 | Home > Off Topic > Why is buying a new car such hard work |
 
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| Oakseywick Member Since: 20 Dec 2014 Location: Cirencester Posts: 1000   
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I feel your pain, just wasted a good chunk of my afternoon at a Mazda dealers as I am looking a leasing a new car for work in the end they refused to give me a exact price for the car I wanted just saying it was in the ball park of the figure I said I wanted to spend. So frustrating when all I wanted was a monthly lease cost on a couple of different specs of the same model to take home and work out my budget and which one to choose to order! They wouldn't even tell me the cost of a maintence package?
End up having a argument about how they do business and walked out won't be using them again. You would think they were not there to sell cars  |
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1st Feb 2017 8:49pm |
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| Orangesofa Member Since: 10 Oct 2014 Location: Somerset Posts: 214 
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The blasé attitude absolutely crucifies me when buys cars as to them it is a few hundred quid in commission probably a lot less for the suited muppet doing the deal but to me it is tens of thousand of hard-earned. I want to be treated like this is something major, a significant event but to them it is merely a small transaction.
i don't hesitate to tell them where to get off and have more than once walked out mid negotiation when I feel they are yanking my chain! Phil |
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1st Feb 2017 9:09pm |
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| Stacey007 Member Since: 25 Sep 2015 Location: Cheshire Posts: 3750
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My dad recently had the same issues,
He was looking at a new Range Rover, not that it should matter what car your looking at the service we should expect should be at a acceptable level. Typically my dad knew more about the car spec than the sales people, It also took him a few different dealers to actually be given a brochure !! they just don't have any... They just tell you what they want you to hear. |
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1st Feb 2017 9:30pm |
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| Sphere Member Since: 26 Apr 2013 Location: Midlands Posts: 725 
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One issue I seam to have is as soon as I say I don't want finance they loose interest. Jaguar didn't even call me back with the availability on the car.
I guess most sales people may sell jag one week and Nissan the next so don't really know or care about the car and just want the sale |
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1st Feb 2017 10:11pm |
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| JJ Member Since: 18 May 2009 Location: Winchester Posts: 932 
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Orange Sofa has hit the nail on the head. It is only a small transaction to the dealer and the profit is in the finance , gap insurance, protective coatings etc. If you don't want any of that you are not a great asset to the dealer.
Fancy just wanting to buy a car with money , how quaint  HR064 Hampshire and Berkshire 4x4 Response |
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1st Feb 2017 10:18pm |
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| pjb Member Since: 08 Apr 2009 Location: Sunny Oxford Posts: 1244 |
Well if you want a new Mini PM me.
I will give your my daughter's details she would love to sell you a mini  and give you the best deal she can.
You are right the business & sales people make more on the products than they sell with the car than they make on the car but think it has been that way for a long time, the internet is your friend you can find the best price using the likes of carwow etc without leaving home, but nothing is like a dealer deal having driven the car you are interested in & haggling for an hour to get down to the maximum you want to pay that you said 30 minutes earlier  2020 P300 HSE |
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2nd Feb 2017 10:13am |
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| JOW240725 Member Since: 04 May 2015 Location: Suffolk Posts: 7905 
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As someone who has never, but always dreamed of buying a brand new car, this is really disappointing (but not unexpected)!
However the whole buying and selling a car process is one of the reason we bought a Defender as a keeper James
MY2012 110 2.2TDCi XS SW Orkney Grey - http://www.defender2.net/forum/topic43410.html MY1990 110 200TDi SW beautifully faded Portofino Red - https://www.defender2.net/forum/post743641.html#743641 MY1984 90 V8 Slate Grey - https://www.defender2.net/forum/post744557.html#744557 Instagram @suffolk_rovers |
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2nd Feb 2017 10:23am |
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| bpman Member Since: 21 May 2008 Location: Oslo Posts: 8069 
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I recently bought a new 125d from Westerly BMW in Barnstable, could not have been easier, great personal service, did exactly what they said they would do, called in, collected car .. no drama
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2nd Feb 2017 11:43am |
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| X4SKP Member Since: 29 Nov 2013 Location: Berkshire Posts: 2295 
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I have only bought 3 new cars and each time it's been the same story...
