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-[Allan]-



Member Since: 22 Mar 2014
Location: West Yorkshire
Posts: 44
United Kingdom 2013 Defender 90 Puma 2.2 CSW Cairns Blue
The Best 4x4xFar
As some of you may be aware I had my new defender attacked at the beginning of this month.

One of the parts needed is on back order and has an estimated delivery of 9 weeks. This caused me a major problem as I need the use of a 4x4 to work. I was faced with the prospect of paying £335 a week for a 4x4 rental however LR have stepped in and saved the day.

Dan Courbold at LR Customer Relations has done all the leg work and very, very kindly organised for me to have the use of another Land Rover until my Defender is repaired.

I got a call from my wife yesterday asking if I was expecting another LR as one had just turned up!

This is why I have been with LR through 5 Defenders, a Discovery 3, a RRS, and a FFRR for the last 15 or so years. The local main dealer, Copley Land Rover, are first rate and their service department is second to none. They have gone over and above for me on this and on many other occasions.

This is what I call customer service!

A very big thank you to Land Rover Customer Relations for organising this.
Post #327210 30th Apr 2014 11:27am
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blackwolf



Member Since: 03 Nov 2009
Location: South West England
Posts: 17450
United Kingdom 2007 Defender 110 Puma 2.4 DCPU Stornoway Grey
That is very good news and an exceptionally nice gesture from LR, congratulations!
Post #327211 30th Apr 2014 11:28am
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Go Beyond



Member Since: 30 Jan 2012
Location: Headcorn, Kent
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Post #327212 30th Apr 2014 11:29am
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CRC@LandRover
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Member Since: 25 Mar 2013
Location: Coventry
Posts: 383
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Thumbs Up Thank you for the feedback!
Post #327216 30th Apr 2014 12:07pm
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