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excossack



Member Since: 22 Feb 2012
Location: North West
Posts: 5843

United Kingdom 1999 Defender 110 Td5 SW Caledonian Blue
EE Broadband and phone
Anyone on here use EE for Broadband and phone?
Just looking at options to move Phone and BB from Sky over to another provider.

Any view on customer services, overall BB performance etc?

Will be looking at Fibre. 1999 Defender TD5 110

Regards
John M0VAZ
Econet Station 48 no clock
Post #526839 26th Apr 2016 7:28am
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Lost for Words



Member Since: 18 Jun 2015
Location: Warminster, Wiltshire
Posts: 200

Can't speak re EE, but I suggest you look at Plusnet. Excellent customer service and I've been very happy with them. Thumbs Up Visiting from DISCO3.CO.UK
Discovery 3 TDV6 Auto HSE Zambezi Silver
Post #526858 26th Apr 2016 9:10am
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Happyoldgit



Member Since: 14 Sep 2007
Location: Norfolk
Posts: 3471

United Kingdom 2015 Defender 110 Puma 2.2 USW Corris Grey
I wouldn't touch EE again [for phone] with a bargepole. Steve.
Owned numerous Land Rover vehicles of all shapes and sizes over the decades.
Current Defender: A non tarts hand-bagged Puma 110 XS USW.

[Insert something impressive here such as extensive list of previous Land Rovers or examples of your prestigeous and expensive items, trinkets, houses, bikes, vehicles etc]

http://forums.lr4x4.com

I used to be Miserable ...but now I'm ecstatic.
Post #526862 26th Apr 2016 9:39am
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excossack



Member Since: 22 Feb 2012
Location: North West
Posts: 5843

United Kingdom 1999 Defender 110 Td5 SW Caledonian Blue
House or mobile? 1999 Defender TD5 110

Regards
John M0VAZ
Econet Station 48 no clock
Post #526866 26th Apr 2016 9:55am
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gilarion



Member Since: 05 Dec 2013
Location: Wales
Posts: 5110

Wales 2007 Defender 90 Other CSW Trident Green
I am with EE both broadband and phone and I am pleased with the service. The customer service is also good and up to now the customer service agents have been English speaking. I had an issue a few months back with no service I phoned customer service and two hours later everything was back to normal. For those who like Welsh Mountains and narrow boats have a look at my videos and photos at..

http://www.youtube.com/user/conwy1
Post #526878 26th Apr 2016 10:48am
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Cupboard



Member Since: 21 Mar 2014
Location: Suffolk
Posts: 2971

United Kingdom 2011 Defender 110 Puma 2.4 HT Corris Grey
EE/T-Mobile Customer Service have been weird with me.
I spent a total of about an hour on the phone to them last week with an issue. First got through to somewhere abroad with strong accents, and they very quickly transferred me to Scotland each time.

This time last year I signed up for a £7.50/month deal which they've been overcharging me for but I haven't had the time and inclination to deal with it. I complained and said I wanted to leave, they dropped me down to a £5/month grade for the coming year. They confirmed that my address was correct, which it wasn't despite the fact they'd managed to send me some post last year to the correct address.

Got off the phone, got a text saying "we're sorry to hear you don't want to accept our new tariff for you but if we can help you with anything please call". So I rang back and went through the process again, the lady on the phone said words to the effect of "well it all looks like it's gone through, but I'll do it again", got off the phone and I had another text saying "sorry you don't want to accept our new tariff..."

Anyway, a new EE sime arrived in the post, I've put that in the phone and we'll see what happens.
Post #526909 26th Apr 2016 11:58am
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excossack



Member Since: 22 Feb 2012
Location: North West
Posts: 5843

United Kingdom 1999 Defender 110 Td5 SW Caledonian Blue
Having a quick look at the costing VS Sky, it looks like its around £15-£20 a month cheaper and possibly 30mb quicker BB. 1999 Defender TD5 110

Regards
John M0VAZ
Econet Station 48 no clock
Post #526925 26th Apr 2016 12:27pm
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jimbob7



Member Since: 06 Jul 2013
Location: uk
Posts: 2055

I'm on Virgin mobile which uses EE,it's better coverage than O2. Pov.spec,ftw. 2006, 110,TD5.
Post #526963 26th Apr 2016 2:09pm
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