 | Home > Land Rover Customer Relations > Warranty Repair Woes |
 
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| Morepower Member Since: 08 Jan 2013 Location: Fife, Scotland Posts: 630  
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So... Some progress.... LR have decided the roof needs replacing.... However, It now has to go to Perth (different bodyshop)... LR won't pay the transport costs... So I've told the dealer to drive it there.... However, I've also asked that they do the 2nd service FOC, Since they've had it 6 months now and their the ones doing all the driving in it!!.... The Dealer has agreed to replace the hubs, Bolts etc etc as they are responsible for the damage to those.... So, fingers crossed I might get it back ready to put into storage for the winter again!!!... Arghhhhh
Tim It doesn't matter how bad it is, It can always get worse... 2013 Bowler 110 (Sold) 2016 Bowler 90 Rally Spec (Sold) |
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14th May 2018 11:52am |
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| Balvaig Member Since: 19 Feb 2016 Location: Fife Posts: 730  
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If you are going to Pentland Perth they have their own bodyshop. My previous Defender had some corrosion repairs there and they did a great job. Unable to see the repairs, car spotless, and they also resprayed the rear crossmember without my asking, as"it looked a bit shabby".
Hope you get yours back as you want it. |
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14th May 2018 12:23pm |
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| Morepower Member Since: 08 Jan 2013 Location: Fife, Scotland Posts: 630
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Just a quick update
Still waiting... Supposedly the bodyshop in Perth is "very busy"...... Dealer won't commit to finishing it any time soon... Neither LR or the dealer will give me a loan car.... It's pretty  poor really... I took my truck in to them last October and it's now mid June.... LR haven't contacted me for months and the dealer has to be chased weekly to keep things moving....
We where thinking of buying a Xf estate or maybe the New Defender (if they ever actually make one)... However, After this experience. I would personally advise anyone not to buy any JLR product... It maybe well designed or made... However if it goes wrong the company just aren't interested in fixing it... Your treated with what seems to be 1970's BL customer service levels.... Regards Tim It doesn't matter how bad it is, It can always get worse... 2013 Bowler 110 (Sold) 2016 Bowler 90 Rally Spec (Sold) |
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10th Jun 2018 8:36pm |
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| doublea Member Since: 12 Jul 2011 Location: Aberdeenshire Posts: 495 
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What a nightmare! Pentland Perth seem pretty uninterested in warranty work on defenders, must be too busy servicing Range Rovers...
I saw this modification and thought of you!  Click image to enlarge Seriously though, I hope you get this sorted out properly.  Current Steeds:
2015 110 UW in Grasmere Green 2003 BMW F650 the Hack 2000 Elise 1992 Ducati 888 (no longer in bits, yahoo) 1990 TDR 250 (in bits again) 1988 TDR 250 (no longer in bits) and for sale |
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10th Jun 2018 11:21pm |
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| Morepower Member Since: 08 Jan 2013 Location: Fife, Scotland Posts: 630
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So, Back into the dealer today as I was passing... Bodyshop manager has left, No one knew anything about my 90... After an hour of, "we're just trying to contact x" they said that they think it's still at the bodyshop in Perth... Someone will have to get back to me tomorrow... Well, we're just about to rack up 8 months without a vehicle... Surely there must be some re-course???
Any suggestions or help welcome Regards Tim It doesn't matter how bad it is, It can always get worse... 2013 Bowler 110 (Sold) 2016 Bowler 90 Rally Spec (Sold) |
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27th Jun 2018 8:25pm |
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| mk1collector Member Since: 17 Sep 2009 Location: West Yorkshire Posts: 6769  
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Get onto watchdog and the press! That really does take the p*** Ray
My build thread http://www.defender2.net/forum/topic17615.html |
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27th Jun 2018 8:26pm |
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| Muddybigdog Member Since: 11 Apr 2014 Location: Suffolk Posts: 1016  
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Type up your story with relevant pictures, print off a ton of them, go to the showroom on Saturday and Sunday give your story to everyone who goes into the showroom, can guarantee you that it will bring positive results. End of month sales targets could help you to get what you need. Jumped ship to reliability - Mitsubishi L200
Puma 90 XS - Sold D3 - 2.7 S x2 (both Sold) Freelander 2 HSE - Sold Freelander 1 - Sold Disco 2 - Sold |
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27th Jun 2018 8:50pm |
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| Morepower Member Since: 08 Jan 2013 Location: Fife, Scotland Posts: 630
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So... Friday, I got a call from the dealer, then the bodyshop... The roof that was available 3 months ago is now no-longer available... 6 weeks lead until one will be available... we're rapidly approaching 9 months without the 90... JLR and its dealerships (sorry retailers) are a joke... The (new) panel shop seemed genuinely shocked that it's taken so long... He also said that they've had to bring it inside as people keep asking if it's a real Bowler and is it for sale...
Any bets on JLR giving it me back when the warranties run out (1 nov 2018) Tim It doesn't matter how bad it is, It can always get worse... 2013 Bowler 110 (Sold) 2016 Bowler 90 Rally Spec (Sold) |
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11th Jul 2018 7:22pm |
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| andydef90 Member Since: 09 Feb 2015 Location: yorkshire Posts: 617 
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I think you need to sort legal advice its gone on far to long and your been fobbed off
its done in the motor trade a lot they think you will get fed up . even though its gone on so long you need to give them a date you expect the car back all work completed telling them that if not you will start legal proceedings not sure what you do for a living but if your in a union they may be able to help you I hope I gets sorted for you |
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12th Jul 2018 1:01pm |
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| Morepower Member Since: 08 Jan 2013 Location: Fife, Scotland Posts: 630
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Any helpful lawyers on here?
Regards Tim It doesn't matter how bad it is, It can always get worse... 2013 Bowler 110 (Sold) 2016 Bowler 90 Rally Spec (Sold) |
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16th Jul 2018 2:33pm |
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| Morepower Member Since: 08 Jan 2013 Location: Fife, Scotland Posts: 630
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Well Nov the 2nd and I'm on my way to see if it's fixed properly... JUst over a year now... So hoping it's ok... Probably still to argue with them about additional damage whilst in their care...
Wish me luck!!! Regards Tim It doesn't matter how bad it is, It can always get worse... 2013 Bowler 110 (Sold) 2016 Bowler 90 Rally Spec (Sold) |
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2nd Nov 2018 8:37am |
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| edo Member Since: 20 Aug 2018 Location: Devon Posts: 374
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what a shambles.
Good luck! |
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2nd Nov 2018 9:50am |
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| Scotm Member Since: 28 Feb 2014 Location: Aberdeenshire Posts: 666 
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I suggest you get onto your local trading standards office. I found them very helpful when I had initial warranty problems.
It is your local office you need to contact and not that of the dealer. |
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2nd Nov 2018 10:41am |
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| Morepower Member Since: 08 Jan 2013 Location: Fife, Scotland Posts: 630
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OK... So delaer are hassling me to drop the 90 back... They have serviced it and put a mot on it... However, I've lost a years worth of ownership and the warranty has now expired, The steering wheel is damaged, either through uv or its had some chemical reaction... Or possibly been cooked like every rubber seal was....
I'd like to speak to someone at LR about this, But their not interested... Where to from here guys? TIA Tim It doesn't matter how bad it is, It can always get worse... 2013 Bowler 110 (Sold) 2016 Bowler 90 Rally Spec (Sold) |
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4th Dec 2018 8:23pm |
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