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AlanH



Member Since: 15 Mar 2010
Location: WA
Posts: 242

Australia 
Puma reliability?
Recently while out on a weekend camp with the Land Rover Owners Club WA, which although no longer owning a LR vehicle, I'm still a member of the club.
In the group were 2 people who've not had a particularly happy time with their Pumas.
One didn't get 200klms after picking his new vehicle up from the stealers before it expired. That was his first unhappy moment, then when on a long trip in the North of WA all the dash lights came on.
LRA were informed and they wanted to send assistance from Darwin (about 2000 kay away as no nearer assistance was available) but in the end told the owner to make his way slowly to Kununurra a couple of hundred kays away where a mechanic may be able to help.
This he did and after 3 days with the mechanic in touch with both the UK and the main WA stealer they narrowed it down to a blown fuse. Fuse changed he was away with no further problems.
Second owner has just had a new engine after 85K and according to an ex longtime 300Tdi Defender owner this is a common occurence.
In fact he is now a rabid belittler of LRs products but instead of taking his word for it, I thought you lot would know if there's any grain of truth in the matter.
I'm interested as I want a new vehicle towards the end of the year and the Cook and I still love Defenders but are really worried about reliability in a country where the stealer and help can be thousands of kays away as no small workshop is going to buy the software to service a vehicle which they only see occasionally.
Thanks for your assistance.
Alan.

PS. Both the above owners still love their Defenders! Shocked
Post #64487 21st Mar 2011 8:10am
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Tim_NZ



Member Since: 05 May 2008
Location: Australia
Posts: 177

Australia 
Hi Alan, I've had 2 Puma's my 08' 110 is best not discussed, but my '10 110 has been faultless.

Cheers,

Tim
Post #64491 21st Mar 2011 8:42am
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AlanH



Member Since: 15 Mar 2010
Location: WA
Posts: 242

Australia 
Hi Tim, I wondered where you'd gone as I've seen nothing from you for ages. Must be because you've now got a reliable Defender and have no reason to post.
I've got a mate whose approx 08 has been the same and the service from the stealer has been excellent!!!!
But is yours and his uncharacteristic of the beasts?
Alan.
Post #64496 21st Mar 2011 9:13am
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leeds



Member Since: 28 Dec 2009
Location: West Yorkshire
Posts: 8581

United Kingdom 
Bought our 110 USW Puma in Sept 09.

Currently has 18,000 miles (ca 28,000km) on clock. Apart from some initial build qualities, door/floor panel alignment, leaky windscreen etc It has been perfectly reliable, Have taken it into Scandinavia, tows a 2.6 tonne trailer fine. Overall happy with it.

Yes I do not expect or accept problems with alignment of panels etc because it is a Land Rover. That is a totally unacceptable argument as far as I am concerned. Land Rover wants to sort out build quality control issue in my opinion.
Dealer did sort out the problems however.

HTH


Brendan
Post #64499 21st Mar 2011 9:51am
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AlanH



Member Since: 15 Mar 2010
Location: WA
Posts: 242

Australia 
I'm glad to hear that your Defender is also one of the reliable ones out there Brendan. But it doesn't answer my question as to how many Pumas have suffered from engine failure requiring a replacement.
Does anybody know?
I'd not heard of it before on this forum or any other but certainly had about all the other probs of which panel alignment is just one of ongoing faults with Defenders.
Thanks for your replies so far anyway as it gives me some confidence, apart from the disgusting lack of back-up in Oz of LR products outside of the main metro areas.
AlanH.
Post #64507 21st Mar 2011 10:38am
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BigMike



Member Since: 13 Jul 2010
Location: Lancashire
Posts: 2253

United Kingdom 
Alan, no one can answer your question about "how many pumas..engine replacement", its just not available as a statistic. I m sure you could go on any vehicle forum and find people moaning about all sorts of issues, these kinds of problems are not peculiar to landrover.

