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YOLO110



Member Since: 14 Feb 2015
Location: Perth Oz and Stansted UK
Posts: 1641
Australia 
Probably (sadly) a good call mate... Embarassed YOLO... You Only Live Once...
Post #523539 13th Apr 2016 4:31am
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Pickles



Member Since: 26 May 2013
Location: Melbourne
Posts: 3781
Australia 2013 Defender 90 Puma 2.2 CSW Keswick Green
Hello Nigel, that is terrible.
I think that part of the issue is that JLR is on fire at the moment, they have so many sales, that perhaps they don't place the emphasis on this sort of stuff, that they should.
You have posted a very articulate, and well documented "history" of your troubles, and obviously would be capable of writing a very good letter.
Consequently I suggest you write a personal letter to the C.E.O. of JLR Aus,...mark the letter, "Personal" on the outside of the envelope, & send it off. I can't remember the guy's name, you would need to find that out. Your Dealer will get into gear with a "please explain"from Head Office?
Worth a try?
Pickles.
Post #523584 13th Apr 2016 9:01am
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YOLO110



Member Since: 14 Feb 2015
Location: Perth Oz and Stansted UK
Posts: 1641
Australia 
Martin, yes us 'old schoolers' would agree totally with your suggestion...

... the problem is even IF a positive outcome for Nigel was forthcoming, it would merely be a sticking plaster over a gaping wound... A big shame because my JLR supplying dealer in Port Macquarie NSW delivered exceptional customer service and continues to do so. (I did have to drive 600km's from where I live to get this however! Laughing )

Good luck! Whistle YOLO... You Only Live Once...
Post #523587 13th Apr 2016 9:09am
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Avion8



Member Since: 26 Jan 2015
Location: Perth
Posts: 281
Australia 2015 Defender 90 Puma 2.2 Heritage Edition SW Grasmere Green
Pickles wrote:
Hello Nigel, that is terrible.
I think that part of the issue is that JLR is on fire at the moment, they have so many sales, that perhaps they don't place the emphasis on this sort of stuff, that they should.
You have posted a very articulate, and well documented "history" of your troubles, and obviously would be capable of writing a very good letter.
Consequently I suggest you write a personal letter to the C.E.O. of JLR Aus,...mark the letter, "Personal" on the outside of the envelope, & send it off. I can't remember the guy's name, you would need to find that out. Your Dealer will get into gear with a "please explain"from Head Office?
Worth a try?
Pickles.


Hello Pickles,

I really did not want to have to do that, because it will forever damage an already damaged customer dealer relationship, but I might just do it anyway. I almost feel sorry for the employees, as I dealt with 2 salesmen, & 2 account managers as the turnover seems quite high. Shouldn't be a problem to find who the C.E.O. of JLR Australia is, I could just ask the Senior Case Manager who supplied my EKA. But like Pete, I am prepared to drive a few 100 kms for good service & have heard good things about the Albany dealership, which is only 463 kms South, so that might just be the go. When we do our trip around Australia I will have to find some good dealers over East! Anyway thanks to you & Pete for your support & council.

Cheers Nigel
Post #523589 13th Apr 2016 9:19am
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YOLO110



Member Since: 14 Feb 2015
Location: Perth Oz and Stansted UK
Posts: 1641
Australia 
Aside being all about 'Australian' issues (should this not be on AULRO!), I also noticed that this thread has nothing other than 'GREEN' avatars!

Where is Roger! Mr. Green YOLO... You Only Live Once...
Post #523592 13th Apr 2016 9:59am
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Avion8



Member Since: 26 Jan 2015
Location: Perth
Posts: 281
Australia 2015 Defender 90 Puma 2.2 Heritage Edition SW Grasmere Green
It started off just being about Celebration Certificates. Seems to have digressed somewhat. The certificates were issued by or at least signed by the C.E.O. of Jaguar Land Rover. So not much Australian involvement. The envelope is a nice shade of Keswick green by the way! Mr. Green
Post #523593 13th Apr 2016 10:46am
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YOLO110



