep 2021 10:33am |
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| Ianh Member Since: 17 Sep 2018 Location: Essex Posts: 2031
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Is it not this one https://www.blackcircles.com/terms-use
Who We Are We are Blackcircles.com Limited, a company incorporated under the Companies Acts with company number SC224310 ("BlackCircles.com"). Our registered office and principle place of business is at 1 Tanfield, Edinburgh, EH3 5DA. Our telephone number is +44 (0)1721 725 760 and our fax number is +44 (0) 1721 729 257. |
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15th Sep 2021 11:22am |
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| LandRoverAnorak Member Since: 17 Jul 2011 Location: Surrey Posts: 11324
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Thanks for that. I hadn't seen that page and thought you'd solved it for me. However, when I dial the number it's reported as invalid! Anybody would think they don't want to be contacted
If anybody has placed a recent order and has a confirmation email with a phone number on I'd be ever so grateful. Darren 110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak "You came in that thing? You're braver than I thought!" - Princess Leia |
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15th Sep 2021 12:15pm |
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| scotty38 Member Since: 21 May 2011 Location: Lincolnshire Posts: 571  
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Did you check your spam folder just in case it's sat in there?
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15th Sep 2021 12:49pm |
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| LandRoverAnorak Member Since: 17 Jul 2011 Location: Surrey Posts: 11324
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Yeah, it isn't. Darren
110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak "You came in that thing? You're braver than I thought!" - Princess Leia |
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15th Sep 2021 12:52pm |
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| J77 Member Since: 04 Nov 2019 Location: Fife Posts: 3407 
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From their website
If you have a customer service issue please send an email to info@blackcircles.com Also here if you have Twitter https://twitter.com/Blackcircles_CS/status/1421141313018384386 24MY 90 D250 HSE, Tasman Blue |
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15th Sep 2021 2:27pm |
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| miker Member Since: 13 Sep 2015 Location: Surrey Posts: 1763 
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From 2015 so not exactly recent, but I have
01721 725 070 in an old confirmation |
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15th Sep 2021 2:38pm |
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| driver9 Member Since: 15 Oct 2012 Location: Suffolk Posts: 111 
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Phone number in an advert in the current issue of Boundless magazine is 01721 725050.
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15th Sep 2021 4:28pm |
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| LandRoverAnorak Member Since: 17 Jul 2011 Location: Surrey Posts: 11324
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Thanks but I've tried that with no response as yet, hence trying to track down a phone number. Darren 110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak "You came in that thing? You're braver than I thought!" - Princess Leia |
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15th Sep 2021 8:44pm |
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| LandRoverAnorak Member Since: 17 Jul 2011 Location: Surrey Posts: 11324
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Many thanks, chaps. I'll give those numbers a try tomorrow. Darren 110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak "You came in that thing? You're braver than I thought!" - Princess Leia |
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15th Sep 2021 8:45pm |
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| LandRoverAnorak Member Since: 17 Jul 2011 Location: Surrey Posts: 11324
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The saga continues. Both phone numbers return recorded messages. One is somebody's voicemail and the other saying 'this line has been discontinued'. I've now resorted to signing up for Twitter (argh!) to send them a message
 Darren
110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak "You came in that thing? You're braver than I thought!" - Princess Leia |
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16th Sep 2021 10:09am |
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| driver9 Member Since: 15 Oct 2012 Location: Suffolk Posts: 111
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Fingers crossed you get a response via Twitter.
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16th Sep 2021 12:11pm |
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| LandRoverAnorak Member Since: 17 Jul 2011 Location: Surrey Posts: 11324
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Well that worked! I've now had an email confirming that my refund has been processed and offered a £20 gift card for my inconvenience, which is nice. Their Twitter feed was filled with similar messages about not being able to contact them and if they've all been dealt with in the same way then it must be costing them a small fortune in gift cards. Money that they could have saved by answering their phone
Thanks for everybody's assistance, folks  Darren
110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak "You came in that thing? You're braver than I thought!" - Princess Leia |
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16th Sep 2021 12:14pm |
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| LandRoverAnorak Member Since: 17 Jul 2011 Location: Surrey Posts: 11324
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I ended up buying the tyres that I wanted directly from the Blackcircles fitting agent, for £20 less! Darren
110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak "You came in that thing? You're braver than I thought!" - Princess Leia |
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16th Sep 2021 1:54pm |
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