 | Home > Puma (Tdci) > laying the foundation for an uphill struggle |
 
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| Caterham Member Since: 06 Nov 2008 Location: Birmingham Posts: 6300   
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as the title suggests - I'm trying to get some advice before what I'm expecting will be an uphill struggle.
as I've suggested since day one there's been underlying issues with my engine that have been intermittent. well now at 40months old the turbo is shot. I suspect this is the issue I've had all along but the waters have been very muddy with other problems and as such it's difficult to say for sure. so bottom line is I expected this to be resolved under warranty due to LR not being able to trace the intermittent fault while under warranty. Now the fault is clear but outside of the warranty? what do you think? if you agree but LR don't want to play ball what course of action should I take? many thanks. |
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11th Feb 2014 9:25pm |
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| Cheshire110 Member Since: 26 Jul 2013 Location: Cheshire/London Posts: 2760 
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it depends where you take it and who you know there...
for many jobs land rover will send out an engineer to assess the claim, and in the past I've found that a letter from the dealer/service manager can go a long way towards persuading them if they decline the work we had a fault with our range rover which was costly but didn't go through warranty, and we ended up speaking to a very helpful woman at land rover customer service who reimbursed most of the money for us, even though land rover's warranty rejected it initially. also it depends if you were on the 3yr manufacturer warranty or the approved extended as they are completely different products sold by different companies Cheers, David Land Rovers of all shapes S3 onwards… Daily is a 110 V8. |
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11th Feb 2014 9:35pm |
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| Caterham Member Since: 06 Nov 2008 Location: Birmingham Posts: 6300
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the def is only 40 months old and as such upto 36 months was under the standard manufacturers warranty.
so I'm now out of warranty by 4 months (well 3 1/2) but I'm adament the fault occured during warranty but LR were unable to diagnosie the issue. the 'warranty' work is yet to be undertaken as I've only found out what the issue is while I've been away so until I return I'm unable to follow this up. |
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11th Feb 2014 9:46pm |
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| Cheshire110 Member Since: 26 Jul 2013 Location: Cheshire/London Posts: 2760
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your logic sounds solid to me, but i suspect you'll have to find a logically minded person at the dealer to convince though
also bare in mind that if one dealer doesn't agree, you can always go somewhere else (armed with receipts of the 'exploratory work' you'd had done under the warranty and try again and as i said land rover customer service were pretty helpful when we spoke to them best of luck! Cheers, David Land Rovers of all shapes S3 onwards… Daily is a 110 V8. |
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11th Feb 2014 9:51pm |
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| WelshGas Member Since: 01 Oct 2010 Location: Vale of Glamorgan Posts: 935  
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I would have thought you would first have to have some evidence that the turbo was at fault and this, I would have thought , would have to be an Independant report from a turbo specialist that the unit had a manufacture fault , or a fault that appeared before the warranty expired. I do not think this is going to be a quick process so you will have to think long and hard about being without your vehicle for some time or getting it repaired while you negotiate with Land Rover.
Please don't take this personally but your numerous posts regarding your attempts to get in excess of 500miles / tank may not help if they come to the attention of LR Customer Services as they may interpret this as an unhelpful driving technique that could contribute to engine/turbo damage. I wish you the best of luck but I fear you could be in for a long and fruitless battle. The alternative is just go to one of the site sponsors and purchase and fit an after market turbo. LANDYWATCH 
Neighbourhood Watch for Land Rover Owners http://www.landywatch.co.uk/smf2/index.php |
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11th Feb 2014 9:55pm |
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| chrisb Member Since: 16 Aug 2011 Location: Dark Peak Posts: 25 
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I'd have thought a call to LR customer services along the lines of:
I've had this defender for the last xx months, during which time I've had numerous faults with the vehicle. Despite numerous dealer fixes, the vehicle has never in my opinion operated as would be expected. This has been made clear to the dealer on several occasions. It would appear that this fault has now manifested itself as a failed turbo charger. Clearly, with the ongoing faults documented it is fair and reasonable to suggest that the failure of the turbo is a result of the ongoing issues with my vehicle, or a fault that was present since manufacture resulting in the other issues reported. At this stage, I am prepared to accept that LR replace the turbo as a gesture of goodwill. If LR choose not to accept this proposal, then I will submit the vehicle for a full independant inspection. Dependant on results, I will then seek to recover not only the costs of the turbo, but also my costs including the inspection, damages for inconvenience etc etc Mind you, all this "advice" is un warranted and comes following a nice bottle of red....  |
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11th Feb 2014 10:40pm |
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| jimbob7 Member Since: 06 Jul 2013 Location: uk Posts: 2055 |
Lots of people have successfully claimed outside of the warranty period,4 months is nothing, go for it. Pov.spec,ftw. 2006, 110,TD5.
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11th Feb 2014 11:28pm |
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| Macpaul Member Since: 25 Mar 2013 Location: SW Surrey Posts: 439 
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No question. Take it back now, straight to Land Rover. 2003 Td5 110 Hardtop
Now a 2013 110 USW too. |
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11th Feb 2014 11:42pm |
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| Tiger Member Since: 06 Jul 2012 Location: Wales Posts: 2265 
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Our Disco3 decided to drop onto it's bump stops at 40 months.
2 new suspension air bags & 1 new compressor £3000 worth if work Based on the facts We bought it new It had a full LR service history It was serviced 4 months ago LR paid 90% of the bill, took a few grumpy calls but got a result in the end. |
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11th Feb 2014 11:57pm |
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| landys1 Member Since: 04 Dec 2013 Location: Cheshire Posts: 134
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Friend of mine had the rear diff on his freelander fail a month out of warranty - LR replaced this F.O.C. (though he was a regular customer, his third vehicle from them). 1959 Series 2 Ragtop
1989 SWB Stationwagon 1998 300Tdi Hard Top and 2012 2.2 Puma Hardtop (at work) 2011 Puma 90 2.4 XS |
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12th Feb 2014 7:13am |
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| Cakey Member Since: 19 Feb 2013 Location: Cheshire Posts: 468
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You state the turbo is shot , as in what is shot ?
As stated by somebody earlier , turbos as far as I know which is not a lot , do not like being driven like miss daisy |
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12th Feb 2014 8:16am |
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| milesr3 Member Since: 12 Feb 2013 Location: Suffolk Posts: 873 
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Speak to LR customer services. I had a £2K+ bill on a Freelander 3 months out of warranty when the oil cooler failed and filled the cooling system with black mayo. It was an approved-used purchase with full LRSH. They picked up 85% of the bill. One of the reasons I am still a customer of theirs!
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12th Feb 2014 12:12pm |
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| Honker Member Since: 26 Jun 2011 Location: St Albans Posts: 353  
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If its been serviced by a Land Rover Dealer, and is unmodified, then you've every chance of a better than 85% possibly 100% contribution to repair.
If the turbo has gone pop then a major component failure is usually treated sympathetically if those first 2 requirements are met. Not saying its not possible to get a good outcome if they're not met, but its easier. Stu |
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12th Feb 2014 1:05pm |
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| Caterham Member Since: 06 Nov 2008 Location: Birmingham Posts: 6300
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Been in the US for the last few days and only while there have I found out its the turbo so I don't have all the details.
I know there's suggest of my driving style etc but I remembered this morning the issue that has felt like fuel starvation (property turbo) has been there since day one! Not a happy bunny. Don't have the time for this at the moment but guess I'll be spending some time on the phone today. |
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13th Feb 2014 7:06am |
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