 | Home > Orders 2022MY (L663) > Landrover Dealers' Customer Service |
 
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| SN Member Since: 29 Jun 2007 Location: SK6 Posts: 729  |
Mine did their best (allegedly) during lockdown whilst I was waiting for mine - went a bit awry in the last week or so but I believe that was not their fault - more a logistics tracking issue.
I actually had a long hard call with someone from JLR in Solihull this morning discussing my long rambling email direct to JLR about how my delivery had gone wrong at the end. Whilst I won't reveal the full content of the call, certain statements were made, which to me, indicate that JLR don't really know what current new car buyers now expect in the 21st century - for me, too much of the call was spent defending their current position/operation and because of this dealers had to behave in a certain way with their buyers, with not enough positive statements being made about how JLR could get to a better, more certain, customer informed experience. Steve N | 21MY Defender  | 08MY Discovery 3 (history) | 06MY Discovery 3 (ancient history) |
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13th May 2021 10:27pm |
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| Kubrick1978 Member Since: 01 May 2021 Location: Midlands Posts: 101 
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I ordered my defender via DTD too, which save me some £s but landed me with a JL dealer a couple of hundred miles away. I haven't heard anything from mine for about a week now (and I've had two one-liner emails in the past 6-7 weeks) I had a build date of 4th June but have no idea when the very last day for changing my order can be made (which is likely to be more complicated because of the DTD process). I'm thinking of skipping the D200 for the D250 - but at this rate I won't hear from the dealer until the point of no return!!
 . No official emails or anything from JLR either - no nice Gerry email that's for sure - so maybe this isn't going to be as plain sailing as I'd hoped. |
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14th May 2021 9:49am |
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| Simon Audi Member Since: 19 Nov 2020 Location: Newport Posts: 544
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I think you can forget the DTD bit... they probably get paid a commission from the Dealer for Introduction
So now you should be talking directly with the dealer for any changes.. |
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14th May 2021 10:27am |
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| pjm-84 Member Since: 12 Apr 2021 Location: Hampshire Posts: 662
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I reckon we are both at the same dealer
 ?
Should have been provided a point of contact at the supplying dealer from DTD. Peter D by any chance? |
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14th May 2021 11:01am |
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| Kubrick1978 Member Since: 01 May 2021 Location: Midlands Posts: 101
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Hahaha - 'Peter D' is one of the names I get from my chap when he's on leave or out of office - e.g. call this guy or another chap (Peter's one of two names) - I haven't been in touch with Peter yet - still persevering with my contact. Let me know how you get on!
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14th May 2021 12:38pm |
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| Dixy Member Since: 30 Nov 2020 Location: Somerset Posts: 51 
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Thought this might amuse
https://emea01.safelinks.protection.outloo...reserved=0 |
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15th May 2021 3:15pm |
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| Kubrick1978 Member Since: 01 May 2021 Location: Midlands Posts: 101
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The landrover sales teams do seem to be slightly odd. I booked in six months ago for a two-hour test drive of a 110 at the Stafford dealership. I turned up, they asked no questions (which I thought was refreshing) and I drove a 110 P300 around for a couple of hours, which was fun. When I returned it they didn't ask any questions and they never called me afterwards. All very surreal really. To be honest I had a similar experience test driving a Jeep Rubicon. No one seemed that bothered to sell anything - and I was desperate to buy. If they had gone into a hard sell I don't know if I would've escaped. What was interesting was that if you are a real enthusiast, you generally know more than the actual sales reps, which in itself was kinda weird. Funnily enough, because of the configurator (and you having to specify a local address if you want a personalised digital brochure) Stafford did finally try and call me - but I had already ordered a 110 via DTD by then. The deals at Stafford seemed to be as high (or worse) that the prices churned out by the configurator.
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15th May 2021 3:31pm |
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| Kubrick1978 Member Since: 01 May 2021 Location: Midlands Posts: 101
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The landrover sales teams do seem to be slightly odd. I booked in six months ago for a two-hour test drive of a 110 at the Stafford dealership. I turned up, they asked no questions (which I thought was refreshing) and I drove a 110 P300 around for a couple of hours, which was fun. When I returned it they didn't ask any questions and they never called me afterwards. All very surreal really. To be honest I had a similar experience test driving a Jeep Rubicon. No one seemed that bothered to sell anything - and I was desperate to buy. If they had gone into a hard sell I don't know if I would've escaped. What was interesting was that if you are a real enthusiast, you generally know more than the actual sales reps, which in itself was kinda weird. Funnily enough, because of the configurator (and you having to specify a local address if you want a personalised digital brochure) Stafford did finally try and call me - but I had already ordered a 110 via DTD by then. The deals at Stafford seemed to be as high (or worse) that the prices churned out by the configurator.
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15th May 2021 3:31pm |
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| Kubrick1978 Member Since: 01 May 2021 Location: Midlands Posts: 101
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The dealer came back to me to confirm the build date is still the same (4th June) with an end of June delivery. But he added the caveat that this was subject to the situation regarding the global shortage in computer chips. Interestingly he said that the build date could come forward or go backward. He never responded to any of my other emails / questions, which is still frustrating.
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17th May 2021 6:39pm |
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| pjm-84 Member Since: 12 Apr 2021 Location: Hampshire Posts: 662
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Lol..... Dealer chased me today to sign the order document. It had gone into the spam folder.
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19th May 2021 1:08pm |
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| Kubrick1978 Member Since: 01 May 2021 Location: Midlands Posts: 101
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Yeah I'm beginning to wonder if all my emails go into their 'Spam' folder!
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19th May 2021 3:28pm |
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| Kubrick1978 Member Since: 01 May 2021 Location: Midlands Posts: 101
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So it hasn't been confirmed that my Defender has been built (scheduled for the 4th of June) but I have now received an email from JLR to say 'now that your Defender is coming - sign up to our online servicing booking tool.' They must have skipped the Gerry 'welcome' email - and my dealer has confirmed nowt - but this sounds positive.
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5th Jun 2021 10:42pm |
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| Al_Ra Member Since: 03 Mar 2021 Location: Oxfordshire Posts: 65 
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@Kubrick - this may not mean anything but my dealer is being pretty communicative, and my build date is 11th June: I got my mail about the Online Servicing Tool on the 14th May. No idea if there's any consistency between when they mail these out, but if there is then you may have a bit more to wait. Hope not.
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6th Jun 2021 8:43am |
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| Fat Cog Member Since: 19 Mar 2012 Location: Oxfordshire & Devon Posts: 502 
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From my experiences (having owned LR's for many a year) main dealers are DREADFUL & the pain gets a whole lot worse after driving away from the showroom; after sales support, by comparison to other marques is woeful. I will not be buying a new Defender on the basis that its far too complicated for most dealers to fix & begrudge paying ridiculous servicing prices to fund Borders biscuits, marble floors & corporate jollies... Since 1973...S1, Air Portable's, Defender's, but only my Wolf TUL HS GS remains
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6th Jun 2021 8:56am |
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