 | Home > Off Topic > Bad experince using MyHermes |
 
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| T1G UP Member Since: 08 Dec 2009 Location: Bath Posts: 3101   
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time of year, i any waiting on tyres from italy.....3 weeks on friday
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25th Nov 2015 11:43am |
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| Happyoldgit Member Since: 14 Sep 2007 Location: Norfolk Posts: 3471  
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I've had very mixed experience with Hermes delivery, some things arrive quickly while others either turn up late or not at all. Pay peanuts and get monkies as they say. Steve.
Owned numerous Land Rover vehicles of all shapes and sizes over the decades. Current Defender: A non tarts hand-bagged Puma 110 XS USW. [Insert something impressive here such as extensive list of previous Land Rovers or examples of your prestigeous and expensive items, trinkets, houses, bikes, vehicles etc] http://forums.lr4x4.com I used to be Miserable ...but now I'm ecstatic. |
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25th Nov 2015 12:05pm |
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| Matt-B Member Since: 24 Sep 2014 Location: Harrogate Posts: 24 
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Over the last 4-5 years we have sent approx 2000 parcels with MyHermes, in that time they have lost 5 parcels, not a bad percentage, but the customer service has varied from terrible to excellent when dealing with them.
I'd have thought all the parcel delivery services would have a similar performance, probably just unlucky in this case. |
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25th Nov 2015 12:13pm |
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| Mountain_man Member Since: 09 Dec 2011 Location: Right side of Offas Dyke Posts: 756 
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Our local driver is good as gold and seems to get all deliveries to us (eventually). However, after the 3rd small parcel I sent using them went missing with absolutely no way of getting compensation out of them I have given up using them myself to send stuff. I pay a pound or 2 more to go with UPS via "interparcel.com" who are 100% reliable.
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25th Nov 2015 12:15pm |
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| Cupboard Member Since: 21 Mar 2014 Location: Suffolk Posts: 2971 
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UPS 100% reliable?
I can assure you they're not! We've had missed collections and deliveries here (usually when the main driver is on holiday and they've got a relief in) and parcels we've sent mysteriously vanishing in to the ether. When we send expensive stuff out we always make it clear that whilst we use UPS and they're usually pretty good, things do go wrong and insurance is available if the customer wants to pay for it. It does pain me slightly having to pay for compensation for when they have failed to do the job they're paid to do, but that's how it is. |
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25th Nov 2015 12:23pm |
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| custom90 Member Since: 21 Jan 2010 Location: South West, England. Posts: 20448
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UPS via interparcel for me too, it's worth it.
Always best to use signed for too or you'll get 'crims' out there receiving goods and saying they didn't for a refund.. |
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25th Nov 2015 12:24pm |
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| Browny90 Member Since: 20 Jul 2015 Location: Derbyshire Posts: 183 
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Our Local Hermes women is a moron.. I saw her walk up my driveway, pretty much throw the parcel under the hedge and walk off again, no card and raining outside..
I complained at Amazon and recieved another parcel a few days later via another service.. I wouldnt use them, but Amazon seem to have a big contract My 1986 90 is currently on a full rebuild, with new chassis, Paint etc.. Very much a hybrid, TD5 Chassis, tub & bulkhead with a 200TDI and LT77 GB Painted in Stornoway Grey  2 years off the road, but getting close to completion now |
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25th Nov 2015 1:03pm |
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| Lost for Words Member Since: 18 Jun 2015 Location: Warminster, Wiltshire Posts: 200 |
http://www.disco3.co.uk/forum/topic125619.html
There's an easy solution - goes by the name of bigdave. Visiting from DISCO3.CO.UK
Discovery 3 TDV6 Auto HSE Zambezi Silver  |
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25th Nov 2015 3:11pm |
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| landy andy Member Since: 15 Feb 2009 Location: Ware, Herts Posts: 5729 
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Myhermes are a nightmare. They are telling me that they have delivered a parcel that they are yet to collect, and it must be about 3 weeks since they were to be collected.
Andy |
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25th Nov 2015 9:37pm |
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| MaxRPM Member Since: 15 Jan 2013 Location: South Staffs Posts: 1114
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I've sent and received dozens of parcels using My Hermes and had nothing but good experiences. Our local driver has been with them for years and is a top bloke.
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26th Nov 2015 3:05pm |
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| custom90 Member Since: 21 Jan 2010 Location: South West, England. Posts: 20448
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Had a FedEx parcel today, next day perfect service.
Hermes can be hit and miss and incredibly slow. I've had a Hermes item supposed to be delivered next day delivered a week later along with another parcel of the same item after I contacted the seller that it was taking so long.  |
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26th Nov 2015 3:08pm |
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| ARC99 Member Since: 19 Feb 2013 Location: North Yorkshire Posts: 1831 
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Its a bit ironic that this subject has come up, I have just got off the phone with a company in Blackpool who I ordered some items from and should have been delivered on the 6th of this month and have yet to arrive. They have told me that they sent them by Hermes and has been with the local courier since the 4th of this month which probably means that it is in the boot of someone's car. Don't make old people mad.
We don't like being old in the first place, so it doesn't take much to  us off.
Richard |
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26th Nov 2015 3:42pm |
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| Hairysteve Member Since: 15 Jun 2015 Location: Surrey Posts: 692 
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I should say the local agents who deliver on behalf of MyHermes have been great but I think this problem is back at their depot. Is it a coincidence that another poor person's parcel is missing from around the same date.
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26th Nov 2015 3:55pm |
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| dlks151 Member Since: 30 Jun 2014 Location: Auchinloch Posts: 67 
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MyHermes claimed to have delivered a package for one of my staff to our office on Saturday this despite the office / yard being closed that day. They state they left the package in a safe place, CCTV footage proves they never even came near our premises.
Currently waiting to hear a response to the fact we have CCTV evidence. |
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26th Nov 2015 10:18pm |
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