 | Home > Land Rover Customer Relations > And not a bulkhead in sight................ |
 
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| ratatatat Member Since: 14 Sep 2013 Location: Carlisle Posts: 7   
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My Defender is just over 3 years old with added LR warranty cover. Went in for 60k service and spray job on front screen hinges as the paint was coming off. I was told that the bulkhead was also rotting and needed to be replaced. Almost 7 WEEKS LATER THE LR DEALER STILL CANNOT GET THE REPLACEMENT PARTS! If they were made in Mars it might be easier, but apparently a part that is manufactured in Solihull every single day cannot be got hold of for a mere customer! The LR dealer treated me very well giving me use of their Freelander for all this time and 4k miles, but this really is shoddy from LR factory. Perhaps I'm wrong afterall, and the parts are manufactured in Uranus!! Thoughts?
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15th Sep 2013 7:12am |
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| LandRoverAnorak Member Since: 17 Jul 2011 Location: Surrey Posts: 11324
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It sounds like you need to be speaking directly to the Land Rover customer service people, to be honest. Darren
110 USW BUILD THREAD - EXPEDITION TRAILER - 200tdi 90 BUILD THREAD - SANKEY TRAILER - IG@landroveranorak "You came in that thing? You're braver than I thought!" - Princess Leia |
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15th Sep 2013 7:52am |
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| ickle Member Since: 22 Jul 2010 Location: South Vendee Posts: 1786  
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rotten bulkhead at three years old?????
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15th Sep 2013 11:36am |
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| ericvv Member Since: 02 Jun 2011 Location: Near the Jet d'Eau Posts: 5816  
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Dealers have to do a rust inspection every year and put their stamp in the trucks maintenance booklet. How can the bulkhead be rotten/rotting at 3 years old and same time got a clean bill in the second year? Your dealer seems at fault here, unless between year two and three, you have given your truck a salt bath or so. I would not let them get away with this all too easily. You never actually own a Defender. You merely look after it for the next generation.
http://youtu.be/yVRlSsJwD0o https://youtu.be/vmPr3oTHndg https://www.youtube.com/watch?v=_GtzTT9Pdl0 https://www.youtube.com/watch?v=ABqKPz28e6A https://www.youtube.com/watch?v=rLZ49Jce_n0 https://www.youtube.com/watch?v=XvAsz_ilQYU https://www.youtube.com/watch?v=K8tMHiX9lSw https://m.youtube.com/watch?v=dxwjPuHIV7I https://vimeo.com/201482507 https://www.youtube.com/watch?v=ZSixqL0iyHw |
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15th Sep 2013 11:46am |
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| ickle Member Since: 22 Jul 2010 Location: South Vendee Posts: 1786
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perhaps in these green re use and re cycle times, they've found a new source of steel - old Lancias perhaps or even disco 1 boot floors?
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15th Sep 2013 12:04pm |
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| Retroanaconda Member Since: 04 Jan 2012 Location: Scotland Posts: 2656 
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No way a bulkhead can be rotten after just three years, even with Land rover's modern weight-saving steel. Rusty, absolutely. But not rotten.
When they do change is I'll gladly take the "rotten" and unusable one off their hands, save them chucking it in the skip  |
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15th Sep 2013 12:59pm |
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| ratatatat Member Since: 14 Sep 2013 Location: Carlisle Posts: 7
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I was also astounded when they said rot - even more so as it was them who brought it to my attention. Funny thing was that they rebuilt the car 2 weeks ago and tried to make me have it back, but when I went to collect I noticed they hadn't bothered fitting the rear view mirror so I refused
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Have to say the front reception service staff are tops (that's you K & J) and one of them even quite hot (that's not you J - no offence if you read this post!). Will miss them, (but not the body shop), as now I've decided to cross over to the dark side for a while.......... 
Not saying who the dealer is, but it's in Carlisle and rhymes with Lloids. Not saying which dark side I'm going with, but it rhymes with Geep  |
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15th Sep 2013 1:02pm |
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| Happyoldgit Member Since: 14 Sep 2007 Location: Norfolk Posts: 3471 
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Can you be more specific about where the rot actually is and to what extent? By rot they might mean surface rust which is sometimes found on some of the inside edges of the bulkhead even when they are just 3 years old. Steve.
Owned numerous Land Rover vehicles of all shapes and sizes over the decades. Current Defender: A non tarts hand-bagged Puma 110 XS USW. [Insert something impressive here such as extensive list of previous Land Rovers or examples of your prestigeous and expensive items, trinkets, houses, bikes, vehicles etc] http://forums.lr4x4.com I used to be Miserable ...but now I'm ecstatic. |
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15th Sep 2013 6:12pm |
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| ratatatat Member Since: 14 Sep 2013 Location: Carlisle Posts: 7
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Don't know Steve as I didn't see it, but it was bad enough for them to replace the whole bulkhead. Gripes!
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16th Sep 2013 7:36am |
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| Interlet Member Since: 10 Oct 2011 Location: Norwich Posts: 461 
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Mine's a 98 reg, and I've driven through a lot of crap and salty roads and I've inspected all up inside it and its mint. Not a spec of rust on the outside either, if it was polished, the bulkhead paintwork would be like new. So get them to physically show you where this so-called rot is. 1998 110 300Tdi White Hard Top
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16th Sep 2013 9:17am |
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| jimbob7 Member Since: 06 Jul 2013 Location: uk Posts: 2055 |
It seems to be getting a popular response from Landrover "sorry sir we can't get the parts",I thought that all car manufacturers were obliged to carry stock for a minimum of 10 years AFTER production has finished,if you can't get parts for a current Landrover within a respectable time that is very poor service.
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16th Sep 2013 11:35am |
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| Supacat Member Since: 16 Oct 2012 Location: West Yorkshire Posts: 11018 
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Made me chuckle this...
free use of dealers motor and 4k of miles not on op's motor - looking for the downside there? 
Dealer's going to do some warranty work and other posters are asking if it's necessary. It's a strange world |
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16th Sep 2013 7:33pm |
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