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defender_enthusiast

Member Since: 22 Sep 2020
Location: London
Posts: 51

Mobile hotspot

So I’ve mentioned somewhere previously on a different post about the lack of mobile hotspot on my first edition 2020 defender.

I was so sure that when I picked it up from the dealer it was there but I just didn’t bother testing it.

Then when I went to go and set it up, it was no where to be seen - even after MULTIPLE hard reboots and a software upgrade. - nothing. Members on the forum told me that I do not have the mobile hotspot on the first edition etc etc. So I must have just been going crazy!

Click image to enlarge

Today I got into my car and again I was faced with the “No Sim Installed” when I tried to enter a destination on the navigation system. So I did a hard reboot on the pivi pro system which rectified the SIM card issue and all of a sudden mobile hotspot appeared!

Click image to enlarge

I set it up, connected my phone to the hotspot Wi-fi connection - disabled mobile data on my phone and I was successfully able to browse the internet through the hotspot!

I wasn’t crazy after all, however now the question is, should it be there and if not how come it appeared and worked?!

If it is, how do I get to be there consistently - I have a feeling I will loose it again sometime soon!

Keen to hear if others have experienced the same? Defender D240 First Edition in Pangea Green with Acorn interior. Wrapped roof in Gloss white. Few other dealer fitted extras.

14th Nov 2020 5:48pm

nowrxo

Member Since: 10 Sep 2015
Location: None
Posts: 79

PowerfulUK had the same when they were having problems upgrading their software:

Compare 03:23 ("Connected to O2-UK", "Wi-Fi") to post-hard reset 06:17 ("Connected to O2-UK", "Hotspot", "Wi-Fi"). Yet another LR software glitch, sadly.

15th Nov 2020 3:56pm

defender_enthusiast

Member Since: 22 Sep 2020
Location: London
Posts: 51

I got an email today from LR, saying the following:

Quote:
Thank you for your recent contact into the Land Rover Customer Experience Centre.

We have discussed your case with the Incontrol team who have checked and confirmed unfortunately your vehicle does not have the mobile hotspot feature fitted.

This is also not something that can be retrofitted as it would be taking the vehicle away from its original manufacturer's specifications.

If you are under the impression this was requested at the time of purchase, please liaise directly with your vending retailer who will be able to assist you further on this matter.

...this gets stranger and stranger.

I did have it...it definitely worked...I wonder if pivi pro got itself confused and used the data service supposedly used to for Spotify, navigation etc and used it for the hotspot?’ Defender D240 First Edition in Pangea Green with Acorn interior. Wrapped roof in Gloss white. Few other dealer fitted extras.

17th Nov 2020 3:49pm

Tim in Scotland

Member Since: 23 May 2007
Location: The Land that time forgot
Posts: 3753

My understanding is that you still have the ability for others to log into the data SIM in the car -IIRC up to 5 users - without the 3rd SIM or the WiFi hotspot. I have to say I’ve never tried as 99.99% of my driving is solo. The WiFi hotspot was never an option that was available on First Editions in the UK for some reason. I haven’t tried to spec a 21MY Furst Efition yet to see if you could spec one with it now they have a lead in time to build them.

Edit - I’ve just tried to configure a 21MY First Edition and it still isn’t an option. Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed!

17th Nov 2020 7:06pm

Supacat

Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

2013 Defender 110 Puma 2.2 XS DCPU Keswick Green

Need to watch Powerful UK this week, as I believe he's delving further into this:

Click image to enlarge

18th Nov 2020 11:45am

defender_enthusiast

Member Since: 22 Sep 2020
Location: London
Posts: 51

Another response from LR after I told them, that I was able to successfully connect to the internet through the hot spot.

Quote:
We have had further feedback from our 3rd line team and they have advised that:

You should only have access to the hotspot settings if you have purchased WiFi Hotspot with Data Plan feature. However, we have been made aware there have been reports of an issue where the Hotspot setting is being displayed when the feature hasn't been selected. This is expected to be resolved by a software update in the future.

So they went from saying that I needed to have selected the option which can't be retrofitted, to now saying you need to have purchased the wifi with data plan feature.

this is clearly a software capability - not some additional hardware clearly.

Otherwise they wouldn't be able to address with with a software update and I wouldn't be able to connect if that was the case.

I'm very keen to see what Simon from powerfulUK finds and shares... Defender D240 First Edition in Pangea Green with Acorn interior. Wrapped roof in Gloss white. Few other dealer fitted extras.

