 | Home > Maintenance & Modifications > Flatdog rear Cargo Cage fitting instruction |
 
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| mattc Member Since: 10 Apr 2019 Location: Cheshire Posts: 73   
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I received my set six weeks ago (and am still waiting for the shelf to arrive). The lady I spoke to at Flatdog was lovely, but they're absolutely rubbish at responding to customers. Even my email complaint went unacknowledged.
Regarding fitting them, I was similarly confused and had some missing screws. As I understand it, you attach the panels to the end nearest the bulkhead and fix the other ends to the section around the door. Mine are going to need some cutting, because my lock mechanism is in the way. The other bolts go through the base of the side panels and need to be bolted in place from under your tub. |
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18th Jul 2020 4:30pm |
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| kendonagasaki Member Since: 18 Jul 2020 Location: Scotland Posts: 3 |
Thanks for that, at least it’s not just me they were ignoring. I’ll count all the component parts out to make sure they seem to be there and just give it a bash!! 👍🏻👍🏻
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18th Jul 2020 4:45pm |
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| bear100 Member Since: 22 Mar 2010 Location: South Wales Posts: 1962  
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Ignoring me as well, ordered rear ladder and rear window guard 6 weeks ago, sent several emails and phoned many times, finally got through and was told the parts are being made it will be next week, next week here and still nothing!
With the sides I didn’t have instructions either, I had the shelves at the same time, so, put the shelves in place then centralised the cages to suit. 2023 Defender L663 V8 2016 Range Rover Autobiography 4.4 TDV8 (gone) 2010 110 XS Utility 2.4TDCI 2010 Range Rover Sport TDV8 (gone) 2007 Discovery HSE TDV6 (gone) 1993 110 csw 200 tdi (gone) 1994 90 HT 300 tdi (gone) 1994 discovery 300tdi (gone) 90 hybrid 3.5 v8 (gone) Range rover bobtail 3.5 v8 (gone) |
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18th Jul 2020 9:15pm |
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| Pacha Member Since: 23 Feb 2020 Location: North Yorkshire Posts: 772 
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Same here - no response to e-mails, online contact form and phone not answered. I will spend my money elsewhere. Rgds.
Chris |
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18th Jul 2020 9:21pm |
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| kendonagasaki Member Since: 18 Jul 2020 Location: Scotland Posts: 3 |
Cheers for all that. Shame, as it appears their kit is good quality and I was looking to order again. 🙄
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18th Jul 2020 9:32pm |
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| Pacha Member Since: 23 Feb 2020 Location: North Yorkshire Posts: 772
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Likewise, but there are many companies pretty much operating as normal during the current situation.
I am reasonably tolerant, but this is just poor service. Rgds. Chris |
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18th Jul 2020 9:37pm |
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| SteveG Member Since: 29 Nov 2011 Location: Norfolk Posts: 664 
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Not used them before, but I ordered some parts on Tuesday, no Comms since not even an order confirmation email, so I’ve only received the payment confirmation from PayPal so far. 🙄
I’m in no immediate rush, so happy not to bother them and give them time to fulfill order, but they are missing some basic e-commerce communications processes that would probably save them a lot of time answering the phone/email/messages and give them more time to do other things. |
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1st Aug 2020 7:08am |
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| bear100 Member Since: 22 Mar 2010 Location: South Wales Posts: 1962
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I ordered a rear ladder and rear window guard at the beginning of June, phoned and emailed not less than 20 times, had a reply saying next week at the end of June. The ladder has turned up yesterday but no sign of the guard still.
I know they are busy with less staff but basic communication is all that’s needed. 2023 Defender L663 V8 2016 Range Rover Autobiography 4.4 TDV8 (gone) 2010 110 XS Utility 2.4TDCI 2010 Range Rover Sport TDV8 (gone) 2007 Discovery HSE TDV6 (gone) 1993 110 csw 200 tdi (gone) 1994 90 HT 300 tdi (gone) 1994 discovery 300tdi (gone) 90 hybrid 3.5 v8 (gone) Range rover bobtail 3.5 v8 (gone) |
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1st Aug 2020 7:26am |
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| Co1 Member Since: 19 Aug 2018 Location: North Yorkshire Posts: 3701 
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I really don’t get it. How much business must be going begging because of poor customer service? I can only think they are that busy with traditional channels that they don’t need the e-commerce, but what an opportunity they are missing. I’ve dealt with several landy companies recently and just getting a reply was tough from most.
Credit where it’s due though, Masai have been great, Trek Overland are really quick to communicate as well, and Luke from LOF is spot on. |
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1st Aug 2020 7:27am |
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| mattc Member Since: 10 Apr 2019 Location: Cheshire Posts: 73
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I spent just under £600. It took me numerous calls and emails, most of which were ignored, before getting a response. Then, when the items were due for delivery they didn't arrive because the warehouse forgot to despatch them, so I had to call back again. Everything arrived just under two months after it was ordered.
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1st Aug 2020 10:10am |
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| Pacha Member Since: 23 Feb 2020 Location: North Yorkshire Posts: 772
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I agree - I simply do not understand why (potential) customers are not afforded some respect and courtesy?. Rgds. Chris |
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1st Aug 2020 10:14am |
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| Bluest Member Since: 23 Apr 2016 Location: Lancashire Posts: 4251 
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Flatdog have been like this for years. They are nice folks, good prices with some good products but don’t expect any form of communication. At least they have changed their website to show prices including VAT, that is a real pet hate of mine. 2007 110 TDCi Station Wagon XS
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1st Aug 2020 10:44am |
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| northernerindevon Member Since: 27 Feb 2018 Location: Bristol Posts: 62 
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Another case of terrible communication here;
simple enquiry about the Red Bison Heated Windscreen wiring kit with the genuine type switch that I had already bought (case of "we've got your money, easy to ignore you"??) Lots of email enquiries submitted; finally got a reply but still suspect I was being fobbed off... (Just out of interest; I was enquiring as to whether the switch should 'latch' positively as mine doesn't - its not fitted yet - and whether the underside was damaged. Was told that Red Bison modify them to allow variable length on times. True? or fobbed off?) |
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2nd Aug 2020 12:34am |
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