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Albion



Member Since: 08 Dec 2014
Location: Oxfordshire
Posts: 141

United Kingdom 2010 Defender 90 Puma 2.4 XS CSW Stornoway Grey
Insurance...difficult to get?
evening all

so, my current policy with Admiral is due, so thought I would do a bit of shopping around and made a call to AA...something of a mistake as it turned out.

I have a 2011 90 CSW but the AA car insurance people said they were unable to give me a quote, as the registration details indicated it was a van. Consequently they passed me over to their van insurance people, who at first couldn't find details for the truck and after asking if my Defender had windows in the rear, said that their system didn't have it registered as a van, and as the car insurance division did have it registered as a van, my Defender was therefore unable to be insured by either division, and they advised finding another insurer.

What am I missing...this is the AA for crying out loud?
Post #634190 28th Jun 2017 5:47pm
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scotty38



Member Since: 21 May 2011
Location: Lincolnshire
Posts: 571

England 2012 Defender 110 Puma 2.2 USW Aintree Green
It may be the AA but frankly the issue is you're speaking with idiots and sorry for being rude.

You just need to find a more savvy set of folk to speak with. I'm with the NFU and I just speak to real folk in my local office, not a massive call centre full of people that don't have any real in depth knowledge of what they're selling.

Not saying the NFU will work for you but it does for me. There are plenty of other companies that are a bit more switched on to our vehicles.

Have you looked in the insurance section for any recommendations?
Post #634193 28th Jun 2017 5:58pm
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zsd-puma



Member Since: 09 Aug 2016
Location: Kent
Posts: 2720

United Kingdom 2010 Defender 110 Puma 2.4 USW Santorini Black
Some of the really big companies and comparison site don't like them as they don't quite fit into their little boxes. Try a few of the specialist brokers like Adrian Flux or Autonet.

By it being registered as a van you save about £250 a year in car tax. Wink
Post #634197 28th Jun 2017 6:08pm
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Rashers



Member Since: 21 Jun 2015
Location: Norfolk
Posts: 3511

United Kingdom 2014 Defender 110 Puma 2.2 USW Corris Grey
I feel your pain. Over half an hour on the phone to direct line to be told that a 110 Utility was a commercial motor so would need to be dealt with by their commercial team. Then another half an hour to be told that the Direct Line's commercial team didn't have a 110 Utility on their computer so wouldn't even give me a quote. "But your domestic car people knew what I was driving??" Computer said no.

An hour of my life that I will never get back.

I believe that most of the main insurers use the same database of vehicles. A-Plan had the same issue, but instead of hitting a wall, they checked and said that it would be insured as a Station Wagon (5 seats rather than 7).

I didn't know about the def2 A-Plan discount when I first insured so went to their Ipswich Office (the most local to me). They really worked the back sides off to sort out my insurance quote (it was complicated by many things including the above)
Post #634200 28th Jun 2017 6:14pm
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rockster57



Member Since: 15 Nov 2014
Location: West Yorkshire
Posts: 937

United Kingdom 2011 Defender 110 Puma 2.4 CSW Zermatt Silver
I've heard many a good account of A Plan on here so a month ago I gave them a try as my renewal date was nearing.

No claims, accidents nor convictions. Advanced driver, IAM First, RoSPA Gold, instruct for both organisations. Standard 90HT with no mods other than the factory A Bar and twin factory spots. Lots of expensive security measures.

Guess how much they wanted?

Actually, they didn't want anything. "Sorry Sir, we are unable to quote". Sad


Last edited by rockster57 on 28th Jun 2017 8:26pm. Edited 1 time in total
Post #634244 28th Jun 2017 8:04pm
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Rashers



Member Since: 21 Jun 2015
Location: Norfolk
Posts: 3511

United Kingdom 2014 Defender 110 Puma 2.2 USW Corris Grey
rockster57, did you ask them why?

I am wondering whether Defenders are becoming too much of a liability to some insurance companies (depending on the location). Postcode lottery perhaps?

Just my hunch. Not sure whether this code or would ever be admitted.

I would insure you rockster57. Could IAM and RoSPA thing work against you - as soon as you say 'instruct', I wonder if you are being classed as a driving instructor'? Stranger things have happened.
Post #634255 28th Jun 2017 8:26pm
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rockster57



Member Since: 15 Nov 2014
Location: West Yorkshire
Posts: 937

United Kingdom 2011 Defender 110 Puma 2.4 CSW Zermatt Silver
It's difficult getting the know the "whys" from insurance company computers. I hope it's not the driving instructor aspect as I had disclosed my actual occupation. The instructing (actually observing/mentoring in IAM/RoSPA parlance) is non-occupational voluntary work. Personally I suspect their disinterest might be down to my BD postcode?
Post #634260 28th Jun 2017 8:35pm
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rockster57



Member Since: 15 Nov 2014
Location: West Yorkshire
Posts: 937

United Kingdom 2011 Defender 110 Puma 2.4 CSW Zermatt Silver
This reminds me of an episode back in the mid 80's when I owned a Sierra XR4x4. Churchill were my insurers. When I tried to renew with them they apologised and told me they no longer insured that particular vehicle as they were the cause of a disproportionate amount of claims. A couple of weeks later (after I'd found cover elsewhere, I received a letter from Churchill telling me they were disappointed I hadn't renewed with them and how they hoped they could be of service in the future!
Post #634265 28th Jun 2017 8:43pm
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rockster57



Member Since: 15 Nov 2014
Location: West Yorkshire
Posts: 937

United Kingdom 2011 Defender 110 Puma 2.4 CSW Zermatt Silver
Insurance companies! Grrrrrrr! But so glad I've got that Churchill thing out in the open. I can finally get on with my life now! Rolling with laughter
Post #634268 28th Jun 2017 8:46pm
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Rashers



Member Since: 21 Jun 2015
Location: Norfolk
Posts: 3511

United Kingdom 2014 Defender 110 Puma 2.2 USW Corris Grey
Postcode Lottery Rolling Eyes
Post #634270 28th Jun 2017 8:55pm
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Riverboy



Member Since: 16 May 2016
Location: French sector, Earth
Posts: 1288

2014 Defender 90 Puma 2.2 SW Corris Grey
My French insurance guy couldn't quite understand what mine was and jumped on the word Jaguar Rolling Eyes it took a fair while to convince him I wasn't trying to insure a sports car. Laughing
Post #634280 28th Jun 2017 9:37pm
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macfrank



Member Since: 05 Nov 2015
Location: somewhere in the north
Posts: 1081

Germany 2015 Defender 110 Puma 2.2 SW Keswick Green
Same sillyness over here. The MY 2015 is registered as a truck (in order to get Euro 5 emission classification).
Insurances use this to charge a truck rate, which is much higher than for passenger cars.
Tax, however, is charged for a passenger car, which is much higher than for a truck.
Evil or Very Mad
Mine is now registered as a camper van, being cheaper in both insurance and tax Twisted Evil
Post #634357 29th Jun 2017 11:18am
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