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| 18stone Member Since: 16 Dec 2010 Location: Mid Essex Posts: 137   
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24 hours on and they suspect a malfunctioning injector but they don't know which one. They are awaiting approval to replace all 4......
They might even call me rather than me having to call them for once.  D300 HSE 110 |
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8th Dec 2011 2:25pm |
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| 18stone Member Since: 16 Dec 2010 Location: Mid Essex Posts: 137
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Alas, no incoming call so I called them. The pulling to the left under braking is not brakes or tracking so they've swapped the wheels around and 'hope' it's fixed! How about road-testing it to check, I asked??!
The injectors are being reprogrammed 'as we speak' so it will all be done if i get there bertween 5.30 and 6.00. I have no expectations of this being right or ready when i get there. I'll update in due course.  D300 HSE 110 |
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8th Dec 2011 3:22pm |
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| GREENI Member Since: 22 Aug 2010 Location: staffs Posts: 10381 
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It's sad to know that it affects you so much that it puts you off Land Rover all together, I hope they sort all your issues.
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8th Dec 2011 3:30pm |
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| TACK Member Since: 26 Apr 2009 Location: Essex Posts: 1045 
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18 Stone we should create our own dealership! I have been having the same problems in Essex, used GS Maidstone 2 weeks ago (again) as I have been so unimpressed with lookers Chelmsford over the past 4 years, there is a thread on here about it, same old storey I’m afraid.....
Leaning towards getting an A6 Avant in the New Year, don’t know if to give up the Green Oval and the hobby or give up the current Audi we own. 
Hope you get it sorted  |
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8th Dec 2011 4:21pm |
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| T1G UP Member Since: 08 Dec 2009 Location: Bath Posts: 3101 
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if your not into defenders then there a load of old tat to most!
they know they'll struggle to get clearance to sort out rattles etc with dealers charging £100+ an hour there there for the money...not the love! audis are just as bad, my old man has a a4 quattro...having trouble with the haldex rear diff due to lack of servicing......aparently you have to ASK them to do it as it's not on there service schedule!...although they charge for it! he's had words....the salesman tried cutting him a deal n a new one............ he wants a range rover....my mum doesn't |
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8th Dec 2011 4:35pm |
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| 18stone Member Since: 16 Dec 2010 Location: Mid Essex Posts: 137
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Update;
I read an extract to the mechanic from this very forum posted by someone in the know about reprogramming the 16-digit codes into the injectors. He went away and hey presto fixed the clattering when cold. It's coming to something when I have to tell their 'leading' mechanic about a fix I read about on a forum!! They acknowledge it pulls to the left under braking and, despite their 'fix' of moving the wheels around the vehicle, it still does it. They are at a loss but seemingly are happy to return the vehicle to me. The heatshield rattle (on the manifold) that I fixed 4 months ago by inserting a nut under the shield under each of the three screws that hold it to a rail have been 'removed by the mechanic because they shouldn't be there'. I explained they were there to fix the rattle that 'shouldn't be there' and I had actually asked them to fix a similar rattle from elsewhere in the engine bay when travelling at 70mph. They couldn't understand the idiocy of what they were saying when they said 'we couldn't hear it in the workshop'. Unless they were doing 70mph on a rolling road they were always unlikely to recreate the same circumstances, weren't they!? They failed to return my locking wheel nut adaptor and when I asked why on earth they don't use their own they said it provides them with an opportunity to check it is present and functioning (so as to avoid the customer being inconvenienced in an emergency). The service manager just about picked up the irony of not even returning it to me. The mats were thrown back in, all on the wrong side of the vehicle and the service book and their marketing blurb etc etc was left strewn across the passenger seat. Their so-called 'full tank' in the VW Polo courtesy car took 18.45 litres to fill up when I returned it having done 118 miles. That's 29 to the gallon for a 1.2 Polo! Clearly not 'full' when they gave it to me. The Service manager's proposal? To come and collect it, put right what's wrong (although they can't fix the braking pull apparently), replace my fix on the heatshield and deliver it back to me. My response? Courier the locking wheel adaptor to me and I'll spend time refixing my rattle cure, I'll get my local indy to fix the pulling and I'll use someone else in the future as I've lost all confidence in them. Two hours later a wingnut from the valeting department turned up on my doorstep with the adaptor, a squeaky reiteration of the apology and a half day Experience voucher (which I've since returned to the Service Manager with my thoughts). Half a day and the nearest location is west Bedfordshire!! Complete muppets and no different to the experience I had for years with Lookers Chelmsford. Does nobody give a toss any more, about anything!?  D300 HSE 110 |
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13th Dec 2011 11:44am |
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| diesel_jim Member Since: 13 Oct 2008 Location: hiding Posts: 6092 
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I've had issues with my Mitsubishi this week. Engine took a major nose dive a couple of weeks ago (totally wrecked it all due to a £12 timing chain guide) and Mitsi UK would barely give me the time of day.
I think it's just dealers and head office all over really. Once they have your money they couldn't give a monkeys.  |
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13th Dec 2011 12:44pm |
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| Glynparry25 Member Since: 16 Feb 2009 Location: Miserable Midlands Posts: 3015  
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Unfortunately it isn't just Land Rover, or cars for that. I am lucky as all the work I have had has been done by good dealerships with awesome customer service (Ripon LR, Paderborn LR and Limassol LR).
In Germany loads of the guys were buying Audi and were disgusted by the service they received. One bought a TT, first problem was when he picked it up he was left waiting 30 mins for the salesman without the offer of a coffee or a seat. Then after 4 months the whole dashboard would shake at any speed above 65mph..... Guess what the dealer said...... Sir, they all do that. One of the hardest things nowadays is finding a dealer who cares and knows what they are talking about Glyn   |
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13th Dec 2011 1:12pm |
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| Landie Boy Member Since: 14 Jan 2011 Location: Essex Posts: 431 
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Hi,
That place is a ripoff merchant, my dads mate took his car there and they said it was a lost cause. They gave him some money, two weeks later its driving around dunmow. When they got Land Rover approved a couple of months later we took my mums sport there as we used to live in dunmow and they had it for a week and they still could not work out whats wrong with it. We had, had enough and took the vehicle back at took it to lookers in Bishop's Stortford. Probably the best move we made, they found the problem instantly and sorted it within 10 minutes since then they have looked after the sport till we sold it and at the moment they look after the Discovery and Defender  top class service, they come and pick it up for you for servicing etc and don't mind mods and off roading
Jack |
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13th Dec 2011 8:44pm |
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