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OCD

Member Since: 24 Feb 2015
Location: Cheshire
Posts: 52

Just about had enough.

Hi Ryan,

This is a bit of a long post but please stick with me as it gets better as it goes...

I picked a new 90XS up in January of this year and from the first day of ownership there was a fault with the indicator. Basically, when turning left the indicator cancels upon turning instead of when returning the wheel to center. I know there has been a fair bit written about this but bear with me.

After a month or so of putting up with this, I called the dealership and was given a a future date to bring the motor in to be looked at. It had to be a fair way in the future because i specified the need for a loan car.

When i arrived at the specified time and date, I was told that I had turned up a day late (which i most definitely had not) and that there was no loan car for me. I waited for around 4 hours until one of the staff came over to me and told me that the techs couldn't figure out what the fault was and that they were going to order a few parts that could be causing the fault and that they would contact me with a date.

They didn't.

I called a couple of weeks later and was told that someone should have called me and was given a date to bring the motor in.

This time the car was only in for a day and I was simply told that the car was fixed. It wasn't and the fault appeared on the drive home from the dealership.

On it's third visit to the dealership, it was in for 8 days and I was told it had been fixed by replacing the indicator stalk.

This fixed it for a week.

On it's fourth visit, it was there for 21 days.

After wondering what was going on, I called for an update after a week and was told that it was taking time because the techs had to email Land Rover, wait for a reply, carry out the work and then email back with results. This is repeated until the fault is fixed.

When i called after two weeks for another update I was told that the car still hadn't been fixed as the fault hadn't occurred in the time it had been with them. Which must've made the previous week's email backwards and forwards to LR interesting reading if they were fixing something that wasn't broken...

It was then decided that a member of their staff would use the car for a couple of days to witness the fault occurring, which duly happened. The steering angle sensor was replaced, another member of staff had it for a weekend and then i got it back fixed.

This lasted for 6 days.

I called the dealership on Monday morning to let them know about the fault and was told that they would get back to me.

I'm still waiting.

To date, around 50% of the miles covered have been either to & from the dealership or the dealership test driving it. This also accounts for just over 20% of the time I've owned it.

Sorry to ramble on but just wondered what Land Rover's thoughts are on this level of: a) customer Service and : b) build quality on a brand new car.

Last edited by OCD on 3rd Jun 2015 4:40pm. Edited 1 time in total

3rd Jun 2015 3:15pm

Browjam

Member Since: 03 Jun 2014
Location: South East
Posts: 114

Are you not within your rights to demand a new vehicle. Although it is a seemingly small problem it is causing you undue stress plus as you rightly point out you and Land Rover staff are putting unnecessary miles on the vehicle.

I would check this as an option.

james

3rd Jun 2015 3:39pm

RobKeay

Member Since: 19 Jul 2009
Location: Stafford
Posts: 1585

2014 Defender 110 Puma 2.2 USW Corris Grey

Seems a straight forward fault and should have just been fixed within a day. 21 days that's amazing did you have a courtesy car for all that time?

It's often little faults that give LandRover a bad name. A fault that could be sorted made into a major problem. 21 days you could rebuild chassis up in a week!

I would call or do something customer services need to be made aware.

3rd Jun 2015 4:15pm

OCD

Member Since: 24 Feb 2015
Location: Cheshire
Posts: 52

Thanks RobKeay, I forgot a bit of the story!

The loan car they gave me for 21 days was a 90 with the same indicator fault with the added bonus of a back door that wouldn't open!

3rd Jun 2015 4:19pm

RobKeay

Member Since: 19 Jul 2009
Location: Stafford
Posts: 1585

Yours will have dsc, so has a new column. Sure they will sort it. The chap on here is pretty good at sorting problems.

3rd Jun 2015 4:59pm

couplands

Member Since: 31 Aug 2011
Location: Peak District & Cornwall
Posts: 1826

Did you buy the car from Knutsford Guy Salmon by any chance..?

Cheers

Simon

3rd Jun 2015 5:29pm

OCD

Member Since: 24 Feb 2015
Location: Cheshire
Posts: 52

PM sent.

3rd Jun 2015 5:40pm

CRC@LandRover
Verified Account

Member Since: 25 Mar 2013
Location: Coventry
Posts: 383

Hi OCD

Thanks for your post.

I have read through your comments and share your disappointment with the concerns you are facing. It would certainly appear that your concerns remain unresolved and I would like to apologise for any inconvenience and frustration that may have been caused.

I would be happy to liaise with your retailer and offer my support where necessary and would be grateful if you could provide me with the following information via PM;

Your full name
Telephone number
Email address
Vehicle registration
Last 6 of VIN
Relevant repairing Land Rover retailer

I look forward to hearing from you.

Regards

Ryan

4th Jun 2015 11:21am

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