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Ridgeback defender

Member Since: 10 Mar 2013
Location: North West
Posts: 85

Defender issues !

Hi,

another eventful day with my 2012 plate defender 90 with, 16K on the clock.

This vehicle is predominantly driven by my wife. She has now been left stranded, without a vehicle on 4 number occasions now. While my next door neighbour drives an £8,000.00 japanese motor with no problems at all. Why should we keep putting up with the inconvenience !!!

1: Turbo hose failed
2: Turbo hose failed
3: Seat belt clasp failed drivers side
4: Windscreen wipers failed (still awaiting call back from dealers 3/4 weeks later)
5: This morning the clutch pedal is stuck in the high position, and again my wife is left stranded. important meeting with NHS consultants this morning, causing lack of credibility to her fledgling business !!!

When will this inconvenience end. We also have the vehicle booked in for a service with Conwy Land Rover tomorrow. Currently our diaries have been scheduled for this to happen. If we have to cancel yet another re-arrangement, and inconvenience of losing another day to the perils of owning a land rover.

Your feedback, and comments are welcome. I will also be contacting the LR customer relations this morning.

Yours in hope !

21st Mar 2014 7:30am

K9F

Member Since: 12 Nov 2009
Location: Bournemouth
Posts: 9610

2008 Defender 90 Puma 2.4 XS CSW Stornoway Grey

You are going down the right route and could always use 'Mike' on here to vent your spleen and possibly help you out. Disheartened as you may and with the lack of confidence and reliability you obviously have in the vehicle the final decision is yours....

http://www.defender2.net/forum/topic27452.html

Offer your neighbour £7,500 for his and knock yours on.

If you go through life with your head in the sand....all people will see is an ar5e!!

Treat every day as if it is your last....one day you will be right!!

21st Mar 2014 7:37am

CRC@LandRover
Verified Account

Member Since: 25 Mar 2013
Location: Coventry
Posts: 383

Hello Ridgeback,

I am very sorry to hear about the on going issues with your Defender.

I am more than happy to look into this further for you and liaise with the dealership to get this sorted asap. Please could you provide me with the following information:
Full Name
Email
VIN
Reg
Dealership

Many Thanks

Mike

21st Mar 2014 9:15am

Ridgeback defender

Member Since: 10 Mar 2013
Location: North West
Posts: 85

Hi Mike,

thanks for your prompt reply. HAve spoken with a Josh in customer relations this morning. Should I leave this issue with him, and the dealer, or would you still like the info ?
Thanks,

Ridgeback

21st Mar 2014 3:53pm

CRC@LandRover
Verified Account

Member Since: 25 Mar 2013
Location: Coventry
Posts: 383

Hello Ridgeback,

If you could just send me either your name/Reg then I will be able to speak with Josh to make sure this is resolved asap.

Many Thanks

Mike

21st Mar 2014 3:56pm

Ridgeback defender

Member Since: 10 Mar 2013
Location: North West
Posts: 85

Hi Mike,

you have a PM.

Thanks again,

Ridgeback

21st Mar 2014 4:00pm

Matthew_Mills

Member Since: 16 Feb 2014
Location: Somerset
Posts: 152

Good to see someone from LR actually involved on this forum and trying to address customer issues - or should I say Fans!

21st Mar 2014 4:00pm

Ridgeback defender

Member Since: 10 Mar 2013
Location: North West
Posts: 85

At the moment LR have been of great service, and been propt, and reliable. I will feedback as it develops.

21st Mar 2014 4:03pm

K9F

Member Since: 12 Nov 2009
Location: Bournemouth
Posts: 9610

It is heartening to see that Mike appears to get results and willing to assist just about anyone that makes an approach either directly or indirectly. Shame the rest of Land Rover are not always so obliging.

Despite not requiring your services personally Mike.....

Thanks Anyway!

If you go through life with your head in the sand....all people will see is an ar5e!!

Treat every day as if it is your last....one day you will be right!!

21st Mar 2014 4:11pm

GUM97

Member Since: 05 Feb 2012
Location: Cheshire
Posts: 3555

1997 Defender 90 300 Tdi HT Stornoway Grey

Which dealer are you using seen as you're in the NW?

An engine to TDi for!
"Land Rover- Proudly turning drivers into mechanics since 1948"

21st Mar 2014 5:26pm

Ridgeback defender

Member Since: 10 Mar 2013
Location: North West
Posts: 85

Using Conwy, as I already had a service booked in with them. They seem to be very helpful, and understanding that this will be an issue that will be resolved through LR customer services

21st Mar 2014 5:29pm

GUM97

Member Since: 05 Feb 2012
Location: Cheshire
Posts: 3555

Conwy are very good indeed, I've always found them helpful

An engine to TDi for!
"Land Rover- Proudly turning drivers into mechanics since 1948"

21st Mar 2014 5:34pm

Ridgeback defender

Member Since: 10 Mar 2013
Location: North West
Posts: 85

Nick at Conwy Land Rover has been a good help. With this issue, and a reasonable priced service !

21st Mar 2014 5:35pm

Ridgeback defender

Member Since: 10 Mar 2013
Location: North West
Posts: 85

So far so good, dropped off poorly 90 at the dealers this morning, and picked up replacement 110.

Mike - a copy of letter I left at the dealership has also been sent on a PM.

Will keep all posted on the developments

22nd Mar 2014 3:15pm

Ridgeback defender

Member Since: 10 Mar 2013
Location: North West
Posts: 85

Mike - did you get the PM

25th Mar 2014 1:26pm

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