18th Nov 2020 5:48pm

jst

Member Since: 14 Jan 2008
Location: Taunton
Posts: 8064

2011 Defender 110 Puma 2.4 USW Stornoway Grey

Can you not just do it off your phone? I am phone ignorant , so a genuine question. Why can't you turn phone I to hotspot if others want to use Internet in the vehicle? Cheers

James
110 2012 XS Utility
130 2011 M57 bespoke Camper
90 2010 Hardtop
90 M57 1988 Hardtop

18th Nov 2020 7:33pm

defender_enthusiast

Member Since: 22 Sep 2020
Location: London
Posts: 51

Yep - absolutely can use the hotspot to tether data to other passengers...

what I was thinking more a long the lines was - my phone connecting to the hotspot and using it to stream music such as Apple Music

In addition, I think it's just the unknown surrounding it - is it available, is it not? Is it hardware / is it software? and unfortunately LR don't seem to know themselves.

If people are ticking a £460 option for the "Wi-Fi and Data Plan" - there should at least be some knowledge around it? Defender D240 First Edition in Pangea Green with Acorn interior. Wrapped roof in Gloss white. Few other dealer fitted extras.

19th Nov 2020 9:32am

Supacat

Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

Interesting story on the disappearing hotspot in Oz, courtesy of the auto expert John Cadogan:

The bones of the case:

Click image to enlarge

Click image to enlarge

Last edited by Supacat on 4th Dec 2020 6:46am. Edited 1 time in total

3rd Dec 2020 9:47pm

defender_enthusiast

Member Since: 22 Sep 2020
Location: London
Posts: 51

I find it infuriating, my discussion with Land Rover went through 3 different representatives who all respond to me with “your car does not have it and it cannot be retrofitted”

After which I send them the video of me using the hotspot and their response is exactly the same...

“your car does not have it and it cannot be retrofitted”

Well then please explain to me how I have it and why it cannot be retrofitted?!

Who is this so difficult to explain?! Defender D240 First Edition in Pangea Green with Acorn interior. Wrapped roof in Gloss white. Few other dealer fitted extras.

3rd Dec 2020 10:04pm

Tim in Scotland

Member Since: 23 May 2007
Location: The Land that time forgot
Posts: 3753

My car is the same. It downloaded and installed OTA update 2.06 this affternoon so I’ll have to check the WiFi is still there in the morning! Supposedly I’ll be able to “wake up” the car by shouting something at it too now.......... but I also wonder what other things will not now work as a result of the update........ LR gives with one hand and OTA updates take it away with the other

My understanding is that my car has two embedded SIMs, one for the tracking, emergency calling and so on and the other provides for OTA updates and internet/ data “subject to reasonable use” for three years from date of purchase. A WiFi hotspot + SIM reader etc wasn’t available as an option on the First Edition when I bought mine. Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed!

3rd Dec 2020 11:06pm

Supacat

Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018

I had hoped Powerful UK would cast some more light on this topic as per his earlier video but it appears he's got other things on the agenda for the near future:

Click image to enlarge

4th Dec 2020 6:40am

Tim in Scotland

Member Since: 23 May 2007
Location: The Land that time forgot
Posts: 3753

Excuse my ignorance but what is a Molle plate? All Google comes up with is armour plated vest inserts......___ Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed!

4th Dec 2020 8:52am

Retroanaconda

Member Since: 04 Jan 2012
Location: Scotland
Posts: 2656

Some kind of storage solution for the side-mounted gear carrier wotsit I believe. Using MOLLE loops so people can mount anything to it.

4th Dec 2020 9:20am

Tim in Scotland

Member Since: 23 May 2007
Location: The Land that time forgot
Posts: 3753

Thanks I googled MOLLE Loops and see it’s some sort of lightweight carrying system
https://www.knivesandtools.co.uk/en/ct/what-is-molle.htm Pangea Green D250 90 HSE with Air Suspension, Off-road Pack, Towing Pack, Black Contrast roof , rear recovery eyes, Front bash plate, Classic flaps all round, extended wheel arch kit and a few bits from PowerfulUK Expel Clear Gloss PPF to come
2020 D240 1st Edition in Pangea Green with Acorn interior. Now gone - old faithful, no mechanical issues whatsoever ever but the leaks and rattles all over the place won’t be missed!

4th Dec 2020 9:42am

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