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Bish

Member Since: 11 Nov 2008
Location: Hungerford
Posts: 429

Saxton 4x4

We purchased a 2015 Defender Landmark from Saxton 4x4 for well over £40k and 20ish thousand miles on the clock.

It was described as immaculate in writing and via a rather rough phone video.

When the vehicle arrived it had the following defects:

1. Windscreen frame corroded
2. Windscreen blocks corroded
3. Gutter under windscreen flaking paint
4. Drivers side b-pillar very bad rust to lower section
5. Door hinges sprayed with black spray paint to cover rusty bolts which went all over the doors.
6. Rear cross member has been sprayed but paint fell off when using a hose, not a high pressure hose
7. Service light was on

This was purchased for a friend and I was doing some tweaks to it or him before he took delivery, hence why it came to me first. I made the video below to show the defects and explained that a lot of these defects are normal on a Defender but one should expect that they should be rectified before delivery and not deliberately covered up.

I spoke with the salesman, Alex Evertitt, and after quite a lot of tooing and froing they agreed to pay for the paint on the windscreen surround and and removal oof the paint from the hinges and overspray of the doors. The total of the works came in at £490 inc vat and they confirmed in writing.

I paid my bodyshop and my friend got his car and was happy!

However Saxton are refusing to settle the invoice and the salesman is ignoring all calls and emails, he even hung up on me when I called from a different number.

In short, the car was purchased in good faith as being immaculate and was far from it when it arrived. Saxton don't seem to care once the money is in their bank and the way in which they have deliberately ignored us and lied to since has been nothing short of shocking.

I am sure most of the cars they sell are in good condition and they just dont get Defenders and their known weak points but still that is no excuse.

I am at a loss of what to do next but will keep pestering them......its not the money its the principal.

Video on arrival:

A few photos when I had made it a bit more presentable

Click image to enlarge

Click image to enlarge
[/list]

27th Apr 2021 10:08am

Shroppy

Member Since: 25 Feb 2016
Location: Shropshire
Posts: 866

1986 Defender 130 V8 Petrol HCPU Aintree Green

That is shocking.

I've had several poor experiences with 'specialists' recently, and sadly have found like you that once they have received payment any customer service goes out the window. 1985 127 V8 Build Thread
Series 2 109"
Series 1 80"

27th Apr 2021 11:04am

diesel_jim

Member Since: 13 Oct 2008
Location: hiding
Posts: 6095

Shame ad it looks a lovely 110.

Name & shame is the best way I reckon.

27th Apr 2021 11:14am

blackwolf

Member Since: 03 Nov 2009
Location: South West England
Posts: 17448

2007 Defender 110 Puma 2.4 DCPU Stornoway Grey

"Evertitt" - appropriate name!

27th Apr 2021 1:29pm

Mdm

Member Since: 11 Sep 2013
Location: Sunny Lancashire
Posts: 1624

worth a read

https://www.am-online.com/independents/new...is-selling

27th Apr 2021 2:28pm

Lodelaner

Member Since: 04 Feb 2010
Location: Lambourn
Posts: 632

1988 Defender 90 V8 Petrol ST Shire Blue

Reputation is a valuable commodity and they clearly don't value theirs or their promises.

For £490 plus VAT it looks like they think it's too little to be worth pursuing, and they'll just get away with it. JB

@Lodelaner Instagram

Youtube greenlaning and other LR related content

27th Apr 2021 3:12pm

gilarion

Member Since: 05 Dec 2013
Location: Wales
Posts: 5111

2007 Defender 90 Other CSW Trident Green

Quote:
I spoke with the salesman, Alex Evertitt, and after quite a lot of tooing and froing they agreed to pay for the paint on the windscreen surround and and removal oof the paint from the hinges and overspray of the doors. The total of the works came in at £490 inc vat and they confirmed in writing.

Small claims court once it is writing they do not have a leg to stand on. For those who like Welsh Mountains and narrow boats have a look at my videos and photos at..

http://www.youtube.com/user/conwy1

27th Apr 2021 3:16pm

Ianh

Member Since: 17 Sep 2018
Location: Essex
Posts: 2031

^^^^^^^^^
Try trading standards first, then small claims court as it is low cost and designed for such purposes.

Given what’s happened I would double check condition of engine, transmission etc to see if its commensurate with the mileage reading. Plus servicing history as oil service light was on.Also connect a code reader to see what’s stored as DTCs.
To be honest having spent £40k I would as a precaution change engine oil and filter, air filter, fuel filter. Transmission oil, transfer box oil, front and rear diff oil (fit magnetic plugs in diffs, perhaps in transmission drain) Check and top up swivels with grease and grease props. Then check brake pad wear, brake , clutch and power steering fluids and coolant.

As diy on a drive that lot would take about four hours including a couple of tea breaks while waiting for fluids to drain and about £200 for Lr filters, quality oils from opie etc and perhaps a set of front or rear pads. So worth while piece of mind and a good starting point from which to base regular servicing.

27th Apr 2021 4:56pm

Clemmo

Member Since: 03 Aug 2012
Location: Mile Oak
Posts: 1219

2010 Defender 90 Puma 2.4 HT Stornoway Grey

Very mixed reviews
Seems they are have miss sold before

https://www.am-online.com/independents/new...is-selling Make today a little better than yesterday but not so good as tomorrow....
Defender 90 HT............Pangea Green
BMW X3 Msport............Carbon Black
Mini Electric................Grey. (wow!)
MGB Roadster……..........Vermillion 17k miles
Honda Benly CD200....Maroon --------McLouis Fusio........7.4m of fun

27th Apr 2021 8:02pm

Moneypit

Member Since: 27 Feb 2018
Location: North Yorkshire
Posts: 271

Straight to small claims court, very cheap and so easy. Probably cost them more to defend it. If they get arsey pay the extra (it's surprisingly cheap) to appointment high court sheriff's to collect the debt or seize goods

27th Apr 2021 8:26pm

TACK

Member Since: 26 Apr 2009
Location: Essex
Posts: 1045

Sorry bud and I hope you get it sorted, I know this does not help but they have a terrible reputation, they will hold out I had issues over 10 years ago, I would be very wary of them, I would not trust them or their products.

28th Apr 2021 6:12am

Bish

Member Since: 11 Nov 2008
Location: Hungerford
Posts: 429

Ianh wrote:
^^^^^^^^^
Try trading standards first, then small claims court as it is low cost and designed for such purposes.

Given what’s happened I would double check condition of engine, transmission etc to see if its commensurate with the mileage reading. Plus servicing history as oil service light was on.Also connect a code reader to see what’s stored as DTCs.
To be honest having spent £40k I would as a precaution change engine oil and filter, air filter, fuel filter. Transmission oil, transfer box oil, front and rear diff oil (fit magnetic plugs in diffs, perhaps in transmission drain) Check and top up swivels with grease and grease props. Then check brake pad wear, brake , clutch and power steering fluids and coolant.

As diy on a drive that lot would take about four hours including a couple of tea breaks while waiting for fluids to drain and about £200 for Lr filters, quality oils from opie etc and perhaps a set of front or rear pads. So worth while piece of mind and a good starting point from which to base regular servicing.

Don’t you worry. The entire vehicle has been fully serviced including all fluids. I also replaced the Britpart oil filter they had used as it just doesn’t sit right in a vehicle like this.

28th Apr 2021 7:52am

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