What I do find irritating are issues of body panels and capping etc. there really is no excuse for that and those problems are quite common. Since I got my new one (june 10) the rear door has had to be realigned twice, the rear side windows (station wagon) have been replaced due to leaks (which one dealer said "this isnt a problem, its a hand made vehicle" !), the offside body capping replaced due to abysmal welding at the factory, the rear mud flap brackets replaced due to rust, ditto the headlamps. Also two locking wheel nuts as they seem to be made of plasticine (and no, no air gun was used on them).

I have a current issue which I think is steering related (I drive offroad quite a bit) but have had no mechanical problems at all. I've now done 20,000 miles which includes normal road plus probably 6,000 miles of offroad which is green lanes, desert etc. I do put it on a ramp to check it after every offroad excursion no matter what. Oil is changed every 5000 miles and filters I did last week. Also did them at 10,000. I check the torque on the main bolts and suspension and generally have a really good look to see if all is ok. I really do think that with any vehicle which is spending time offroad that you have to keep right on top of it in terms of maintenance and deal with any issue right away. Too many people I know with defenders just drive and drive and drive them, have them serviced at the right interval then get a shock when they need a load of things doing.

Also, in your initial post, the dash light problem - did that really need a mechanic to drive 2000 k's to look at it? I wouldnt say thats worthy of being a reason not to have a defender. The fuse box is easily checked. If you take spares of fuses, filters, lubricants, belt, diagnostic tool of some kind (mine cost 20 quid, software app called "torque" for android, i can see faults and clear them) and a decent tool set then you can pretty much solve most things which will occur day to day unless you really break something.
Post #64509 21st Mar 2011 10:53am
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pannawonica



Member Since: 21 Nov 2010
Location: Clackline Western Australia
Posts: 568

Australia 
[img]http://www.defender2.co.uk/gallery/albums/userpics/11373/DSCF1177.JPG[/img]

AlanH to be honest all vehicle can have problems, however you got to remember that Defenders are largely hand made.
Whilst I am not any kind of expert I do know that if Euro White vanman can,t kill apuma it is not for the want of trying!
I have said before on this forum that I drive different Tojos at work, but put my own hard earned into a Puma.
Compared with a robot fabricated accuracy panel fit and finish, things can look a bit rough. This did not deter me
one bit, yes I did get wet feet from gentle fording and yes all the water drained any immediatley. Laughing Laughing Laughing
So far its been faultless. Thumbs Up
Post #64512 21st Mar 2011 11:00am
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pannawonica



Member Since: 21 Nov 2010
Location: Clackline Western Australia
Posts: 568

Australia 

Click image to enlarge
Post #64513 21st Mar 2011 11:03am
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jerseyman



Member Since: 21 Jul 2009
Location: Jersey
Posts: 279

Out of curiosity.The TDCi has been used in countless thousands of Transits, i am not aware that it has a reputation for unreliability.

Is there anything about the installation in a Puma that would reduce it's reliability?

Brian
Post #64528 21st Mar 2011 1:22pm
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MK



Member Since: 28 Aug 2008
Location: Santiago
Posts: 2414

Chile 2007 Defender 110 Puma 2.4 SW Chawton White
The only cases I know regarding engine replacement were due to damaged oil pan (maybe less than 10), the chap who got the broken oil filter bowl and some engines with faulty oil jet coolers. Puma 110" SW

.............................................................
Earth first. Other planets later
Post #64536 21st Mar 2011 2:13pm
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spudfan