No Finance = less enthusiasm No Extended Warranty = less enthusiasm No Extras = less enthusiasm No Service Package = less enthusiasm One trick...if possible, find out the 'Sales Day Deadline' for the dealer (it was the 3rd Friday each month for my local JLR Dealer) start negotiations to an offer around mid month...'final offer' the day or so before their Sales Target Day... then go away if they are hesitant, leaving your number. The dealer will make a lot more on Servicing the vehicle than any Sale so they should try to keep you on side. Sales and Servicing are often 'separate' so there may be No incentive between Departments The last time I went into a showroom (AUDI) I was asked to 'make an appointment' to see a Sales Person and come back...  SKIP
https://www.defender2.net/forum/topic83242.html |
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2nd Feb 2017 12:43pm |
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| AMBxx Member Since: 24 Jul 2016 Location: York Posts: 1031
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Go in about a week before month end. If they're close to target, they'll be willing to do a very fast deal as they need to hit target to get their rebate.
We bough a BMW X1 from new and it look less than a week from original visit to picking up the car. OK, the car was already in the country, but the spec was right for us. Plus it was £2k below the price What Car claim to be the best you get. |
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2nd Feb 2017 1:56pm |
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| Birdy Member Since: 07 Oct 2011 Location: Côte d'Azur Posts: 865  
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The procedure with all the new cars I've bought has been to sit down with the brochure and options price list, establish exactly the spec I wanted, then approach all the main dealers in the area to get the best price. Even with my current Defender, the Ipswich dealer's best price was a hundred less than the deal I'd haggled with the Norwich one; I told the salesman in the Norwich dealer that they were closer, they'd be doing the servicing, and if he'd price match I'd place a deposit there and then. Touch of "Dutch Auction", but of course he agreed. It worked out about 9% off list.
When I told the Up! salesman that a spare wheel was a deal-breaker (at that time, base models came with a spray, pretty useless if you get a nail through a side wall) and left the showroom, he caught up with me in the car park and said they'd throw one in FOC. On only two occasions have I paid the "sticker" price, once for an end-of-line Fabia that the factory were promoting (£12,500 reduced to £9,000), and a base model Picanto that I bought using the scrappage scheme so it came down to less than five grand. The salesman said EVERYONE wants one, I can sell as many as I can lay my hands on... Yes, I know many car salesman act as if they're doing you a favour taking your money, but so many of their punters enter the showroom with their tongues hanging out, clamouring to have the car they've been dreaming about, literally smelling of desperation. Who can blame them? Then again, what do I know? I'm the guy who went to the Motor Show to buy a Hummer, the salesman annoyed me, I came home having placed an order to have a Morgan built... But even then, when I later joined the Morgan Sports Car Club and told other owners that I'd got loads of extras thrown in (tonneau cover, sidescreen bags etc.) AND five grand off, they were shocked. Evidently, "one doesn't do that". Peter |
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2nd Feb 2017 5:03pm |
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| stigomery Member Since: 10 May 2016 Location: Cambridge Posts: 277 
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The thing that always irks me when buying (second hand) is I always ask if it has had any obvious accidents, save me driving half way across the country for something I'm not happy with at first glance...
I'd say without fail the answer is "Nope, not at all"... I would also say that 80% of the time there is obvious damage! Once I went to look at a 4 year old Passat, "no sir, never been in any type of accident, I can guarantee that". I turned up, popped the bonnet and 50% of the engine bay had chalked up breakers yard component part listings written on and there was overspray on light housings etc. Drives me insane, wastes my time and money and their time too! |
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2nd Feb 2017 8:03pm |
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| Sphere Member Since: 26 Apr 2013 Location: Midlands Posts: 725
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it appears to be a nationwide issue. Was thinking it was just local. I have purchased two or three seat s now as found a good garage (Raymond's in South Wales) who treat you like a person. My local dealer wasted two and half hours of mine and there time when I wanted to look at the new ateca, never got to drive it. Popped into Raymond's the next weekend had a 10 minute chat and in for a test drive didn't like it much so left after 20 munites booking my current car in for a service. No hassle no wasted time and still tempted with another Seat just because I like the dealer.
I think sites like Carwow may have done it for the showroom and see the reason for using them, but still want to buy a car to drive rather than buying the brochure pictures and a never ending list of options that never get used - think that's why I love the defender. |
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2nd Feb 2017 8:28pm |
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| sako243 Member Since: 08 Jul 2014 Location: Wales Posts: 1218  
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And compare this to just after I was born when Mum and Dad went to a local tractor dealer in Dyfed looking to buy a pressure washer like the one that had been on the farm when they bought it which got sold at a farm auction. They came away with a pressure washer and a tractor.
To this day Mum still doesn't know whether Dad was more excited about a son or a tractor... Ed 82 Hotspur Sandringham 6x6 95 Defender 110 300Tdi |
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2nd Feb 2017 8:44pm |
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