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Sphere



Member Since: 26 Apr 2013
Location: Midlands
Posts: 725

United Kingdom 2015 Defender 110 Puma 2.2 USW Keswick Green
With a son and one on the way - tractor Whistle
Post #598709 2nd Feb 2017 8:56pm
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mse



Member Since: 06 Apr 2008
Location: UK
Posts: 5035

United Kingdom 2016 Defender 110 Puma 2.2 XS CSW Scotia Grey
Remember they make more money from the finance, than the sale - thousands

Unfortunately the way to get good service really, is to buy from them and often and develop the relationship, despite a small blip this year i get great service (and im still getting ok service). but its because im on the list for my sales lady Mike
Post #598736 2nd Feb 2017 10:05pm
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JJ



Member Since: 18 May 2009
Location: Winchester
Posts: 932

United Kingdom 1987 Defender 110 V8 Petrol CSW Corris Grey
Hyundai are one of the 1st big manufacturers to offer a complete web purchase for a new car. Choose the model, spec it select finance or pay in full and it can be delivered to your local dealer or direct to your door.
One of the selling angles that they are taking is "no haggling" .

Due to the archaic and complicated structure of car selling in the UK they have to pay some of the money to the dealer in your postcode area as a support mechanism for the dealer network so prices will be largely the same whether on-line or in the dealer.

It does mean there is very little incentive for dealers to work hard for your sale which is probably an unintended consequence. HR064 Hampshire and Berkshire 4x4 Response
Post #598744 2nd Feb 2017 10:39pm
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Cupboard



Member Since: 21 Mar 2014
Location: Suffolk
Posts: 2971

United Kingdom 2011 Defender 110 Puma 2.4 HT Corris Grey
We bought a Nissan at my old job and the sales at the first dealership were completely useless. They didn't even have to do very much - didn't need a test drive or anything just wanted to buy the car. They repeatedly refused to sell it to us so we went to a different deal who actually did manage to sell us the car. Unfortunately, when it came round to the first service the selling dealer had closed and we had to go do the useless one.

My dad is currently in the process of buying a Hyundai (he's currently waiting for them to build it, deposit is all paid etc) and has got on very well. Weirdly if you work in local government you get a 19% discount so he's actually paying for a friend to officially buy it, and then buying it from the friend. The dealer has been very helful, has let them have multiple test drives (one so my mum could check if travelling in the back made her ill and another to see what happens if you drive it across a field) and hasn't complained too much about the massive discount and dad not wanting finance. The only thing is the dealer did look at him funny when he said he wanted it in red with beige upholstery - apparently the resale value of that combination isn't particularly high and they would have to order it in specially so there'd be a delay.

When my old boss bought a Tesla a year ago they were really good with the whole process, despite the fact he was buying a second hand one. Key thing there is that they're not dealers - they're actually owned by Tesla.
Post #599500 6th Feb 2017 9:32am
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AMBxx



Member Since: 24 Jul 2016
Location: York
Posts: 1031

United Kingdom 2015 Defender 110 Puma 2.2 XS CSW Orkney Grey
JJ wrote:
Hyundai are one of the 1st big manufacturers to offer a complete web purchase for a new car.


Do you know if this is covered by the distance selling directive? Return within 14 days for full refund?
Post #599503 6th Feb 2017 9:50am
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JJ



Member Since: 18 May 2009
Location: Winchester
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United Kingdom 1987 Defender 110 V8 Petrol CSW Corris Grey
Good question ? HR064 Hampshire and Berkshire 4x4 Response
Post #599510 6th Feb 2017 10:33am
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