Member Since: 10 Sep 2007
Location: Co Donegal
Posts: 4655

Ireland 
Coming up to three years now on an 08 Puma and the warranty will expire in a few months. I am not worried. So far it has been a tremendous vehicle with some small things done under warranty,including getting the clutch replaced. Regarding the engine it is a good unit, (the wife drives ours it is so enough said!) and the whole vehicle is a joy to drive. Remember the 19J turbo diesel? That was supposed to be ready to self distruct according to people in the know. I bought one and drove it from 1990 to 1996 and never had a bother with it and as far as I know it is still going strong.
Regarding warning lights on the Puma. Modern vehicles have to comply with a myriad of useless regulations and have sensors fitted all over the place to monitor how various bits and pieces are performing. Sometimes a sensor will malfunction giving rise to a warning light. We had a warning light on but it was a faulty sensor which was replaced.This does not make a Puma any less reliable than any thing else, it is just that it is fitted with more monitoring sensors than other Defenders. If the Tdi had had all these sensors you would have had the same issues but because the tdi did not have this monitoring stuff the faults never arose.
Vacuum pumps have been known to leak and spew all over the engine bay. It is easily changed if it does happen. Mine has been fine but if it goes outside of warranty I will get it changed.
I agree that in an ideal world panels should align perfectly but this is not an ideal world so we put up with a little imperfection here and there.
There is a three year warranty which is great but unfortunately it is only as good as your dealer. I know in your part of the world they can be few and very,very far between. With emission laws and safety regulations only going to get tougher it is no good waiting for the Defender replacement-if it even arrives. Electronics will play an even bigger role in it.
If you are still not convinced get your self a Tdi built on a new chassis by an independent. You will not get a three warranty, you are depending on them to do a good job and it will probably cost near enough the cost of a new Puma. Me I would by another one tomorrow - if the road tax had not gone up to €2200 per year as it is now based on emissions.SoI treasure the Puma I have and love every minute in it. Have had a tdi since 1996 and a turbo diesel 90 from 1990 to 1996 so I have experience of past 90/110's and I rate the Puma very highly. Your decision, but my take on it would be to buy one while you still can. Heaven knows what the rules and regulations boys have up their sleeves. 1982 88" 2.25 diesel
1992 110 200tdi csw -Zikali
2008 110 2.4 tdci csw-Zulu
2011 110 2.4 tdci csw-Masai
Post #64538 21st Mar 2011 2:24pm
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MK



Member Since: 28 Aug 2008
Location: Santiago
Posts: 2414

Chile 2007 Defender 110 Puma 2.4 SW Chawton White
I would say there is not a component it would leave you in the middle of nowhere. Clutch, any 1" diametre inner spline friction plate would do the job (ford explorer, mazda 2900, etc); vaccum pump, you can still drive it watching the engine oil level. Brakes: same as all. Fuel lift pump: you better have one. As well a Nanocom to deal with ghosts. Puma 110" SW

.............................................................
Earth first. Other planets later
Post #64553 21st Mar 2011 3:26pm
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AlanH



Member Since: 15 Mar 2010
Location: WA
Posts: 242

Australia 
Hi BigMike.
LRA wanted to get the vehicle trucked to Dawin NT as that was closer than Perth and there was no one closer who could diagnose the problem as a fuse only.
The first advice to the owner was I believe, not to drive it at all but that was modified to drive it slowly a couple of hundred kays to Kununurra where a mechanic would look at it.
I suspect he (the mechanic) used to be part of the LR country dealership or agency before they in their wisdom (!!!) dismantled it a few years ago leaving virtually no coverage at all outside of metro areas.
The mechanic had no way of diagnosing the problem as he had nothing with which to test it hence the phone calls to the dealers over 2000 kay away and the UK.
The Cook and I suffered a breakdown in Newman WA in our nearly 4 year old Td5 Defender and had to wait nearly 3 weeks to get it returned to Perth as again, there was no one who would or could diagnose the problem. It turned out to be the throttle potentiometer.
On top of possible vehicle problems is the attitude of the vehicle carriers who refuse to have any non standard stuff inside while they're being transported due to claims of theft being made against drivers. Whether the claims were true or false, who knows?
This is the parlous state of affairs existing in all states in Australia and it's made us very wary of buying another Defender and certainly wouldn't consider any of their other products as they are even more computer controlled and impossible to diagnose without specialist equipment.
I asked about the engine probs because the other club member (another ex Defender owner) was adamant that it was a very common thing and I thought if anyone would know it would be this forum.
Anyway it's good to hear of owners without serious trouble apart from badly fitted panels (couldn't careless attitude from the workforce perhaps?) and I thank all those who replied.
At this stage my real problem would be trying to persuade the Cook to try another Defender as after the trauma with the Td5 she's dead against buying another yet while still loving them!!! Make sense of that if you can.

