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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610   
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True Steve E but as stated their hands are tied by the stringent rules applied by Land Rover. The bodyshop I use are not solely Land Rover and admit they themselves would perhaps do things differently.
 If you go through life with your head in the sand....all people will see is an ar5e!!
Treat every day as if it is your last....one day you will be right!! |
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15th Feb 2014 12:56pm |
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610
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Misunderstood/misread your post sorry. From my experience the waste of time came into being when it had to be done a second time a year later as it couldn't be done thoroughly under the repair rules. Same principle though and same result....'time wasted.' I would use mine again though as they do take pride in what they do, embrace customer opinions and suggestions and even took up the baton when Land Rover had said "No!" They also carry repairs out on many different marques. If you go through life with your head in the sand....all people will see is an ar5e!!
Treat every day as if it is your last....one day you will be right!! |
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15th Feb 2014 1:21pm |
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| steve E Member Since: 06 Mar 2011 Location: Tenby Posts: 2073 
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Think you got a good one there Mal
Im one of those people that doesnt care about cost but I have expectations for my bucks. This flaw in my life plan seems to arise more and more as I get older 
Ill be happier once the 110 is out of warranty and I can use my trusted indy for servicing etc. |
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15th Feb 2014 1:28pm |
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| SailingTom Member Since: 19 Nov 2013 Location: ESSEX Posts: 1722
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Hi Guys should of been a bit clearer Mal
Its Steves point I agree with, they in no way had their hands tied by land rover, who have been great to me! Purely the Sh  t service from the independent painters they use, ive now spent the afternoon t cutting marks off it, and my paint pot to touch up the little chips they made on one bit along with having to basically refit the bits they took off myself!
Its not on really when you think a defender is still a cheaper (but expensive) land rover product compared to if it was say a new Range Rover and you would still be led on with there rubbish and appalling service. If I do ever have any other paint work, ill be refusing it if its them! Wont be an issue though as in terms of time it would be cheaper to pay out of your own pocket. At least then a smaller painters who might care will get some business instead of incompetent large firms Defender puma dormobile camper |
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15th Feb 2014 2:38pm |
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| steve E Member Since: 06 Mar 2011 Location: Tenby Posts: 2073
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Tom
I would not be happy sorting that stuff out after they caused the chips/damage. I think they just see what they can get away with. 
They couldnt even put the rear land rover badge back in the correct place on mine. send them a bill for your time at £100 per hour |
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15th Feb 2014 2:53pm |
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| SailingTom Member Since: 19 Nov 2013 Location: ESSEX Posts: 1722
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I'll be phoning lookers to inform them next week
The option I was given was leave it and they can sort it. The problem with that though is they dont seem to be capable and that will end up as another week, which when the car is for sale for my next one has allready put one person off, who could of been tempted. On a separate note when I went to collect it today I hit a curb with the courtesy car and bent the wheel avoiding a stupid Dog that ran out aswell. So I have to pay for that, which is fair though. Bit of a bad day on the whole and should of ran the dam thing over (would have been cheaper too ) Defender puma dormobile camper |
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15th Feb 2014 3:01pm |
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| steve E Member Since: 06 Mar 2011 Location: Tenby Posts: 2073
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Tom
you seem to have the same outlook as myself. smile at the world and the world smiles back. If you can keep on laughing there's no need to sweat the small stuff. Good luck with the sale and I look forward to seeing what you get next |
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15th Feb 2014 3:12pm |
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| barbel jim Member Since: 12 Dec 2012 Location: Northants Posts: 1423 
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a big + 1 from me Unfortunately most of society accepts 'that will do 'attitude, both suppliers and consumers. I recently purchased a used car for the wife, I pointed out a scratch on the passenger door that I wanted sorting,which he agreed too and we duly purchased the car. After a week necessary to allow the repair, my wife collected the car......... still with the same scratch  I rang him and quote " but its a used car, what do you expect " needless to say he got both barrels, and the wife's new car is scatch free, but why ???? Just do as you'd promised for the price agreed then were all happy !!!!! |
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15th Feb 2014 3:47pm |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018 
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Any correspondence with Mike@LandRover ("Let me know how it goes, if you have any issues just let me know. ")? |
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15th Feb 2014 10:08pm |
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