Member Since: 14 Feb 2015
Location: Perth Oz and Stansted UK
Posts: 1641
Australia 
Are you allowed to share a photo? YOLO... You Only Live Once...
Post #523599 13th Apr 2016 11:02am
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Avion8



Member Since: 26 Jan 2015
Location: Perth
Posts: 281
Australia 2015 Defender 90 Puma 2.2 Heritage Edition SW Grasmere Green
I don't see why not:

[URL=]
Click image to enlarge[/URL]

Admin note: this post has had its images recovered from a money grabbing photo hosting site and reinstated Mr. Green
Post #523602 13th Apr 2016 11:16am
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YOLO110



Member Since: 14 Feb 2015
Location: Perth Oz and Stansted UK
Posts: 1641
Australia 
Cheers mate... That is a really nice touch! Thumbs Up

Looks like real leather? YOLO... You Only Live Once...
Post #523605 13th Apr 2016 11:23am
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mickygee



Member Since: 22 Jun 2009
Location: sydney
Posts: 44
Australia 2015 Defender 90 Puma 2.2 Heritage Edition SW Grasmere Green
actually it was printed here in Australia, the address of the supplier is on the envelope so i called them up direct and he said he would correct the mistake and send me out a new one. that was 9 days ago....

ironically they are marketing consultants...lol

Last edited by mickygee on 13th Apr 2016 12:05pm. Edited 1 time in total
Post #523619 13th Apr 2016 11:59am
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YOLO110



Member Since: 14 Feb 2015
Location: Perth Oz and Stansted UK
Posts: 1641
Australia 
... Shocked Shocked Whistle YOLO... You Only Live Once...
Post #523622 13th Apr 2016 12:02pm
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Supacat



Member Since: 16 Oct 2012
Location: West Yorkshire
Posts: 11018
United Kingdom 2013 Defender 110 Puma 2.2 XS DCPU Keswick Green
So nobody suspicious it's a phishing expedition to get your correct details and confirm where you keep the vehicle ?
Post #523656 13th Apr 2016 2:46pm
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YOLO110



Member Since: 14 Feb 2015
Location: Perth Oz and Stansted UK
Posts: 1641
Australia 
A sad observation to make my friend... that your thought is generated by all the low life scams and thefts that have become endemic in the U.K... Shocked Sad

Thankfully, Australia has (so far) escaped the worse of this... Out here, you could probably leave your Defender outside with the keys in the ignition outside your home and it would still be there in the morning. Thumbs Up and certainly no locks on spare wheel carriers needed either... YOLO... You Only Live Once...
Post #523673 13th Apr 2016 4:45pm
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Avion8



Member Since: 26 Jan 2015
Location: Perth
Posts: 281
Australia 2015 Defender 90 Puma 2.2 Heritage Edition SW Grasmere Green
mickygee wrote:
actually it was printed here in Australia, the address of the supplier is on the envelope so i called them up direct and he said he would correct the mistake and send me out a new one. that was 9 days ago....

ironically they are marketing consultants...lol


Thanks mickygee,

I called Third Dimension in NSW's this morning & a very nice lady knew exactly what I was going to request & assured me that the correct certificates are being reprinted & will be dispatched soonest. Glad I kept the tough bag or I wouldn't have known where it came from!
Post #523784 14th Apr 2016 1:24am
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Alien



Member Since: 18 Jan 2015
Location: Bacchus Marsh
Posts: 230
Australia 
YOLO110 wrote:
A sad observation to make my friend... that your thought is generated by all the low life scams and thefts that have become endemic in the U.K... Shocked Sad

Thankfully, Australia has (so far) escaped the worse of this... Out here, you could probably leave your Defender outside with the keys in the ignition outside your home and it would still be there in the morning. Thumbs Up and certainly no locks on spare wheel carriers needed either...

We accidently left the keys in the ignition for a fortnight, it never even got the doors opened let alone stolen.
Most of our would be thief's would not want to be seen in a Land Rover either. Cheers,
Kyle.
Post #523785 14th Apr 2016 3:21am
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