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lightning



Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2825

United Kingdom 
Software update 4.1 won't install
l keep getting a message saying that "new software is downloaded and ready to install" but if l try to install, it says failed due to no internet connection.

The vehicle says it's connected to 4g and l've also tried to connect it to my phone. The screen says both are connected.

Has anyone else had a similar issue and did you manage to sort it?
Post #1034741 14th May 2024 2:13pm
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WizzardPrang



Member Since: 05 Nov 2020
Location: Hertfordshire
Posts: 154

England 
I always schedule updates for when I'm at home so the Defender connects to my home WiFi.

Also, from my experience the updates do like the battery to be fully charged although you'll never see that given as a reason for failure to update. Current vehicle: 2020 Defender 110S
Gone: Defender 90 HT 200Tdi, Discovery Sport, Freelander 2

Insta: wizzardprang
Post #1034779 14th May 2024 8:55pm
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lightning



Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2825

United Kingdom 
Thank you for the reply.

l've connected the Defender to our home wi-fi and will see if the update works.
Post #1034784 14th May 2024 9:16pm
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DFNDER



Member Since: 02 Oct 2023
Location: Perth WA
Posts: 132

Australia 
As above, needs home wifi and full battery, car needs to be parked, locked and alarmed.
Post #1034806 15th May 2024 8:12am
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lightning



Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2825

United Kingdom 
Didn't work.



Click image to enlarge


Vehicle says it has 4G



Click image to enlarge
Post #1034812 15th May 2024 9:12am
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DFNDER



Member Since: 02 Oct 2023
Location: Perth WA
Posts: 132

Australia 
Try logging the car out of the i connect account, lock and arm, wait minute or so, open and sign back in, then try the update as per normal.

If not try power cycling your router and check that the car registers on your network.
Post #1034813 15th May 2024 9:28am
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lightning



Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2825

United Kingdom 
The first suggestion worked, thank you!



Click image to enlarge
Post #1034823 15th May 2024 10:40am
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Hairy Dan



Member Since: 25 Apr 2013
Location: NW Durham
Posts: 1418

United Kingdom 1998 Defender 90 V8 Petrol 50th Auto Chawton White
I had the update fail twice and then I realised that it had forgotten my wifi password for some reason, popped it in and pressed update again and it worked Thumbs Up Cheers Ian
--------------------
22MY Defender 110 D200 SE, Fuji White.
Kielder 4x4 Safari
Instagram @defender_v8
Post #1034859 15th May 2024 5:56pm
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LR Nuts



Member Since: 10 Aug 2022
Location: UK
Posts: 1140

 
I have a pair of these vents in the rear seat passengers windows .........


Click image to enlarge


I have to remove them, in order to secure the software update, something to do with the volumetric sensors in the vehicle (Dealer tells me) ??? and yes it worked, otherwise I keep getting a 'FAIL'
Post #1034884 16th May 2024 6:54am
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Hairy Dan



Member Since: 25 Apr 2013
Location: NW Durham
Posts: 1418

United Kingdom 1998 Defender 90 V8 Petrol 50th Auto Chawton White
It does say that when you agree to the update you must close all windows and lock the vehicle so it's not surprising that the windows being 'open' caused the update to fail. Confused Cheers Ian
--------------------
22MY Defender 110 D200 SE, Fuji White.
Kielder 4x4 Safari
Instagram @defender_v8
Post #1034885 16th May 2024 7:26am
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LR Nuts



Member Since: 10 Aug 2022
Location: UK
Posts: 1140

 
it did take Dealer several weeks to come back with that answer. They would not remove the vents, as they did not install them.
Post #1034889 16th May 2024 7:31am
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DFNDER



Member Since: 02 Oct 2023
Location: Perth WA
Posts: 132

Australia 
LR Nuts wrote:
I have a pair of these vents in the rear seat passengers windows .........


Click image to enlarge


I have to remove them, in order to secure the software update, something to do with the volumetric sensors in the vehicle (Dealer tells me) ??? and yes it worked, otherwise I keep getting a 'FAIL'


Not sure if the car is clever enough to measure the air volume in the car and use that to determine if a window is open or not, however a position sensor on each of the electric windows or in the mechanism isn't that hard to imagine.....if one if these conditions isn't met before an update, the default would be to cancel.
Post #1034892 16th May 2024 8:23am
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