 | Home > Land Rover Customer Relations > Warranty issues for side window replacement units |
 
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| RustyM Member Since: 28 Oct 2013 Location: Africa/The Med Posts: 222   
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Thank you Ryan!
I hope you can help me bring this to an end soon........ Kind regards M 90 & Wolf 110 XS Previously owned SI SII SIIa SIII & Light weight (air portable) |
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30th Jun 2015 10:16am |
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| RustyM Member Since: 28 Oct 2013 Location: Africa/The Med Posts: 222
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I went to collect my 110 yesterday... The 4th time it was "ready" for collection. Yes you guessed it was far from ready.. I also took it out on a test drive for the tech and found even what I had been informed was fixed was not, along with a lot of other issues they have now caused.
This is with Ryan's interventions and all I can say is my opinion of the service department at this dealers is.... It does not give two hoots about anyone's car! Or even that a JLR representative has contacted them about a car! The lack of care and respect for owners and there vehicles is just....  ...
The sad thing is this one service department is representing a known forum sponser and it is a bloody shame they are associated! I guess traveling 70 miles each way to a so called Land Rover dealer who has a large franchise market share is not the right thing to do. I am going to find one that anyone on her has used and recommends... 7th of February 2014 was the date I left my vehicle in their care. At the moment I wish I had taken it to my local Tractor dealership and paid to have it fixed by them. At least they treat everything that comes in like it was their own!!!! I wonder what tomorrow brings  But JLR representative contact does not seem to have made them care anymore. If anything I would say in my opinion it has made them care less! I have 0 faith in any work they have carried out, if anything I expect they have put 3in1 oil in my engine  90 & Wolf
110 XS Previously owned SI SII SIIa SIII & Light weight (air portable) |
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5th Jul 2015 3:56pm |
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| Bryan N Member Since: 04 Jun 2015 Location: Cambridgeshire Posts: 3
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Rusty,
Name the dealer please! |
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5th Jul 2015 8:51pm |
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| munch90 Member Since: 26 Oct 2013 Location: guildford Posts: 3558
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what work was needed to your defender for it to be at the dealers since 7th feb
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6th Jul 2015 7:16am |
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610  
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Whilst I can appreciate and perhaps sympathise with your rear glass issue that must have been sorted by now I cannot see how this relates to a damaged dash (which is cosmetic and wouldn't stop you driving it whilst the bunfighting over the repair/replacement was brokered). I too would like to know the full story if possible please and how it has been in at the dealers for 5 months? What have they given you in the interim?
 If you go through life with your head in the sand....all people will see is an ar5e!!
Treat every day as if it is your last....one day you will be right!! |
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6th Jul 2015 9:01am |
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| RustyM Member Since: 28 Oct 2013 Location: Africa/The Med Posts: 222
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So I will try to summarise. This is not the full story or even the start of it........
Book my 110 in for an arduous service. All oils and filters front to back. And warranty work. 1, water ingress, alpine windows, rear cassetts and big rusty puddle in the front near side foot well
2, loud metallic clonk from rear during gear and direction change. 3, clutch \ gearbox issues 4, off side seat lose 5, revs when under load sometimes return to around 1.2k even though the throttle has not moved. 6, turbo whistle, leak is there somewhere
I requested if the rear cassettes were changed I would like factory tint glass to be used and I would pay. So nothing out of the ordinary as far as I can see was requested
4th time to collect my "ready" vehicle..... Not ready! Damaged more in one week since I last saw it, of all things the near side & off side rear doors and rear panel. Driver door now also damaged. Do they even care... Check rear load area window trim ... Left hanging off. Asked to test drive and well 2,3,5 & 6 not even fixed... I question if they even looked.... In addition steering wheel far from straight on a straight road now... So now the indicators don't terminate...... Dash still needs replacing as far from fixed the damage caused by what I can only describe as being dragged around the carpark. This is on top of everything else that has been  by them!
I have got to the point that I have had enough, they don't seem to even care that JLR have been asked to help me if anyone takes their bicycle to them I feel sorry for them. I have no confidence in any of the work that has been done.
Is bonding tthe rear cassetts in a JLR recommended fix Note they were replaced... and I have clear glass now.....
So bloody good question as to why 5 months..... If anyone can answer I am all ears! My request for work on my vehicle has created a lot of issues caused by the companies who have worked on my vehicle.... aka the service department. I do not want to list everything yet, but a summary of lack of knowledge, care and respect has caused numerous damage and parts incorrectly fitted or even hanging off I am not fussy and I am not asking for the world....
When you take a vehicle for just a service you expect the dealer to know how to do that. Forget the damage and badly fitted parts. Lack of communications for weeks on end All I want right now is my 110 back in the same condition I left it in their care on the 7th of February so I can take it to a recommended dealers to have it fixed!
As I have said I will post everything that has happened and what service department it is until I get my 110 back. I still hate that they have let the dealers down as the sales team are one of the best I have had pleasure dealing with, I would hate for my naming of the service department to impact on them as they do not deserve to be associated with them! @ Ryan I have not had any contact from the area service manager! I have just got a voice message from the service department thought.... 90 & Wolf 110 XS Previously owned SI SII SIIa SIII & Light weight (air portable) |
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7th Jul 2015 6:25pm |
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610
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Your request seems to me to be fair and reasonable. It 'appears' from your experiences that time after time you have been let down and the service department concerned have obviously not been able to get their 'dick out of their sock' for five months. Going to Citizen's Advice and/or Trading Standards would perhaps be my next port of call? Alternatively having had every opportunity to sort your vehicle state your intent of taking it elsewhere and billing them for the repairs to the damage caused by them. (Check the legal standing of my last sentence but I do have a vague recollection of a similar case.) Sound out where you stand first. Should you be prepared to reveal your County I am sure fellow forum members would be only too willing to share experiences and be able to recommend you a good alternative dealer perhaps? Good Luck...... If you go through life with your head in the sand....all people will see is an ar5e!!
Treat every day as if it is your last....one day you will be right!! |
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7th Jul 2015 9:21pm |
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