 | Home > Dealership & Sponsor Feedback > stratstone Newport customer care |
 
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| Vince Member Since: 01 Nov 2013 Location: Durham Posts: 17  
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Hmm, well hopefully you have a better experience than i have with stratstone in newcastle...
utterly hopeless! |
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5th Nov 2013 1:43pm |
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| steve E Member Since: 06 Mar 2011 Location: Tenby Posts: 2073 
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They have picked up the 90 and taken it to be fixed.
they didn't have a loan car for me so I need a lift home from work. 
waiting for the prognosis now. Driver couldn't believe how heavy it was without the power steering working so hope he gets it back ok. Hi Vince Ive not always had a great time with Stratstone which is why I thought I would share this experience as it happens. just glad ive got the 110 to use. |
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5th Nov 2013 2:37pm |
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| williamthedog Member Since: 29 Dec 2012 Location: south wales Posts: 3441 
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i bought mine new from the newport dealer.
the salesmen were useless with keeping me up to date with delivery time. their attitude was disgusting. i wouldnt buy a air filter off them now never mind a new defender !!!  |
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5th Nov 2013 5:27pm |
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| steve E Member Since: 06 Mar 2011 Location: Tenby Posts: 2073
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They were going to phone me today to let me know the verdict.
I've not heard anything 
Had to cancel the waxoil treatment it was booked for on Thursday. See what happens tomorrow |
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5th Nov 2013 5:48pm |
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| heartworm Member Since: 23 Oct 2013 Location: East Kilbride Posts: 25  
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Expect a similar post from me in the near future, regarding Stratstone Cardiff and the 35K Land Rover Approved 08 plate Defender 110, that's did 4 miles and was sent to the garage the day after I received it with some serious transmission issues.
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5th Nov 2013 5:57pm |
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| steve E Member Since: 06 Mar 2011 Location: Tenby Posts: 2073
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What about the 120 point check they do before they go on sale.
Heartworm what's the story with yours ? |
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5th Nov 2013 10:47pm |
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| Cuthbert Member Since: 26 Oct 2013 Location: Up North Posts: 1535 |
That sounds as if you are having a seriously negative experience and you aren't exactly just around the corner from this dealership. If you are away up in Scotland maybe they think you can't just pop in every other day to make your presence felt at Reception? |
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5th Nov 2013 11:28pm |
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| heartworm Member Since: 23 Oct 2013 Location: East Kilbride Posts: 25
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Will post up a detailed explanation tonight, I am currently working on a customer site but in short I got a 110 delivered on Wednesday 30th October and it had just over 35K miles on the clock. With tax starting on the 1st of November I went to the doctors 4 miles down the road, half way there I pulled over due to a whining noise from the back/ transmission. AA come out, (From land rover assist) agree something isn't as it should be and send out a flat bed, remove it from flat bed (After a lot of hassle for being sent to a closed garage!) and the car wouldn't select a gear without the AA driver going into LOW. At this point we discover the electric windows are rather temperamental, and the back of the truck is covered in a clear fluid too.
Currently running around in a Toyota Auris hire car until they get this sorted - so far it's done 500 miles this week without breaking down. First time i've ever considered rejecting a car tbh, not sure if/how I could go about this. |
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6th Nov 2013 5:48am |
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| williamthedog Member Since: 29 Dec 2012 Location: south wales Posts: 3441
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the only checks they seem to do is making sure they got your money before you leave. i only work about 1.5miles from them but i avoid them like the plague now !!! |
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6th Nov 2013 7:04am |
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| steve E Member Since: 06 Mar 2011 Location: Tenby Posts: 2073
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Hi William
why was your experience so bad with them? |
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6th Nov 2013 8:21am |
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| williamthedog Member Since: 29 Dec 2012 Location: south wales Posts: 3441
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they gave me a delivery date, so i went in the week before to sort everything out.
when i went there i was told it had ben put back 6weeks,nice communication ! when i picked it up the salesman couldnt be bothered showing me to the vehicle or no apologies for the way i was treated. customer care ,more like customer careless !!! |
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6th Nov 2013 9:10am |
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| steve E Member Since: 06 Mar 2011 Location: Tenby Posts: 2073
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That's really bad William
They didn't want me to pick mine up on the Saturday I wanted so I got them to bring it to me at work on the Monday. I wouldn't be happy with that on a new car. im still waiting to hear |
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6th Nov 2013 9:18am |
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| steve E Member Since: 06 Mar 2011 Location: Tenby Posts: 2073
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its nearly 1 oclock and I haven't heard a thing yet.
been with them over 24 hours and was told they would phone yesterday. just left a message as cant get hold of sales gent. Hoping they phone back to say all is done and its on its way back to me 
missing Bertie already. |
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6th Nov 2013 12:59pm |
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| williamthedog Member Since: 29 Dec 2012 Location: south wales Posts: 3441
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dont hold your breath Steve
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6th Nov 2013 1:19pm |
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