Supacat wrote:

Reply received this afternoon:

"Subject: Re: Calling Stacie - Defender Alarm Overlay Kit
Message:
Hi Supacat,

Thank you for your reply.

I have taken the opportunity to liaise with the Land Rover technical team who have advised the below.

There were 2 technical bulletins released for the alarm system in the Defenders.

LTB00893 is for vehicles from 2007-2013 VIN 732615-446832 – This bulletin is available as we no longer supply the old type alarm system (10as) due to the supplier no longer producing this product. There is not a known concern with the unit however if a fault occurred with the original unit the later system can be fitted to a vehicle.

i think stacie is very good at copy and pasting!

LTB00877v2 is for vehicles from 2014-2016 VIN 446832-490328 – This bulletin is available for concerns when the alarm system does not work but if the battery is disconnected and then re connected it works correctly again. If a module was due to fail in this way we would expect to see this early on after the vehicle has been manufactured.

You may also find the information below helpful.

1. As above the LTB is due to parts availability only and vehicles 2014 onward VIN 446832 have the later type module fitted.
2. Vehicles 2014 onwards were fitted with the later module as we could not get the earlier module.
3. There is no issue with the old type 10AS module.

Thanks, Stacie"

Any comments?

Supacat wrote:

She's cut & pasted the reply to both of us

and totally ignored the TSB I have referenced - LTB00386.

However, I think there is an answer to the cutoff point for the TSB, if it can be assumed that the new alarm system fitted from VIN 446832 did not contain the same vunerability we are talking about. Although the later TSB suggests it had a far more serious fault!

I will check if the revised loom was never incorporated into the production line, but it seems that may have been the case.

S to clarify, I think TSB LTB00386 applies to all vehicles in the range VIN LD622424 to 446832, which is from MY 2002 to MY 2013.

nitram17 wrote:

nitram17 wrote:

As requested Supercat hope i am not breaking any rules here?

11th Feb Initial e mail addressed to Amelia

HI Amelia is it possible if you could confirm if the workaround for the a10 alarm is appropriate for a 2015 defender and that the data sheet is also appropriate part number LLR031883 DATASHEET LBT00386 Best wishes Martin

13th Feb Stacie replied
Hi nitram17,

Could you please provide me with the VIN for your vehicle, once received I would be happy to look into this for you.

Thanks


Stacie

13th Feb my response
Hi Stacie
My vin is !!!!!!!!!!!!!!!!! i have heard that this alarm overlay was a fix if the owner requests it deal.... but at some point in time it became a fix at point of manufacture . Can you confirm if i require this fix or has it been carried out at manufacture? It would be helpful if you could also provide a before and after point via a vin number if this indeed became a manufacturers fix .best wishes Martin


19th Feb stacies reply
Hi Martin,

Thank you for confirming your vehicle details.

I have had a look at our internal system and i can see that the technical bulletin LTB00386 would be applicable for your vehicle. From the system I can see that this has not been carried out to your vehicle and I would advise for you to contact your local approved Land Rover retailer should you wish for this to be carried out as they would be able to provide you with the relevant costings.

I would like to advise that Modifications and Technical bulletins are available to all of our retailers as the engineers at Jaguar Land Rover are aware of how to fix specific concerns. This means that an information sheet has been created and made available so they are able to carry out the correct level of repair to a vehicle. This is used as a guide and the required repair would not necessarily be covered by Jaguar Land Rover.
Thanks, Stacie

I agree with you about the openness supercat..but i think the pms are used because stacie and all the other lterations in her role tend to respond quicker to pms.....

further communication
21/02/18
Hi Stacie yes I was disappointed with the response!l purchased my defender with the belief that it had a decent alarm and immobilizer.......only to find out that it is not really fit for .I now find out that (a couple of months after its warranty is finished)that the indicators share the same fuse as the alarm and the alarm fuse can be blown by shorting the wing indicators.To top it all LR knew about the problem with the alarm and even developed a fix for it as early as 2011 but tellingly failed to incorporate it into the manufacturing process.My biggest gripe is that LR are asking the customer to pay to install a fix to a substandard alarm system which in my case should have been fixed at manufacture once the problem was identified in2011.

Can you please answer the following questions...
1...Has the bulletin alarm fix been introduced to the manufacturing process ..if so what date and vin number
2....If the answer to above is no..why not? Basically are any defender owners covered post 2011 when LR identified the problem with the alarm.
3...Why do owners have to pay for a fix to a substandard product,a product without the fix that is not fit for purpose.

Please note ..this message will be posted on the open forum as a few owners are interested in the subject.

very prompt response!
reply from stacie 21/02/18
Hi Martin,

Thank you for your reply.

I have taken the opportunity to liaise with the Land Rover technical team who have advised the below.

There were 2 technical bulletins released for the alarm system in the Defenders.

LTB00893 is for vehicles from 2007-2013 VIN 732615-446832 – This bulletin is available as we no longer supply the old type alarm system (10as) due to the supplier no longer producing this product. There is not a known concern with the unit however if a fault occurred with the original unit the later system can be fitted to a vehicle.

LTB00877v2 is for vehicles from 2014-2016 VIN 446832-490328 – This bulletin is available for concerns when the alarm system does not work but if the battery is disconnected and then re connected it works correctly again. If a module was due to fail in this way we would expect to see this early on after the vehicle has been manufactured.

In answer to your questions I have listed the response from the technical team below.

1. The LTB is due to parts availability only and vehicles 2014 onward VIN 446832 have the later type module fitted.
2. Vehicles 2014 onwards were fitted with the later module as we could not get the earlier module.
3. There is no issue with the old type 10AS module.

Thanks, Stacie

I am a little confused with the reply as if you look at the response she gave me I have had a look at our internal system and i can see that the technical bulletin LTB00386 would be applicable for your vehicle. From the system I can see that this has not been carried out to your vehicle and I would advise for you to contact your local approved Land Rover retailer should you wish for this to be carried out as they would be able to provide you with the relevant costings.[i][/i no mention of this in her last reply!

FOR THOSE INTERESTED

Click image to enlarge


Click image to enlarge



Click image to enlarge



Click image to enlarge



Click image to enlarge





Click image to enlarge



Click image to enlarge

Supacat wrote:

Have you checked the VIN number and then see if you fall in the range of one of the two TSB mention above?