 | Home > Dealership & Sponsor Feedback > 4x4Overlander.com - Brendan and Barbara |
 
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| geobloke Member Since: 06 Nov 2012 Location: Nottinghamshire Posts: 4410  
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Good evening.
I just want to say that I (well my wife and I actually) have had superb service from Brendan and Barbara in the last couple of weeks. It is so good to be able to actually talk to people that know their products and are willing to do something beyond the call of duty to make the customer feel appreciated. From my experience it has been a year of emails and telephone conversations regarding the MadMan gauge and fitting kit for the TD5. I entirely expect that Brendan expected I would never buy the kit and was just kicking tyres... 
I did eventually get around to purchasing the kit a little over two weeks ago now and was thrilled that the parcel arrived next day by DHL ready for fitting this Christmas break. There was also a flurry of updates from Barbara that I really appreciated as I was out of the country at the time. The second comes out of the blue (for me anyway) and came from my wife who regaled me yesterday with how fabulous Barbara was in packaging up the Nakatanenga window grills in "incognito" plain paper so as not to alert me to my future Christmas present. What a super star... Absolutely top notch service and made our Christmas and hope you had a good one too Br&Ba 
The fitting post is here - http://www.defender2.net/forum/topic53859-45.html |
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26th Dec 2017 7:58pm |
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| geobloke Member Since: 06 Nov 2012 Location: Nottinghamshire Posts: 4410
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As an update had another super experience from Brendan and Barbara (4x4Overlander.com) this week. Unfortunately my MadMan sensor pack came with the wrong T-piece to connect up the oil sensors. A quick email and the replacement arrives ready for the weekend
Perfect.
The surprise was a complimentary keychain which has already been fitted to the spare keys
"Keep Calm. Rover On" Many thanks B&B made my day
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13th Jan 2018 2:37pm |
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| Steve W Member Since: 30 Mar 2014 Location: West Sussex Posts: 224
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Once again top service from Barbara and Brendan, order a couple of bits yesterday morning, order confirmed and dispatched within two hours of my order..........and they arrive today at 10:00.
Awesome saved me staying in all day 
Thanks again......... |
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24th Apr 2018 5:17pm |
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| MartinK Member Since: 02 Mar 2011 Location: Silverdale (Lancashire/Cumbria Border) Posts: 2665 
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Had a few bits of B&B, Naka Swing-Away, Startech steering wheel, Naka load mat, security bonnet hinges,cruise control etc. Always a pleasure, always great service and great advice. Met them a couple of times at events, like the Peterborough show, and the event they managed in N Yorks last year. Always good
Defender "Puma" 2.4 110 County Utility (possibly the last of the 2.4's) |
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25th Apr 2018 10:24am |
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| cartoonhead Member Since: 02 Mar 2018 Location: Bucks Posts: 135 
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Always check if I can buy an item from 4x4Overlander first as the service is the best
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25th Apr 2018 10:45am |
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| Sulisuli Member Since: 30 Oct 2016 Location: South west Posts: 4795 
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Just wanted to thankBrendan and Barbara for outstanding customer service. Had a slight problem with an item I had purchased (these things happen sometimes and are outside anyone’s control) and without hesitation or discussion a replacement was sent and was with me within 48hrs.
Customer service doesn’t get any better, thankyou both
Certainly my go to supplier for “toys” on my Defender. I wouldn’t ask for a discount because the customer service alone is worth that pound or two. Totally recommended 2015 HT XS 90
2008 SVX 90 2000 XS TD5 90 |
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28th Apr 2018 7:51pm |
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| seriesonenut Member Since: 19 Nov 2014 Location: Essex Posts: 1217
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Hi thanks from me also for excellent service. I placed an order on line at lunchtime Monday and the V2 rear door strut conversion arrived at lunchtime today (Tuesday) no fuss no bother.
1984 One-Ten CSW
2010 XS USW (sold) 1957 Series One 88 diesel 1958 Series One 88 4x2 |
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1st May 2018 6:19pm |
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| leeds Member Since: 28 Dec 2009 Location: West Yorkshire Posts: 8582
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Thank you for your kind words guys. With 4x4overlander at least you know who you are dealing with mainly Barbara and myself.
Yes sometimes things do go wrong and wrong items can be sent out, that is normally due to me not reading the packing slips correctly! 
Sometimes things are wrong from our suppliers. This week it was rivnuts fixed on the wrong side of a mounting plate  So apologies to customer and outcome a drill and rivnuts put on correct side! If things are wrong we will do our best to resolve the issue as soon as possible.
What is the old saying? If you have never made a mistake, you have never made anything! Brendan |
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1st May 2018 10:47pm |
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| andydef90 Member Since: 09 Feb 2015 Location: yorkshire Posts: 617
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its nice to hear of good service its getting hard to find . and there not far from me ill be having a look
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5th Aug 2018 7:39am |
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| CallumB Member Since: 22 Sep 2018 Location: Norfolk Posts: 87 
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Just want to give a well deserved shout out to Brandan & Barbara at 4x4overlander.
They have been enormously helpful in advising me on the initial kit I needed to start my overlanding fun. Brilliant no nonsense product knowledge and patience! 
Despite COVID and Brexit's best efforts to thwart us, they got me a beautiful Autohome Airtop 360 and Batwing on a Rhino Rack. Brendan probably won't want me saying this in case everyone expects the same service, but the guy spent most of a day fitting all this lot onto my truck - now that's service! I'm well chuffed - exactly what I wanted, and even better, the wife thinks its all great too 
In future, I won't be buying any expedition kit without first speaking to Brendan and Barbara. And thanks to this forum for putting me onto them in the first place |
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28th Apr 2021 8:14am |
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