Home > General & Technical (L663) > Why are LR dealers so terrible? |
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LR Nuts Member Since: 10 Aug 2022 Location: UK Posts: 1096 |
Land Rover Dealerships have a reputation to uphold
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21st Aug 2024 8:16am |
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Moo Member Since: 01 Oct 2021 Location: UK Posts: 1352 |
I think cr4p service is part of the business model and they do it so well that the training seems to be very effective.
Sadly, my local LR dealer seems to have ignored the standard operating procedures and has provided great service, whereas the dealer I purchased it from will soon be defending their behaviour in court....... Eiger Grey MY23 D250 SE with bits. Known as Noddy. |
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21st Aug 2024 8:45am |
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Retroanaconda Member Since: 04 Jan 2012 Location: Scotland Posts: 2639 |
Sounds like you used the same dealers I did. They have ended up doing several services free or discounted and paid me hundreds in compensation for their incompetence.
Excellent cars - terrible dealers. |
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21st Aug 2024 9:41am |
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Redroof Member Since: 04 Jul 2023 Location: Scotland Posts: 29 |
To be fair, given that it’s a 100% run in terrible service for me, I knew I was not alonandnit comes as no surprise! My Disco 4 came with a 5 year maintenance deal and the current Defender has two more years of free services to go - unless they cock up more.
One free service was part of the purchase agreement and the other two were because they couldn’t repair the damaged wrap which was noticed at the handover along with a huge crack in the panoramic roof - both of which were missed in the 165 point pre sale inspection 🤦♂️. If it wasn’t for the free servicing I’d be using an independent specialist. I feel like a glutton for punishment, which I guess comes with the territory - I’ve owned 300tdi 90 since 2009, which although has never let me down has taken a lot of time in maintenance and running repairs 😂 A friend questioned why I didn’t buy a Volvo instead, so I told him a Volvo is bought with with your head, and the Land Rover is bought with your head up your arse! In saying that I did go out and buy a Volvo as well as a second car, and to be fair it’s pretty good! Current Garage... 1998 Defender 90 300Td 2021 Defender Carpathian Edition |
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21st Aug 2024 10:27am |
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H1Tad Member Since: 20 Jul 2024 Location: Maine Posts: 111 |
You guys have me scared. I'm brand new to LR's and LR Dealerships - and I just dropped off my (new to me) 110 for a service appointment to fix a windshield that is doubling as a rain shower head!
It was not an auspicious start when the after hours key drop box was... locked shut. Thankfully the sales staff were still on site and were able to take my key with a sarcastic comment about "oh we just didn't want you to bring it in." I've got a friendly relationship with the dealer ownership and sales staff as they host Cars and Coffee a few times a year. They always put on a great event with free coffee and donuts for everyone. At one event last year I think they said they gave away close to 700 donuts. Lets hope I'm not going to eat it when it comes to this warranty repair. 2022 Defender 110 SE P400 Tasman Blue Expedition and Cold weather package 2003 Hummer H1 P400 Firehouse Red 2008 Toyota FJ Cruiser |
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21st Aug 2024 11:37am |
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discomog Member Since: 09 May 2015 Location: Notts/Lincs Border Posts: 2526 |
To be fair guys, LR dealers do make exceedingly good coffee and at the top notch dealers you also get free biscuits. Defender 90XS SW
Mini Countryman Cooper S Morgan Plus 8 |
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21st Aug 2024 12:43pm |
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lrFFM Member Since: 28 Sep 2017 Location: Frankfurt Posts: 62 |
I have dealt with 4 different LR dealers here in Germany and all of them have been very good. Much better than Mercedes or BMW.
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21st Aug 2024 1:21pm |
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lightning Member Since: 23 Apr 2009 Location: High Peak, Derbyshire Posts: 2737 |
My local Land Rover dealership has been fine, no issue with them.
