 | Home > Puma (Tdci) > Lost the will to live.......... |
 
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| bob neville Member Since: 30 Apr 2009 Location: Marbella Posts: 3248   
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Chay
I know what you mean ! My first 110XS DC, now 6 weeks old, is being replaced due to the lack of paint ! It is Galway Green with a very nice shade of white showing through ! The dealer spent 4 weeks respraying bits but in the end I wrote to Land Rover and asked for a replacement. My replacement vehicle is at the dealers - it came directly from the factory - and the tailgate and area below had to be sprayed because there was more white showing than green ! I was supposed to take delivery this week but there appears to be a delay for some reason - I wonder what else is wrong ? !! I gave up with the dealer and went directly to LR and had a response in 24 hours. I hope the new 68,000 euro Fire and Ice specials are better otherwise LR will have some very unhappy customers ! Bob |
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12th Jun 2009 1:12pm |
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| Martin Site Admin Member Since: 02 Apr 2007 Location: Hook Norton Posts: 6605  
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http://www.defender2.net/forum/topic123.html http://www.defender2.net/forum/topic124.html |
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12th Jun 2009 1:46pm |
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| chay Member Since: 09 Nov 2008 Location: Anglesey Posts: 44 
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All this on a £26k vehicle a year old.
Click image to enlarge Land Rover : Stone chips.................? Really?????????? |
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12th Jun 2009 3:10pm |
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| chay Member Since: 09 Nov 2008 Location: Anglesey Posts: 44
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and
Click image to enlarge (Thanks for the instructions .........) |
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12th Jun 2009 3:12pm |
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| foiloman Member Since: 23 Dec 2008 Location: Berkshire Posts: 9
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My Puma also suffering from poor paintwork, again awaiting a response from Land Rover.
All the paint in the roof gutters is flaking off, as is the paint on one wheel arch and also all flaked off the front grill. Not somewhere you'd normally look, but do check your roof gutters... 2.4 110 XS |
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12th Jun 2009 4:32pm |
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| mse Member Since: 06 Apr 2008 Location: UK Posts: 5035 
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Im your expert on the gutters and the roof. I had a huge battle with them over it - i do mean huge!! even got it internally escalated and customer services didnt want to know, although accepted there was a problem They blamed everything! 3 attempts to repair the roof and i hope the work holds. Mike |
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12th Jun 2009 6:21pm |
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| Grockle Member Since: 24 Nov 2008 Location: Peak District National Park Posts: 2266 
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Chay another dealer may see it differently,is there another one near you ? 2.4 90 XS
1968 1/32 scale Britains 109 Pick up. |
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13th Jun 2009 8:23am |
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| Nidge Member Since: 27 Jan 2008 Location: Kildare Ireland Posts: 818  
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If only my problems were as minor as yours. I would be delighted if that was all that was wrong with mine !!
At the dealers again for more warranty work ,the 10th time in a year. This time - New clutch , Rear wheel bearings again, New Air flow meter and to repair a ding they but in the wing top when it was in last time. IMHO you would be better off to take of the parts that are rusting and have them refinished by a professional. I know its not right and will cost some money but would give you piece of mind. N. |
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13th Jun 2009 8:54am |
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| chay Member Since: 09 Nov 2008 Location: Anglesey Posts: 44
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Nidge,
As I said at the start of the post, I have had other problems, but not as many as a lot of people who have posted here. What I am particulaly highlighting here is Land Rover's response, possibly advised by the dealer, that these problems are not thier responsibility, when manifestly, they most certainly are. The finish on these parts is just bio-degrading. Are we seriously suggesting that having spent £26k, we have to get parts re-finished because Land Rover try and fob us off? Never heard of that before. Has anyone had any luck with getting a degree of sensibility from Land Rover warrenty department? Whats the trick? Chay |
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13th Jun 2009 11:49am |
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| Grockle Member Since: 24 Nov 2008 Location: Peak District National Park Posts: 2266
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Chay.the people in LR customer service are graduates fresh out of uni,all they do is talk to the dealer,as i asked before is there another dealer near you.who may be more helpful. 2.4 90 XS
1968 1/32 scale Britains 109 Pick up. |
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13th Jun 2009 12:10pm |
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| chay Member Since: 09 Nov 2008 Location: Anglesey Posts: 44
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Unfortunatley the next nearest dealer is a good couple of hours away, which does not sound too bad, but means half a day off work just to get there and back and I'm loath to give the wife the problems of getting it sorted.
After 30 years of Land Rovers, including rebuilds, shows and gatherings, I really am beginning to think that I have had enough. Mine has been rust proofed from brand new, has a (brilliant) BAS upgrade and two sets of carpets. The only 'off-roading' has been the lanes of Snowdonia and some wet grass, 10.5k miles and now I have decided to sell it. I hate arguments and rows, Land Rover and the dealers seem to thrive on them. Chay |
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13th Jun 2009 12:50pm |
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| Grockle Member Since: 24 Nov 2008 Location: Peak District National Park Posts: 2266
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I'm sorry it's got to this mate,hope you have better luck with whatever you go for
 2.4 90 XS
1968 1/32 scale Britains 109 Pick up. |
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13th Jun 2009 1:06pm |
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| mse Member Since: 06 Apr 2008 Location: UK Posts: 5035
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Just do this: Write a letter to the dealer principle explain the issues. Give him a reasonable timeframe to reply with an action plan - 14days. In the letter state if they do not take appropriate action then a small claims summons will be issued by the county court for the cost of the next nearest dealer completing the work - with warranty and any loss of earnings to do this. Your contract is with the dealer - not LR - LR support the dealer, the dealer support you. DOnt get worked up - accept that these things do take some time and see where you get with that. Mike |
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13th Jun 2009 1:11pm |
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| chay Member Since: 09 Nov 2008 Location: Anglesey Posts: 44
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Mike,
Thanks for the suggestion, however the dealer that I brought the Puma from is on the other side of the country, 300 miles away, we moved about 5 months after the purchase. When we did move, I contacted LR Customer Services and they stated that any warrenty work would be carried out by any dealer, anywhere. However, most dealers are not really bothered about Defender purchasers, they are only interested in Diso and RR buyers. And the bottom line is "Well Land Rover warrenty say............." An invidious situation. Regards Chay |
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13th Jun 2009 1:50pm |
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