 | Home > Puma (Tdci) > Intercoolers for Puma 110 |
 
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| BruceT Member Since: 01 Nov 2010 Location: South Africa Posts: 517  
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Yeah you right. I guess we are used to waiting for things here.
I've just mailed them. Let's see what happens. |
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31st Jul 2012 4:08pm |
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610  
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Bruce reading back through the thread that Monday would have been eight days ago? I'm still surprised you 'rode with this one' and didn't do as you intended. The intercooler may well have been with you by now or at the very least winging it's way to you....  If you go through life with your head in the sand....all people will see is an ar5e!!
Treat every day as if it is your last....one day you will be right!! |
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1st Aug 2012 3:52am |
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610
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Good luck Bruce.
I sincerely hope it pans out the way you want it to. Let us know how you get on. If you go through life with your head in the sand....all people will see is an ar5e!!
Treat every day as if it is your last....one day you will be right!! |
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1st Aug 2012 6:01am |
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| BruceT Member Since: 01 Nov 2010 Location: South Africa Posts: 517
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Thank you.
Unfortunately for them is that there is a whole bunch of Landy owners here in SA waiting for me to get back to them with my results........but they seem to be too busy anyway to be able to supply so they probably wouldnt care. Just phoned them and still no closer to an answer. They guy I have been dealing with is not in and they will get him to mail me with an answer when he is in. |
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1st Aug 2012 6:55am |
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| richardd Member Since: 01 Aug 2012 Location: Glasgow, sort of Posts: 21  
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Just a point of information
I've dealt with Allisport for many years and as many have mentioned they can be slow to reply. Their products are second to none but when you are dealing direct with the manufacturer you can fall foul of their catch 22; talk to people and not get anything made or get it made and not talk! For a standard product I'd always deal with one of their distributors then you get the best of products and, hopefully, good service. |
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1st Aug 2012 12:10pm |
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| BruceT Member Since: 01 Nov 2010 Location: South Africa Posts: 517
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I just received a long reply from them apologizing for the delay. I actually feel quite bad as I also sent them a email basically threatening them which was wrong of me, but at least i finally got a reply.....not an answer but a reply.
I hope am not being unreasonable but when you are on the other side of the world and you dont know who their dealers are (until it was too late in my case), you have no option but to assume you will get good service especially after seeing comments on ebay. they also state on Ebay that they have 10 units available and as of today (01 August) only 8 have been sold of that 10. So is there or isnt there stock?? All I wanted is an idea of when the order will be dispatched or even ready for dispatch. When placing the order I had originally asked if they could try and get them to me by the 3rd of August as I have a trip to Botswana on the 9th. They said they would try and get it to me. From the email I received today they are running at a 8 to 10 week lead time and are under huge pressure due to staff shortages etc etc. I never knew that until today......it should have been communicated when I placed the order! Unfortunately I have seen this too often, companies have a brilliant product but are let down by their service (no matter the excuse). Under promise and over deliver, I say. |
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1st Aug 2012 12:28pm |
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610
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Did you ask why they have taken the money then, when they are unable to supply the product for between two and two and a half months? Sounds like despite not being able to supply you with what you require they prevent you from going elsewhere by taking your money. Good business ethics??? Think not!!!!
http://www.adviceguide.org.uk/england/cons...stance.htm If you go through life with your head in the sand....all people will see is an ar5e!! Treat every day as if it is your last....one day you will be right!! |
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1st Aug 2012 12:39pm |
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| BruceT Member Since: 01 Nov 2010 Location: South Africa Posts: 517
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K9F it hasn't been that long. Basically 3 weeks. My gripe is that I can not get a date. I would definitely have preferred to order from a company like BAS because then I would be ready for my trip next week.
P.s. your avatar is very disturbing in a funny way.....  |
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1st Aug 2012 12:49pm |
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| wslr Member Since: 18 Jul 2010 Location: Wellington, Somerset Posts: 581
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If you have a Terrafirma dealer out there in SA, then see if they have any Serck Motorsport units - Part number TF181 for the off road and TF182 for the fast road.
OK, not the brand you are after, but easily as good as quality and performance wise. |
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1st Aug 2012 12:54pm |
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| BruceT Member Since: 01 Nov 2010 Location: South Africa Posts: 517
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Thank you WSlr. I am going to have to wait for this as my account has been deducted.
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1st Aug 2012 12:59pm |
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| richardd Member Since: 01 Aug 2012 Location: Glasgow, sort of Posts: 21
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You're not being unreasonable, I'm just offering an alternative view. |
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1st Aug 2012 12:59pm |
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| K9F Member Since: 12 Nov 2009 Location: Bournemouth Posts: 9610
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Maybe I'm reading this wrong but as they are stating an eight to ten week lead time and you've already waited three weeks? By my reckoning from what they have said below you've only got another five to seven week wait until you get your intecooler! If you go through life with your head in the sand....all people will see is an ar5e!! Treat every day as if it is your last....one day you will be right!! |
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1st Aug 2012 1:03pm |
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| BruceT Member Since: 01 Nov 2010 Location: South Africa Posts: 517
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yes but that would have been great to know from the beginning when I was asking all the questions. I was told (on the 12th July) that they are busy with a batch which should be finished in 2 weeks and they will try and deliver it to me by the 3rd August. (see below sent to me on the 11th)
Also on Ebay it says they have stock?? But basically you are correct, it looks like I could have to wait up to another +- 5 - 7 weeks. Received this on 12th
Then on the 17th this:
At the end of the day I have been assured that I will get what I ordered and that I have not been ripped off. this was my main concern....Im happy about that.....im just sorry I am going to have to wait a lot longer than what I had expected. |
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1st Aug 2012 1:27pm |
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| bell-auto-services Member Since: 08 Jul 2007 Location: North Yorkshire Posts: 2232 
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Hi I can assure you 100% you wont get ripped off from Andy at Allisport, I say this with such conficence if you do ill pay you the money back AND give you a free intercooler. You really have nothing to worry about. Allisport are a really good company and make fantastic products but sometimes things happen in manafacturer that hold production up of stock which ends up in time delays for the customer. Some may say increase staffing levels, BUT this can in some cases have an adverse effect on quality and consistancy due to different staff having different levels of capabilitys and styles of welding etc etc which is why its so hard to employ welders to work to a standard you wish for all your products. Though I appreciate you have waited a while for your cooler, you will get it and it will be a fantastic peice of kit that has not been rushed out of the door just because the backlog may be high at the factory at the moment. The quality will still remain 100% and the manafacturer wont get rushed so you will end up with an intercooler that is worth the wait in the end im sure. Pete |
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1st Aug 2012 10:55pm |
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