 | Home > Dealership & Sponsor Feedback > Any Recent Twisted Customers? |
 
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| Likeomg Member Since: 29 Jun 2012 Location: Lake District / Newcastle Posts: 2640  
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been hit and miss with them,
had a lot of trim done with them, sun visors took about 9 months to complete, Recaro's where trimmed in the wrong colour and then proceeded to tell me it was due to the other car spending lots of time out in the sun... (I then found pics of the said car in build and when arguing my point got fobbed off basically... I stood there and pointed this is the colour I wanted in the beginning.) sometimes excellent sometimes 
quality of work is excellent tho. |
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26th Feb 2019 6:46am |
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| RDR Member Since: 27 Apr 2018 Location: Derbyshire Posts: 592 
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Thanks for that, if we go down such a route its going to be important to have an exact statement of works drawn up as the list will likely be long and my OCD will be in danger of kicking in if things are not as agreed. 9 months turnaround is slightly concerning.
What we saw looked excellent quality, the demonstrators felt solid and well put together which was slightly surreal being a defender  110 MY23.5 X Dynamic HSE
RR MY23 HSE PHEV D5 MY19 HSE - Now Sold D4 MY16 HSE Luxury - Now Sold D4 MY12 HSE - Gone D3 MY06 S - Gone but not forgotten |
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26th Feb 2019 8:25pm |
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| boxoftricks Member Since: 06 Feb 2019 Location: Home Counties Posts: 747 
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Have an agreed statement of works, parts list with coatings and timelines. If they go over you get a hefty discount. Also ask for a weekly update. Either call or photos emailed to monitor progress.
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26th Feb 2019 9:32pm |
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| ARC99 Member Since: 19 Feb 2013 Location: North Yorkshire Posts: 1831 
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Went to them on recommendation for a reduced thickness steering boss for a 2008 110. They had someone out straightaway to confirm the number of splines while SHMBO and myself were given a tour . Four years later and I'm still waiting for the part which they said would be ready in four weeks and 10 weekly phone calls to chase up. Don't make old people mad.
We don't like being old in the first place, so it doesn't take much to  us off.
Richard |
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27th Feb 2019 4:09pm |
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| discomog Member Since: 09 May 2015 Location: Notts/Lincs Border Posts: 2526 
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The above reports don't exactly give glowing reports. I spoke to them three years ago asking for a quotation for work - still waiting
 Defender 90XS SW
Mini Countryman Cooper S Morgan Plus 8 |
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27th Feb 2019 5:34pm |
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| WindyJ Member Since: 18 Oct 2018 Location: France Posts: 190 |
Previous owner had sports seats trimmed in custom colours. Came, after a long wait, done in wrong stitching colour though he still kept the seats and swapped original back in for the sale to me so he can’t have been that dissatisfied. Apparently they offered an exchange with a 6-9 month wait so he put up with the wrong colour and settled on free postage or something nominal on a set of wheels. He didn’t say nice things about them.
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27th Feb 2019 5:47pm |
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| RDR Member Since: 27 Apr 2018 Location: Derbyshire Posts: 592
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Thanks guys, a definite pattern so far as to actually getting what was spec'd then or not as the case may be
 110 MY23.5 X Dynamic HSE
RR MY23 HSE PHEV D5 MY19 HSE - Now Sold D4 MY16 HSE Luxury - Now Sold D4 MY12 HSE - Gone D3 MY06 S - Gone but not forgotten |
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27th Feb 2019 8:08pm |
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| Likeomg Member Since: 29 Jun 2012 Location: Lake District / Newcastle Posts: 2640
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RDR,
mine was confirmed in multiple emails and it still turned up wrong, even when they sent the (carcass?) before its put onto the Recaro's I raised my concern the colour was wrong... I am thinking about having them undercoat the defender but don't know if ill bother, have a galv chassis already sat in the barn |
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27th Feb 2019 9:32pm |
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| JOW240725 Member Since: 04 May 2015 Location: Suffolk Posts: 7905 
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Firstly, I have no personal experience so only pass on what I've read on here and other social media platforms. I think people are far more willing to pass on negative comments than positive ones..
Whilst I agree the above it not glowing, you do also hear lots of good reviews of Twisted. Might be worth speaking to Steve1234, who has again had both good and bad comments of them... James MY2012 110 2.2TDCi XS SW Orkney Grey - http://www.defender2.net/forum/topic43410.html MY1990 110 200TDi SW beautifully faded Portofino Red - https://www.defender2.net/forum/post743641.html#743641 MY1984 90 V8 Slate Grey - https://www.defender2.net/forum/post744557.html#744557 Instagram @suffolk_rovers |
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28th Feb 2019 1:51pm |
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| RDR Member Since: 27 Apr 2018 Location: Derbyshire Posts: 592
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Thanks
Yes, I'm trying to get a balanced view and wary of the internets lean towards negatives. The quality really did look excellent when we visited and was very impressed with the service whilst we were there it was a professional well organised place. The cars did to me look and feel special you could see the attention to detail when I shut the door on one and it thunked closed I thought "ooh that's different" Mrs RDR was really taken with them and immediately started reeling off requirements which was a big surprise! 110 MY23.5 X Dynamic HSE
RR MY23 HSE PHEV D5 MY19 HSE - Now Sold D4 MY16 HSE Luxury - Now Sold D4 MY12 HSE - Gone D3 MY06 S - Gone but not forgotten |
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28th Feb 2019 2:02pm |
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| Co1 Member Since: 19 Aug 2018 Location: North Yorkshire Posts: 3675 
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Just sent you a PM.
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28th Feb 2019 2:10pm |
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| GREENI Member Since: 22 Aug 2010 Location: staffs Posts: 10381
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A coating of sound deadening will sort that, you should hear my Series doors close 
I get that Twisted are at the forefront of 'Trev'd' up Defenders, though if you have a donor vehicle, it may be worth giving IRB a visit. |
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28th Feb 2019 2:20pm |
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| Likeomg Member Since: 29 Jun 2012 Location: Lake District / Newcastle Posts: 2640
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yeah, I asked them to align and bond my new door seals when I had the headlining installed.... Never happened  |
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28th Feb 2019 6:56pm |
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| WindyJ Member Since: 18 Oct 2018 Location: France Posts: 190 |
Just to be clear, the quality of the seats I was speaking of was excellent....the previous owner even took them with him, didn’t sell them with the car. I did try to convince him othewise but in the end accepted the standard LR ones and retrimmed them myself. It was just a mistake was made in the colour of the stitching, came white instead of some other colour and the compensation offered in lieu of replacements was deemed a bit underwhelming. |
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1st Mar 2019 10:46am |
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