Yes other vehicles certainly breakdown, or as is the case with my sons V8 LC200, drink oil by the gallon, but there is a much better chance of getting some assistance from them (Toyota at least) in WA for example, as they have some 39 dealerships statewide as opposed to LRs 3, 2 of which are in the metro area of Perth.
Happy motoring.
AlanH.
Post #64664 22nd Mar 2011 1:16am
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wurzell



Member Since: 29 Jan 2011
Location: oxfordshire
Posts: 141

United Kingdom 
hi Very Happy my mate has a 110 crew cab which is a august 2010 and has around 4k on the clock he went to the indoor 4x4 show at birmingham at the weekend and on the way home stopped at services on the m40 when he got back to the land rover it had disposed of rather a lot of oil Evil or Very Mad i will post on here when the stealer tells him exactly what has happened in detail cheers paul
Post #64683 22nd Mar 2011 8:49am
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harto



Member Since: 04 Apr 2011
Location: Cloch Liath
Posts: 6

Ireland 
AlanH wrote:
I'm glad to hear that your Defender is also one of the reliable ones out there Brendan. But it doesn't answer my question as to how many Pumas have suffered from engine failure requiring a replacement.
Does anybody know?
I'd not heard of it before on this forum or any other but certainly had about all the other probs of which panel alignment is just one of ongoing faults with Defenders.
Thanks for your replies so far anyway as it gives me some confidence, apart from the disgusting lack of back-up in Oz of LR products outside of the main metro areas.
AlanH.


Below is a post I made on another thread - this was a failure - I m very interested to know if anyone has had this problem - apparently this was noted in some sort of dealer communication - which came to light after I made it clear that there was definitely a problem
The 64 dollar Q Is HOW can LR get away with this without making it a recall - Or how would it all have stood had this happened in July when the warranty was out .......... I can't see them standing over this if it happened then .... As it took them 9 months to say they were going to repaint the underside.


Again I really like the yoke - I would really like to get a camper slide on unit for it and keep the thing for years and years - but seeing as the git is causing so much angst - it's unlikely I ll have the budget or the patience -



mick wrote:
Welcome to the site mine is the same but it's been a rough winter you have 6 year body work warranty so would not worry.




Not here in ireland - the Free State - at least I dont think so - please feel free to correct me

As for not worrying - well I m a bit peeved that a LR that was a year old at the time I noticed the rust - well has rust I guess
Every nut and bold on the underside is corroding - and all of that even IF it was under warranty is a bad omen

I should also point out that this vehicle has eh - quite a few things go seriously wrong with it and has been recovered 3 or 4 times at this stage .

Id make a list but I have nt the time just now - I will as EVERYONE should know about these things.

EG Engine develops a rattle - tiny but I can hear it - can I make it happen at the dealers - Eh NO
But I insist and they come backl to me and say - Ah Yes I have to replace the engine - its on an internal memo - I say " My Goodness " and word s to that effect .

I am shocked that I had to really push this and that this wasnt done as part of a recall -
So One new PUMA engine after 70 K Kilometers

Yes it seems theres a little valve thing that lets out oil into the sump area and keeps the big ends happy - well it was working on mine when it felt like it ....Motor ran rough at times - new one is much better - thers more
I ll keep it for another day

NB - LRs since 1993 - LR Disco 200 - then a 300 - then a P38 then current RR and currently 130 and 06 Disco

Had a few problems over the years but always sorted - then I get the defender which has more probs them then all put together
And the new LR importers - well they ve been giving me the run around since my first problem - in 2008 - the year I bought the Bas****d.

I have been buying from the same dealers since 1982 - and they have always done their best - I have no truck with them at all.

Maybe a thread for Puma only problems .Maybe there d be only me on it ranting
_________________
harto
You can only regret the things you have NOT done - not the things you have harto
You can only regret the things you have NOT done - not the things you have
Post #66325 5th Apr 2011 9:15pm
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