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Caterham



Member Since: 06 Nov 2008
Location: Birmingham
Posts: 6298
England 2011 Defender 110 Puma 2.4 XS CSW Stornoway Grey
I knew I should have listened to you.

I've found a new dealer Confused

I'm gonna do it myself from now.....or at least I'm gonna try, and where trying isn't good enough I'm tempted to ask for the parts and get someone reputable to sort it even if I have to pay the labour.

assuming its not something too expensive like an engine replacement - in which case got any suggestions as to where I should try?

Big Cry

ps. what do you know about viscous fans (nobody has responded to my other topic Sad )
Post #213462 22nd Feb 2013 9:59pm
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LR90XS2011



Member Since: 05 Apr 2011
Location: bickenhill
Posts: 3641
United Kingdom 2011 Defender 90 Puma 2.4 XS CSW Galway Green
Caterham

I dont know how you have stayed sane, I would have bricked the dealers windows and scratched all the cars by now if they messed me about like you have been.

Any chance you can let us know who you were using so we can all avoid them.

Also what have LR head office had to say about all this, its one for Watchdog, the power of the internet may also raise a reaction, I think they should be giving you a new vehicle by now, have you got a good solicitor.

Keep posting on here I makes me realise how lucky Ive been that mine has not been so afflicted and Im hoping this will ultimately have a happy ending

My sympathies

Rob Thumbs Up DEFENDER 90 TDCI XS,

I hope everyone is well and your land rovers make you happy
Post #213531 23rd Feb 2013 9:49am
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rossy



Member Since: 29 Nov 2010
Location: Co. Roscommon
Posts: 1296
Ireland 2011 Defender 110 Puma 2.4 CSW Stornoway Grey
Caterham, may I make a suggestion ?

Years ago I had constant problems with a Citroen Xantia. The dealers either were not interested or just did not spend the necessary time to investigate. Then I realised something. I lived in Slough at the time. Citroen's UK Headquarters were in Slough so one day I turned up and politely asked to see their Managing Director. I waited for half an hour. One of their directors (not the MD but senior enough) accompanied by a small entourage of sycophants/note takers ushered me into an office and listened patiently while I politely but firmly made my case. There was lots of ' I'm so sorry to hear' and 'We always try to put our customers first' - the usual corporate guff but to get to the point my problems were fixed very quickly with regular updates from their UK technical manager. So what if they thought ' What do we need to do to get this Ahole off our backs ?' Face to face works.

Now wait a minute. You live in Birmingham. LR HQ is in Solihull. Write down your issues and pop over to them. Don't phone - you'll get fobbed off. There will be someone senior there who will want to get you off their back. Don't come back later. Say 'Its OK I'll wait. I bet you won't be waiting long.

Corny but true. The squeaky wheel gets the oil ! Thumbs Up
Post #213637 23rd Feb 2013 7:19pm
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Caterham



Member Since: 06 Nov 2008
Location: Birmingham
Posts: 6298
England 2011 Defender 110 Puma 2.4 XS CSW Stornoway Grey
Rob, some might argue I'm not sane....

I think I'm at the end of the road with my problems now....or at least factory based ones.

the bonnet catch is very minor but just another reminder of how useless the local dealer (or their monkey in the workshop is that doesn't get watched closely enough). I have to say I believe for the most part the management side of things give me confidence in getting the job done and wanting to help (thats the impression at least).

anyhow, once they've sent me some new carpets and bonnet cable I think I'm as close to sorted as I'll ever be.

Thumbs Up Very Happy

given egr and maf sensors a clean and had injectors / fuel pump learnt (big thank you to IRB) so a bit of time and hopefully I can report back to say all is good.

Any more major issues Rossy and I might just take a trip over to Solihull (and probably should have months ago).
Post #213677 23rd Feb 2013 8:57pm
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bell-auto-services



Member Since: 08 Jul 2007
Location: North Yorkshire
Posts: 2232
United Kingdom 2013 Defender 110 Puma 2.2 USW Orkney Grey
Caterham wrote:
some might argue I'm not sane....



+1 hehe
Post #213792 24th Feb 2013 12:49pm
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Caterham



Member Since: 06 Nov 2008
Location: Birmingham
Posts: 6298
England 2011 Defender 110 Puma 2.4 XS CSW Stornoway Grey
dealers fitted a replacement door solenoid to the drivers door recently......

I now wonder if they swapped it with the rear door as thats packed up now Sad



funny how time heals....having read through this post again I'd almost forgot about most of my previous issues. Thud

anyhow, done 200miles today and mechanically things are good Thumbs Up

I hope you're all enjoying yours ?
Post #264355 6th Sep 2013 8:58pm
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Caterham



Member Since: 06 Nov 2008
Location: Birmingham
Posts: 6298
England 2011 Defender 110 Puma 2.4 XS CSW Stornoway Grey
Big Cry

damn its working again this morning?
Post #264403 7th Sep 2013 8:34am
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me@td5.org



Member Since: 16 Jan 2011
Location: Warwick
Posts: 856
2000 Defender 90 Td5 HT Epsom Green
I'm starting to think that your Defender and my BMW are brothers from another mother. One year left until it's out of my life forever! www.td5.org
Post #264405 7th Sep 2013 8:52am
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Caterham



Member Since: 06 Nov 2008
Location: Birmingham
Posts: 6298
England 2011 Defender 110 Puma 2.4 XS CSW Stornoway Grey
but the last few weeks things have been great till I came to looks door via the key I noticed back door wasn't locking (no idea for how long its not been working)?

wiggled the wires and was working again until yesterday - did loads of wiggling and couldn't get it to work and then this morning its working just fine Confused
Post #264427 7th Sep 2013 11:26am
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jimbob7



Member Since: 06 Jul 2013
Location: uk
Posts: 2055
S'funny that,I have a similar problem with my bonnet catch,every time I pull the handle mi wallet opens. Neutral
Post #264436 7th Sep 2013 12:37pm
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Caterham



Member Since: 06 Nov 2008
Location: Birmingham
Posts: 6298
England 2011 Defender 110 Puma 2.4 XS CSW Stornoway Grey
As time goes on i'm realising just how hopeless the muppets really were at the steallers....
Come to do a service and firstly I'm thinking they didn't bother to change the filter and then I noticed that the air box lid has been broken!!! Nothing detrimental but annoying all the same
Post #282716 16th Nov 2013 5:14pm
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