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David007

Member Since: 26 Oct 2022
Location: Angus
Posts: 111

On line pack subscription renewal. What does it provide?

Morning, I've had the following email from Land Rover saying the subscription for my "on line pack" needs renewing, I'm struggling to see what this actually provides, I don't have Wi-Fi hotspot enabled and the cars is only 10 months old so I've still got a couple of years to run on the Tracker.
So can any one confirm what this is for or what I might lose by failing to renew. Thanks.

Land Rover United Kingdom

YOUR ONLINE PACK SUBSCRIPTION ENDS SOON
Dear David,

The Online Pack services for your Land Rover Defender will expire in 60 days, so the last day of your current subscription is Sunday, 5th May 2024. By choosing to renew your subscription now, your services will continue as usual. Renewing your subscription is easy, you simply tap this link and follow the quick steps:

FIND OUT MORE
YOUR ONLINE PACK SERVICES

If you decide not to renew this service, you’ll no longer have access to:

Online Pack* - Enhancing your in-car experience
Existing services associated to your Remote subscription, such as your Land Rover Remote App, SOS Emergency Call, and Optimised Land Rover Assistance, will remain active on your vehicle.

DON’T WANT TO RENEW?

If you decide not to renew your subscription, upon expiry the services shown above will be automatically removed from your vehicle. Please indicate if you:

Don't want to renew your subscription

No longer own the vehicle

Please note that the automatic removal of Services from the vehicle may not take place immediately if your vehicle does not have sufficient mobile network coverage.

Kind regards,

Land Rover Customer Support

JLR Ltd

20th Mar 2024 7:11am

Mr Fox

Member Since: 10 Sep 2011
Location: green & pleasant land
Posts: 1037

2015 Defender 90 Puma 2.2 HT Keswick Green

This may help:

https://www.defender2.net/forum/topic90619.html

20th Mar 2024 8:36am

Nuclear Nick

Member Since: 21 Aug 2021
Location: Southwest
Posts: 284

Open the Remote app, from the Home page hit More, then Subscriptions. Those you have are listed together with their expiry dates.

My Secure Tracker Pro was only ‘free’ for the first year.

20th Mar 2024 8:39am

David007

Member Since: 26 Oct 2022
Location: Angus
Posts: 111

Thanks for the reply's, I'm away from home at the moment but will have a better look when I get back.
As I said I don't think its for the Tracker as I've got a couple of years to run on that, when I click on the link in the email I get forwarded to the following and looking at that and it looks like I don't really lose much, I don't have Wi-fi hotspot enabled as I connect via my phone. The cost is £120 so £10 a month for something I'm not really sure I need.

• Online Pack With Data Plan

More about this subscription:

The Online Pack is designed to enhance your in-car experience, ensuring you and your passengers enjoy the journey while remaining connected to the world. It gives you unlimited data via an integrated SIM card, unlimited streaming for Online Media and weather forecasting for your favourite locations up to five days in advance.

A calendar for you to navigate to your next appointment is also included, as well as Cloud POI so you can search for key locations such as restaurants.

Online Pack services will evolve over time via the over-the-air updates.

20th Mar 2024 9:13am

Farmerben

Member Since: 16 Jan 2017
Location: Herefordshire
Posts: 605

I think it's for things like using apps like Spotify through Pivi Pro (rather than carplay/android auto) and the weather.
Also possibly using the remote app for locking/unlocking/remote start. https://instagram.com/bentheoandrews

20th Mar 2024 5:14pm

David007

Member Since: 26 Oct 2022
Location: Angus
Posts: 111

Ah, that would make more sense. Thanks.

20th Mar 2024 6:07pm

whiterdesign

Member Since: 10 Jun 2021
Location: Preston
Posts: 269

Ive not had to renew mine and it's coming up to 2 years old. Renewed secure tracker after 12 months. in the app the online pack with data plan has no expiry date. 110 XS 250 MY 23 Gondwana Stone, Cold climate pack and towbar

20th Mar 2024 11:17pm

Mr Fox

Member Since: 10 Sep 2011
Location: green & pleasant land
Posts: 1037

Farmerben wrote:
I think it's for things like using apps like Spotify through Pivi Pro (rather than carplay/android auto) and the weather.
Also possibly using the remote app for locking/unlocking/remote start.

I assumed, as above, that what you are paying for is the connection to the onboard sim - akin to paying for a mobile phone contract.

21st Mar 2024 8:17am

LR Nuts

Member Since: 10 Aug 2022
Location: UK
Posts: 1141

where is this 'onboard sim' located in the vehicle. Also how do I remove it !!

21st Mar 2024 9:50am

Scrumps

Member Since: 24 Feb 2021
Location: Somerset
Posts: 108

Hi,

Be advised, renewing your online subscription including secure tracker / secure tracker pro DOES NOT renew your map updates.

That is a separate thing @ £90 per year.

As stated, check the “subscriptions” tab in the remote App to see what expires and when.

Scrumps 90 D250 HSE Tasman Blue
24MY L461 RRS Verasine Blue
05 TD5 90 CSW Cairns Blue
1967 MGB BRG
1944 Willy’s MB OD green
1942 Willy’s MB OD green

21st Mar 2024 10:48am

whiterdesign

Member Since: 10 Jun 2021
Location: Preston
Posts: 269

LR Nuts, you can’t it’s an eSIM. I.e built into the electronics. 110 XS 250 MY 23 Gondwana Stone, Cold climate pack and towbar

21st Mar 2024 11:24am

David007

Member Since: 26 Oct 2022
Location: Angus
Posts: 111

Well checked the subscription tabs as recommended and this is what it show, also can't see anything that mentions map subscriptions. I'm not convinced I really need Media streaming and weather updates but I've got to go into the dealer in a couple of weeks for the security update, I'll see what they've got to say about it then.

Click image to enlarge

22nd Mar 2024 10:04am

Scrumps

Member Since: 24 Feb 2021
Location: Somerset
Posts: 108

Hi,

“connected Navigation Pro” is the item that is separate from Incontrol remote and secure tracker/tracker pro.

You are still on the original three year subscription but if you notice, two services have the same date and the Nav is a day earlier.

To update them all in 2026, you will have to buy two subscriptions, remote / tracker & Nav.

Scrumps 90 D250 HSE Tasman Blue
24MY L461 RRS Verasine Blue
05 TD5 90 CSW Cairns Blue
1967 MGB BRG
1944 Willy’s MB OD green
1942 Willy’s MB OD green

22nd Mar 2024 5:59pm

David007

Member Since: 26 Oct 2022
Location: Angus
Posts: 111

Ah, I see that now. Thanks👍

22nd Mar 2024 6:40pm

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