North Wales is still part of the UK, no? And you paid for the year of online plan with data pack. So, in theory you should have that second embedded SIM, and your weather app should therefore work... Don't know if that response you got from JLR Customer Care is accurate.

Copying and pasting - without permission - post from a FB group, straight from the horse's mouth (a member of JLR Product Marketing & Planning team for Infotainment, User Interface, Connectivity & Audio systems):

Quote:

Reading some of the comments on this group I thought it would be helpful to take some time to explain how Pivi Pro is offered in the area of connectivity given there are some significant changes in this regard vs. our previous systems as well as differences between markets.

I also recommend you access the support page for Pivi Pro here: https://www.landrover.com/ownership/infota...index.html including the FAQ’s. This page is in the process of being rolled out to other languages/markets – please bear with us.

Depending on the country the vehicle was purchased and is used in, there are different groups of connected services/features available (Please note, within these groups whilst the feature groups may be available in your market, not all sub features may be available, I recommend you always check with your retailer for local market availability in this regard):

Connected Navigation: Real Time Traffic Information, Map Updates including Safety Camera Locations (automatic download in the background, generally every month) Online Routing, Online Search including Reviews and Ratings from services such as Trip Advisor, Satellite Maps, Fuel Prices (including charging information for applicable vehicles) and Parking Availability. The initial subscription is included with Pivi Pro, typically this is aligned to the local warranty period, but please check with your retailer.

Online Pack: Online Entertainment services such as Deezer, Spotify & TuneIn, current weather as well as forecast information for current location and at the destination, Microsoft Outlook and Google calendar integration to view upcoming appointments as well as call the organiser or set the appointment location as a destination with one tap. In the UK this pack also includes the facility to pay for parking. Over time this pack will include further connected services/experiences. Online Pack includes an initial one year subscription.

Wi-Fi Enabled with Data Plan: Where this is available, it’s always a standalone optional feature. It includes the Wi-Fi antenna hardware as well as a data plan with 20GB / month for one year.

In markets where connected navigation/services are provided, vehicles fitted with Pivi Pro benefit from two modems and up to two embedded SIM cards. I have categorised markets based on which of the these connected feature groups are available and which markets require a separate nano SIM to be fitted. There are various reasons why such differences exist.

Market Group 1:
Austria, Belgium, Canada, China, Czech Rep, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Russia, Spain, Switzerland, UK, USA

These markets have Connected Navigation, Online Pack and Optional Wi-Fi Hotspot available.
The SIM’s are embedded which also include data as long as there is a valid subscription/s. On renewal of the applicable subscription/s, data is added for the new subscription period for the associated feature/services.

Market Group 2:
Australia, Japan, South Korea

These markets have Connected Navigation and Online Pack available.
A separate nano SIM with a suitable data tariff will be required to provide the data for Connected Navigation and the Online Pack.
The slot for the nano SIM is in the user interface panel. This is the panel in the front of the vehicle which includes two USB ports. On New Defender this is located in the area below the climate control panel.

Market Group 3:
Botswana, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, India, Ireland, Latvia, Lithuania, Malta, Mexico, Namibia, New Zealand, Norway, Poland, Romania, Singapore, Slovakia, Slovenia, South Africa, Sweden

These markets have Connected Navigation available.
The SIM’s are embedded and include data as long as there is a valid subscription. On renewal of the subscription, data is added for the new subscription period for the associated feature/services.

Market Group 4:
Argentina, Bahrain, Brazil, Hong Kong (Macau), Indonesia, Kuwait, Malaysia, Oman, Qatar, Saudi Arabia, Taiwan, Thailand, UAE

These markets have Connected Navigation available.
A separate nano SIM with a suitable data tariff is required to provide the data for the available connected navigation features/services.
The slot for the nano SIM is in the user interface panel. This is the panel in the front of the vehicle which includes two USB ports. On New Defender this is located in the area below the climate control panel.

A few additional points to note (updated 7/9/20):

1- There has been some confusion in regard to enabling the optional Wi-Fi Hotspot feature. Assuming this feature is available in your market (market group 1) and ordered for your vehicle (please remember the Wi-Fi Hotspot capability is a standalone option and can’t be retrofitted), to enable the hotspot, access settings > connectivity. First check Mobile Data is enabled, then enable ‘Hotspot’. Note: The 'hotspot' setting is only visible if the vehicle was fitted with the Wi-Fi Hotspot capability . With the hotspot enabled click on the word hotspot to access the network name and password. The 4G Hotspot will allow you to connect up to 8 devices – should be enough to keep most families happy during your adventures 😊.

2- Please note: Wi-Fi settings are shown regardless of whether the Wi-Fi Hotspot feature is enabled on your vehicle. This is used for connecting to external Wi-Fi hotspots for software updates ONLY.

3- Mobile data can ONLY be provided to Pivi Pro for the above connected features/services via either the embedded SIM (market groups 1 & 3) or a separate nano SIM (market groups 2 & 4) inserted into the SIM slot in the user interface panel. Tethering a mobile phone’s data connection is not supported. The vehicle can however connect to a Wi-Fi hotspot for software updates. There are valid technical reasons for this, but I'll spare you the details.

I hope you find this of use.

umbertob wrote:

It comes and goes... Instead of the connectivity, have you tried resetting the infotainment system yet? In park and with the engine idling, press the power button of Pivi Pro (in the center of the volume knob) and keep it pressed for about 15 seconds, until the touchscreen goes blank and the system restarts. Release the button and wait a good minute or two for all the icons and maps to repopulate the touchscreen and driver display. Often, the weather app pops back up that way, along with other icons that tend to disappear, such as Spotify, TineIn... At worst, you may need to reprogram sat radio presets (if you have that), everything else should stay the same.