 | Home > General & Technical (L663) > Why are LR dealers so terrible? |
 
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| Moo Member Since: 01 Oct 2021 Location: UK Posts: 1340  
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14 Land Rovers in 17 years with the same salesman might be a clue to why you get great service.... Eiger Grey MY23 D250 SE with bits. Known as Noddy.
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22nd Aug 2024 10:29am |
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| ruben Member Since: 04 Feb 2021 Location: ASTURIAS Posts: 159 
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Here, in this part of Spain, I have had all kinds of experiences, but in general they have always been very good, let's hope they continue with the Defender... as for your opinions compared to Volvo, here in Asturias and the surrounding areas, they would be completely impossible, and I find them impropery and curious since THEY ARE THE SAME JLR & VOLVO DEALERS.…you would be happy!
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22nd Aug 2024 10:42am |
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| J77 Member Since: 04 Nov 2019 Location: Fife Posts: 3387 
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The service was the same on the first as it is now. Considering my first experience of LR ownership was a Disco 3, which required a new engine under warranty after less than a year. I only went out to buy a new pair of trainers. Never bought a pair since. 24MY 90 D250 HSE, Tasman Blue |
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22nd Aug 2024 11:36am |
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| Retroanaconda Member Since: 04 Jan 2012 Location: Scotland Posts: 2637
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I am similarly some distance from the dealer and it’s a day out of my time to go over there to have things done. I’ve turned up for a booked service and they’ve not had ‘space in the workshop’. I’ve had them phone me halfway through a service to say they’ve not got all the parts required. I’ve had courtesy cars not ready when I arrive. They misdiagnosed tyre noise as an drivetrain problem and wasted my time (and LR’s money) swapping diffs and other components needlessly. And on the last occasion they dislodged the dipstick tube from the sump leading to a massive oil leak that luckily I noticed before the engine destroyed itself. Suffice to say that it will not be going back and I will do the servicing myself from now on, it’s the only way to get it done properly. |
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22nd Aug 2024 5:55pm |
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| macfrank Member Since: 05 Nov 2015 Location: somewhere in the north Posts: 1062  
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I second the bad BMW dealers but had the worst experience with our local LR dealer. An HR person I know said if you messed up school and couldn't find an apprenticeship anywhere, you end up as a car salesman. Sounds plausible. |
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22nd Aug 2024 5:59pm |
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| Redroof Member Since: 04 Jul 2023 Location: Scotland Posts: 29
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I am similarly some distance from the dealer and it’s a day out of my time to go over there to have things done.
I’ve turned up for a booked service and they’ve not had ‘space in the workshop’. I’ve had them phone me halfway through a service to say they’ve not got all the parts required. I’ve had courtesy cars not ready when I arrive. They misdiagnosed tyre noise as an drivetrain problem and wasted my time (and LR’s money) swapping diffs and other components needlessly. And on the last occasion they dislodged the dipstick tube from the sump leading to a massive oil leak that luckily I noticed before the engine destroyed itself. Suffice to say that it will not be going back and I will do the servicing myself from now on, it’s the only way to get it done properly.[/quote] With the exception of the oil leak, your experience sounds identical to mine. Today I am taking a full day to go back to the dealer to get the software update they were supposed to do on Tuesday, I will be asking for travel expenses. Hopefully they can also work out how to reset the service warning… I’m picking my Dad up on the way, so I get some time with him, so it’s not all a waste of time, and he can get to see what the customer service of a premium brand is really like  Current Garage...
1998 Defender 90 300Td 2021 Defender Carpathian Edition |
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23rd Aug 2024 6:37am |
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| H1Tad Member Since: 20 Jul 2024 Location: Maine Posts: 110 
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Just had my first service experience with the local dealer.
The good stuff first: There was never any question whether the windshield leak was covered under warranty. I didn't have to haggle or even escalate. The part was in stock. Service managers were informed, knew my vehicle and it's status. The less than good: Communication was not proactive. I had to be the one to ask for status updates every few days. I would have liked to have been informed on ETA's. The dealer outsources all it's glass work to a local glass company which took a week to get there. When they got there, the raised air intake was still installed and so they left without doing the job. The dealer removed the snorkel and the glass company came back the next day to do the replacement. Not really ideal. The remains to be seen: We'll see if the new glass fixes the leak issue. We have a storm coming this weekend with supposed 40mph winds so if it's going to leak, it will do it then. 2022 Defender 110 SE P400 Tasman Blue Expedition and Cold weather package 2003 Hummer H1 P400 Firehouse Red 2008 Toyota FJ Cruiser |
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30th Aug 2024 1:30pm |
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