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Home > Land Rover Customer Relations > The Best 4x4xFar

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-[Allan]-

Member Since: 22 Mar 2014
Location: West Yorkshire
Posts: 44

2013 Defender 90 Puma 2.2 CSW Cairns Blue

The Best 4x4xFar

As some of you may be aware I had my new defender attacked at the beginning of this month.

One of the parts needed is on back order and has an estimated delivery of 9 weeks. This caused me a major problem as I need the use of a 4x4 to work. I was faced with the prospect of paying �335 a week for a 4x4 rental however LR have stepped in and saved the day.

Dan Courbold at LR Customer Relations has done all the leg work and very, very kindly organised for me to have the use of another Land Rover until my Defender is repaired.

I got a call from my wife yesterday asking if I was expecting another LR as one had just turned up!

This is why I have been with LR through 5 Defenders, a Discovery 3, a RRS, and a FFRR for the last 15 or so years. The local main dealer, Copley Land Rover, are first rate and their service department is second to none. They have gone over and above for me on this and on many other occasions.

This is what I call customer service!

A very big thank you to Land Rover Customer Relations for organising this.

30th Apr 2014 11:27am

blackwolf

Member Since: 03 Nov 2009
Location: South West England
Posts: 17643

2007 Defender 110 Puma 2.4 DCPU Stornoway Grey

That is very good news and an exceptionally nice gesture from LR, congratulations!

30th Apr 2014 11:28am

Go Beyond

Member Since: 30 Jan 2012
Location: Headcorn, Kent
Posts: 6678

30th Apr 2014 11:29am

CRC@LandRover
Verified Account

Member Since: 25 Mar 2013
Location: Coventry
Posts: 383

Thank you for the feedback!

30th Apr 2014 12:07pm

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