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bluebottle



Member Since: 08 May 2015
Location: Not in my Landy enough!
Posts: 705

United Kingdom 
Service advice Hants/Surrey/Berks
Hi all,

I have done some searching but no specific results (not recent anyway) came up.

Basically I need to get my Landy serviced and MOT'd - the service sheet specifies this would be an "A" type service rather than the fuller "B".

My truck was well looked after in the Midlands before I got her and I think my extended dealer's warranty runs out this year (she's 10 now) and up until now the service has always been JLR dealer. I'd like to continue this but I have questions:

1. Is it worth the inevitable uplift in cost to have the magic oval stamp pressed onto the service record?
2. If so, can anyone share any experiences of servicing/MOT with Harwoods in Basingstoke please?
3. If not, are there any well regarded Indies in the Basingstoke/Fleet/Reading/Guildford area please?

Many thanks.
Post #456046 18th Sep 2015 10:50am
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shaggydog



Member Since: 12 Aug 2012
Location: Kent
Posts: 3347

United Kingdom 1991 Defender 110 200 Tdi USW Arles Blue
I can't comment on Harwoods Basingstoke but I have never had a bad experience with Harwoods Tonbridge so would definitely recommend them Thumbs Up Running Restoration Thread http://www.defender2.net/forum/post323197.html#323197

Self confessed mileage hunter Very Happy
Post #456064 18th Sep 2015 12:12pm
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Baldinho



Member Since: 28 Oct 2012
Location: Surrey
Posts: 123

United Kingdom 2013 Defender 90 Puma 2.2 SW Orkney Grey
I can recommend Guava in Guildford. Discount for forum members too I think?
Post #456069 18th Sep 2015 12:49pm
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bluebottle



Member Since: 08 May 2015
Location: Not in my Landy enough!
Posts: 705

United Kingdom 
Cool - thanks, I'll do some telephoning...
Post #456079 18th Sep 2015 1:12pm
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bluebottle



Member Since: 08 May 2015
Location: Not in my Landy enough!
Posts: 705

United Kingdom 
Baldinho wrote:
I can recommend Guava in Guildford. Discount for forum members too I think?


No answer from their number on three different occasions... Shame.

I'm booked in at Harwoods Basingstoke - I'll report back on service etc.
Post #456120 18th Sep 2015 3:46pm
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Macpaul



Member Since: 25 Mar 2013
Location: SW Surrey
Posts: 439

United Kingdom 2013 Defender 110 Puma 2.2 USW Loire Blue
I booked with Guava once. They were to pick up my car at an agreed time.

Four hours later, no-one had turned up so I phoned.

'Oh, the driver never came in.'

'Did you not think to call?'

'We were going to'.

'When? Oh never mind. OK, so tomorrow then'.

'No, you've missed your slot. We can do two weeks time....'

Useless fuŁŁers. 2003 Td5 110 Hardtop
Now a 2013 110 USW too.
Post #456123 18th Sep 2015 3:57pm
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simoco



Member Since: 08 Sep 2015
Location: Hampshire
Posts: 4

United Kingdom 2005 Defender 90 Td5 XS CSW Auto Zambezi Silver
I have been using Brooklyn 4x4 in Nursling near Southampton for the past 11 years for all my servicing and MOT's and I would highly recommend them (have bought a Disco 2 and my current 90TD5 Auto from them as well).

Simoco
Post #456470 20th Sep 2015 12:55am
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dnorrishill



Member Since: 15 Jul 2011
Location: Hampshire
Posts: 615

England 2014 Defender 90 Puma 2.2 XS CSW Aintree Green
i bought my old TD5 from Brooklyn4x4 and had it serviced and MOT'd there every year.

When the new truck is out of warranty I will probably go back there for MOT/servicing.

I would recommend them if you want an independent option. Thumbs Up
Post #456493 20th Sep 2015 7:48am
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BigRuss



Member Since: 15 May 2010
Location: Norfolk
Posts: 2785

United Kingdom 2010 Defender 110 Puma 2.4 USW Santorini Black
Harwoods can MOT a vehicle ok but don't bother to try and get them to do anymore then that! Unless you want a lot of trouble. Russell
2011MY 110 XS USW Black
Post #456698 21st Sep 2015 6:12am
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ozzy57



Member Since: 14 Feb 2014
Location: Farnborough
Posts: 221

2002 Defender 110 Td5 CSW Alveston Red
Safari Engineering in Eversley. Dave et al know their way around the green oval very well indeed. It wasn't me!
Post #456935 21st Sep 2015 8:02pm
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bluebottle



Member Since: 08 May 2015
Location: Not in my Landy enough!
Posts: 705

United Kingdom 
For the benefit of others, Harwoods Basingstoke were friendly and prompt with the service and MOT.

I dropped her in just after 8 when they open and was (eventually) given a lift to the station by one of their team, somewhat disappointingly in a Nissan Micra rather than any of the extensive JLR fleet!

Phoned by lunch time to query something in the previous service history and then again about 3 to say she was done, all passed etc. (no advisories! Very Happy ) and would just be going off to the wash bay and would be ready for me soon.

I got back to Basingstoke about 5:30 and was reunited, sadly she had not received her complimentary wash and vacuum... Still, as one of the technicians said, "Well, they don't look like proper Defenders if they don't have any mud on".

Other than that oversight I can't fault them.
Post #459184 30th Sep 2015 7:59am
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Baldinho



Member Since: 28 Oct 2012
Location: Surrey
Posts: 123

United Kingdom 2013 Defender 90 Puma 2.2 SW Orkney Grey
I'll take back my recommendation for Guava as have experienced the same lack of contact from them with no response to my attempt to contact a couple of times...phone and email.

Anyone used Guy Salmon Portsmouth or Hunters Guildford for servicing?
Post #476665 27th Nov 2015 11:39am
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Romadog



Member Since: 07 Jul 2011
Location: Powys
Posts: 1749

Ditto for Safari Engineering Thumbs Up
Post #476776 27th Nov 2015 6:47pm
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Natlas



Member Since: 20 Mar 2013
Location: West Sussex
Posts: 460

United Kingdom 2013 Defender 90 Puma 2.2 XS CSW Aintree Green
I can't comment on Hunters Guildford for servicing but they did help me out recently with an ad hoc visit to look at my clutch which they fixed on the spot while Harwoods in Pulborough had been denying the problem existed for months!
So a plus point for Hunters Guildford for skill and attitude at least. 2.2 90 XS
88" Series One
Old Norton Smile
Minerva
Post #476808 27th Nov 2015 7:37pm
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Vizsla



Member Since: 18 Nov 2012
Location: Berkshire
Posts: 96

England 
Had my 90 done at a variety of main dealers in East Berks, e.g. Lancaster Burnham and Reading but latterly at Guy Salmon in Ascot who have also done any warranty work, including when technically outside of the warranty period and they have been on my side in discussion with LR customer care (who have always been very professional).

The last GS service was very efficient and she runs the best she ever has just now so Thumbs Up from me.
Post #476812 27th Nov 2015 7:42pm
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