 | Home > Land Rover Customer Relations > Ordered 110 - now dealer says Factory forcing extra features |
 
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| Browny90 Member Since: 20 Jul 2015 Location: Derbyshire Posts: 183   
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sounds more like your dealer has ordered the wrong vehicle and are now trying to get you to foot the bill..
I would tell them to get stuffed, go to another dealer and order what you originally wanted.. buying new, there shouldn't be much difference in the price.. I find it hard to believe that LR will be forcing mods onto vehicles, I would argue, as a contract is legally binding so surely they cant just say "its more than we agreed, so pay up or the deal is off.." Its no different to you saying I'm not paying the agreed price, but I still want what the mods we agreed.. My 1986 90 is currently on a full rebuild, with new chassis, Paint etc.. Very much a hybrid, TD5 Chassis, tub & bulkhead with a 200TDI and LT77 GB Painted in Stornoway Grey  2 years off the road, but getting close to completion now |
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25th Aug 2015 12:20pm |
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| El Rey Member Since: 25 Aug 2015 Location: Gunbarrel Highway Posts: 60 
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My concern is that there may not be that many 110's still available for order at this point,
so if I pull the plug then I might not find another one even close to what I'm after. Mine was ordered a week ago, is due to hit the assembly floor in September/October and arrive in Australia in March. Other dealers over here re indicating they can't always get what they want in Defenders these days. Cheers for the advice. |
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25th Aug 2015 12:44pm |
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| ericvv Member Since: 02 Jun 2011 Location: Near the Jet d'Eau Posts: 5816  
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I strongly doubt that a bullbar (certainly the metal Aussie type) and checker plate would be put on during vehicle assembly in Solihull factory. Sounds like things which will be bolted on either by JLR Australia if they would decide to have a run of limited edition vehicles or so, or otherwise by the dealer in Australia. Side protectors, unless they mean the standard side steps which can be a Solihull installation, the same.
Ask the JLR Australia importer directly maybe? Of course, nice that at this 11th hour you were still able to order a brand new vehicle, so your negociation power may be limited, and others may be all too happy to take your order over. Eric You never actually own a Defender. You merely look after it for the next generation. http://youtu.be/yVRlSsJwD0o https://youtu.be/vmPr3oTHndg https://www.youtube.com/watch?v=_GtzTT9Pdl0 https://www.youtube.com/watch?v=ABqKPz28e6A https://www.youtube.com/watch?v=rLZ49Jce_n0 https://www.youtube.com/watch?v=XvAsz_ilQYU https://www.youtube.com/watch?v=K8tMHiX9lSw https://m.youtube.com/watch?v=dxwjPuHIV7I https://vimeo.com/201482507 https://www.youtube.com/watch?v=ZSixqL0iyHw |
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25th Aug 2015 1:46pm |
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| El Rey Member Since: 25 Aug 2015 Location: Gunbarrel Highway Posts: 60
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Appreciate the tips. Cheers
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25th Aug 2015 2:29pm |
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| RRUK Site Supporter Member Since: 31 Mar 2010 Location: Leicestershire Posts: 2025
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Go to another dealer and try to place an order. If this works, tell the other dealer to stick it! 2016 D4 HSE
1998 110 TUM HS FFR Hard Top XD WOLF 1982 Series 3 SWB Petrol |
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25th Aug 2015 2:33pm |
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| El Rey Member Since: 25 Aug 2015 Location: Gunbarrel Highway Posts: 60
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Yes good call - I've reached out to a few today as Plan B.
Cheers |
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25th Aug 2015 2:35pm |
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| Pickles Member Since: 26 May 2013 Location: Melbourne Posts: 3784 
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El,....Ring JLR Customer Service in Aus, OR, send a PM to the JLR Rep on this site, Ryan, and see what they have to say.
Pickles. |
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25th Aug 2015 10:32pm |
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| El Rey Member Since: 25 Aug 2015 Location: Gunbarrel Highway Posts: 60
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Will do - thanks
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25th Aug 2015 10:34pm |
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| Penguin Member Since: 08 Dec 2014 Location: Tienen Posts: 247  
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I thought most options like winch/winchbumper, sidebars,.. had to be installed by the dealer? 28/02 - Loss of a good friend...
In a time of chimpanzees, I was a penguin. |
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26th Aug 2015 6:14am |
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| El Rey Member Since: 25 Aug 2015 Location: Gunbarrel Highway Posts: 60
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I'm still waiting to hear back from Land Rover, but someone who went to a dealer today enquired about this and was told that while it is possible that someone (Land Rover UK or Land Rover Australia) is forcing some 'Runout Kits' on dealers, there should be no way for the dealer to then force one of them on you if it wasn't part of your original deal, or is not on a vehicle you're looking at.
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26th Aug 2015 6:17am |
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| CRC@LandRover Verified Account  Member Since: 25 Mar 2013 Location: Coventry Posts: 383
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Hi El Rey
Thank you for your post. I am in receipt of your PM and have forwarded your details across to our Global Team who will request that you are contacted by the relevant Customer Relations Department for your vehicle market who will be able to investigate and advise accordingly. I trust that you will receive contact shortly. Regards Ryan |
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26th Aug 2015 1:12pm |
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| Sadi Member Since: 23 Jul 2015 Location: Windhoek Posts: 334  
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Could it be that JLR have some excess of "accessories" that they would like to clear ?
When Defender line finally closes down I think they would like to have as little remaining "stock" of various parts, etc. as possible - especially the expensive stuff - bull bars, winches, etc.  |
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26th Aug 2015 6:42pm |
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| El Rey Member Since: 25 Aug 2015 Location: Gunbarrel Highway Posts: 60
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Much appreciated - thanks |
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26th Aug 2015 8:10pm |
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| El Rey Member Since: 25 Aug 2015 Location: Gunbarrel Highway Posts: 60
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It could be. If so, they might do better to offer strongly discounted options at the time of the contract signing, rather than trying to force them on customers who have already signed a contract. |
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26th Aug 2015 8:13pm |
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