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What puddle?

Member Since: 25 Oct 2013
Location: Reading
Posts: 952

Great companies

Smeg dishwasher just 15 months old breaks down. 'Engineer' comes out in a dirty van and says it needs parts (FIVE, apparently). We hear nothing for four days, so I phone. Girl says the parts have to come from Italy and "it could be next week". Emailed a complaint that they don't stock the parts in the UK, and they didn't even reply! Thoroughly unimpressed at what I thought was a good company. Obviously won't be buying Smeg again.

So...when was the last time you dealt with a national or international company where you thought, 'Wow, that's great service'? Me and Mrs Puddle can't remember if it's ever happened to us. We've had great service from small companies, and had some great products. But when it all goes wrong, we can't remember ever being thoroughly impressed. So it would be nice if you've had positive experiences you'd like to share. Now left.

9th Nov 2017 7:24pm

Kit

Member Since: 12 Feb 2016
Location: Shropshire
Posts: 1110

I don't know how big https://www.deadening.co.uk/ are but their service was great when I brought my stuff from them, replying quickly and with useful advice

http://www.paddockspares.com/ are also very good, I would use them any time I needed something, I brought the wrong fabric seats from them and they replaced without a fuss/charges...etc even after a couple of months 1993 200 Tdi 90 CSW
1956 Series 1 Hard-top
1958 Series 1 Soft-top

9th Nov 2017 7:35pm

LandRoverAnorak

Member Since: 17 Jul 2011
Location: Surrey
Posts: 11324

Our Neff dishwasher broke down a few months ago, well out of warranty. A call to Neff saw a smart engineer arrive the next day, diagnose the problem and fix it with a part that he had on the van. He then marked it down as a warranty call so it didn't cost us anything. Very impressed. Darren

110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak

"You came in that thing? You're braver than I thought!" - Princess Leia

9th Nov 2017 7:56pm

LR90XS2011

Member Since: 05 Apr 2011
Location: bickenhill
Posts: 3645

2011 Defender 90 Puma 2.4 XS CSW Galway Green

British Gas Boiler repair service and repair contract , attended at the time quoted to a boiler fault, fixed it extremely pleasant and well mannered, explained what was replaced (and showed me) and when I checked the prices on the internet found that it would take british gas 4yrs to recoup the part costs alone.

I have however had pretty crap service off a string of builders and trades during the refurb of my knackered house DEFENDER 90 TDCI XS,

I hope everyone is well and your land rovers make you happy

9th Nov 2017 9:48pm

LiftedDisco

Member Since: 17 Aug 2014
Location: Towcester
Posts: 354

Richer Sounds... we had a soundbar which was wrong - it obscured the bottom edge of the tv so we took it back and changed for a sound box at no extra cost

This the went wrong towards very end of the warranty period and they changed it for a newer model with no issues.

We’ve had all sorts of stuff and they are always helpful 👍

9th Nov 2017 10:58pm

proloForêt

Member Since: 16 Mar 2017
Location: Montereau
Posts: 248

2008 Defender 90 Puma 2.4 XS CSW Java Black

You have in the UK a merchant called Axminster Tools.
They have good range with very not expensive postage to France sometimes arriving next day. Much better than French equivalent.
When one piece was missing in a packet I called to them and they had a person who speak French talk with me. One day after I receive the piece without question.
Always very good advise to.

10th Nov 2017 9:24am

diesel_jim

Member Since: 13 Oct 2008
Location: hiding
Posts: 6102

Triton showers.... my electric one packed up (still under warranty, they have 2 year cover!)

I whipped the lid off and metered out the thermostat and diagnosed that as the culprit. Engineer came and agreed, changed it, and checked everything else out too. top chap.

Also SKY, out LNB packed up (eventhough it was a new one I'd fitted about 2 months back, left over from a job I was on). Two engineers came out (although I knew them from a pub install some years back), great blokes, sorted it AOK.

10th Nov 2017 9:29am

AMBxx

Member Since: 24 Jul 2016
Location: York
Posts: 1034

2015 Defender 110 Puma 2.2 XS CSW Orkney Grey

Dare I say - Amazon.
I had a Windows phone - Lumia 950XL. After 11 months the GPS packed up. Still in warranty, Amazon first suggested I approach Microsoft. From the support site, it just said that the only support was via the forums. No option to return for repair or anything.
Told Amazon the problem, instant refund of original purchase price.

Had similar experiences with electrical goods too.

10th Nov 2017 11:05am

Zed

Member Since: 07 Oct 2017
Location: In the woods
Posts: 3324

2010 Defender 110 Puma 2.4 XS CSW Santorini Black

Fjallraven. They managed to source me an item that was long sold out and sent it over from Sweden. They also send patches of material FOC so I can repair tears caused by blackthorn, barb, silky etc

12th Nov 2017 11:11am

Lightningtweeds

Member Since: 16 May 2017
Location: Fintry
Posts: 461

2008 Defender 90 Puma 2.4 CSW Stornoway Grey

Swarovski Optik. The company all other strive to equal but seldom do.

12th Nov 2017 12:08pm

Laurie

Member Since: 22 Feb 2008
Location: Sussex, England
Posts: 2897

2005 Defender 90 Td5 XS CSW Bonatti Grey

Bob Pilbeam's Range Rover Service Centre at Hailsham, East Sussex. They've done all my Land Rover repairs and servicing for over thirty years. I've never had a problem with the quality of their work or their prices.

12th Nov 2017 12:16pm

X4SKP

Member Since: 29 Nov 2013
Location: Berkshire
Posts: 2295

2010 Defender 90 Puma 2.4 SW Stornoway Grey

'Rules' that generally prove to be true...

You only know through first hand experience.
You only really know when things don't go as planned.
Larger the Company, poorer the Service.
Larger the Sales Team, lower the Trust.
Larger the Customer Services Team, poorer the Product or Service.
Only true Competition encourages Value and to be Great in all aspects.
Everything a Company does is a direct result of either good or bad Management.
Owners name over the door, probably a good Company.

Advice to cope with poor Service...
1. If your not involved yet ...walk away

2. If you are involved... 'can I initiate a customer complaint'

this (hopefully) takes you down a route to a faster fix.

We can all now share a good experience, and broadcast a bad one.

Good Luck SKIP
https://www.defender2.net/forum/topic83242.html

12th Nov 2017 12:47pm

apt100

Member Since: 05 Mar 2015
Location: Derbyshire
Posts: 1547

2016 Defender 90 Puma 2.2 XS CSW Aintree Green

AMBxx wrote:
Dare I say - Amazon.....

Agreed. They generally refund/exchange with no fuss.

12th Nov 2017 1:14pm

Slideywindows

Member Since: 09 Sep 2016
Location: North Essex
Posts: 1286

Just like the OP, not happy with Smeg dishwasher.

Won't buy again.

12th Nov 2017 8:19pm

Bluest

Member Since: 23 Apr 2016
Location: Lancashire
Posts: 4218

2007 Defender 110 Puma 2.4 XS CSW Java Black

proloForêt wrote:
You have in the UK a merchant called Axminster Tools.
They have good range with very not expensive postage to France sometimes arriving next day. Much better than French equivalent.
When one piece was missing in a packet I called to them and they had a person who speak French talk with me. One day after I receive the piece without question.
Always very good advise to.

I have had good service off Axminster too. I bought a grinder that failed. They very quickly dispatched a new one too me with no fuss and arrranged a courier to collect the broken one. 2007 110 TDCi Station Wagon XS

12th Nov 2017 8:33pm

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