The only complaint was the handover of the new Defender Commercial. Not for me the under cover handover area.....salesman stood next to the Defender outside in the rain and showed me how to start it and pair my phone. When we bought out VW Up GTi the experience was much better. The car was inside the showroom covered in a cloth, and we got champagne and flowers. Last edited by lightning on 22nd Aug 2024 7:05am. Edited 1 time in total |
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21st Aug 2024 6:18pm |
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TexasRover Member Since: 24 Nov 2022 Location: Paris Posts: 1034 |
I was surprised to find that at the local Peugeot dealership we had to pay for own coffee (€1) when we bought my wife's runaround 109 (basically a Toyota so annoyingly reliable). When we bought the car I requested my 1€ back, the salesman said no one ever asked for that. Needless to say we have not been back. |
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21st Aug 2024 6:48pm |
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Zed Member Since: 07 Oct 2017 Location: In the woods Posts: 3259 |
A Land Rover dealer’s primary job is to sell finance. Secondary they are parts fitters. If you want a place that knows how to look after your car properly go to a specialist. WARNING.
This post may contain sarcasm. |
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21st Aug 2024 7:41pm |
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Moo Member Since: 01 Oct 2021 Location: UK Posts: 1352 |
LR could learn a lot from Volvo. I was so impressed with the service and support from them. They could teach LR dealers a thing or two.
Interestingly I bought my daughter a new Mini from Dick Lovett Mini in Bath (Melksham), which we picked up today. She's only just turned 19 but they treated her with the utmost respect as the customer and took her seriously from the first point of contact.. Really impressed with both the Bristol and Bath dealerships. The same can be said of the Dick Lovett Bath LR. I didn't buy my car from them, but they have been really good and very supportive with good customer service. This is in stark contract to my supplying dealer.... Eiger Grey MY23 D250 SE with bits. Known as Noddy. |
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21st Aug 2024 9:59pm |
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Gareth Member Since: 12 Dec 2011 Location: Bramhall Posts: 1097 |
My dealer - Williams in Manchester, have just laid on a superb evening open air cinema event, showing ‘The greatest showman’! It was a great evening out, free food, booze and a funfair for the kids (well ok ME!) As a dealer, I have no complaints, they are expensive, but I have not disappointed. 2021 Defender 110 X-Dynamic HSE D300 MHEV
1966 S2a 109 aka Betsy 1968 S2a 88 aka Bob 2014 Jaaaag F Type 3.0 Supercharged. |
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22nd Aug 2024 6:16am |
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Redroof Member Since: 04 Jul 2023 Location: Scotland Posts: 29 |
Perhaps it is a Scottish thing but they just don’t seem to be able to provide reasonable service without fundamental mistakes in bookings.
It’s the servicing that’s the issue, the sales are great. It’s probably concentrated as I don’t live anywhere near a dealer and so it becomes a whole day affair for a simple service. I’ll be able to compare with Volvo soon when my XC-40 EV goes in for its first service! Current Garage... 1998 Defender 90 300Td 2021 Defender Carpathian Edition |
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22nd Aug 2024 6:30am |
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mlambton Member Since: 20 Apr 2024 Location: Devon Posts: 22 |
I have had huge issues with LR servicing and repairs (though with my RR SDV8 not my Defender) I could fill pages with the Vertu dealerships inability to coordinate a spare part availability with a loan car and an appointment date. They have failed so many times to bring the 3 elements together. A routine filter and oil change left me 2 weeks later stranded in a National trust car park with diesel all around the car because the technitian had not refitted the high pressure fuel pipe correctly to the fuel filter housing resulting in it blowing off. Ive had replacement parking sensors ordered and painted the wrong colour then the next set were for the wrong side and so it continues. Utter shambles. I just hope my Defender never needs to go in 2024 L663 110 Defender P400e Carpathian Grey
2015 Range Rover L405 SDV8 AB Corris grey 2010 Range Rover TDV6 HSE Narra Bronze sold 2006 Discovery 3 SE green sold Defender 90 td5 sold Defender 90 soft top sold |
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22nd Aug 2024 8:58am |
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