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akaL663



Member Since: 05 Dec 2023
Location: Valley
Posts: 1
 
fender bender and insurance
Hey all… unfortunate that this has to be my first post here even tho I’ve been around for a few months and learned a ton from the community!

I have a 2023 Defender 90 that’s barely 3 months into ownership and got hit on the front left while parked by someone that doesn’t know how to park clearly. It damaged a bit of the bumper / parking sensor and the front left fender.

The shop tells me 3 of the replacement parts are “4-6 months” out and one of them is “back ordered with no ETA”

Has anyone gone through this before? The other party has insurance thru Geico and I’m at a loss for what my options are… seems sort of ridiculous to make payments on it while it sits in a shop for longer than I’ve owned it. Can the insurance company buy the car back and do what they want with repair timelines or is my only real option to keep waiting for parts / repair?

probably sounds ridiculous but just want my Defender back and not some Avis rental without an end date[/list]
Post #1024760 15th Feb 2024 5:15am
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JohnZA



Member Since: 10 Feb 2024
Location: Cape Town
Posts: 3
South Africa 
Seems the reality if you watch the latest video from Doug DeMuro

Post #1024770 15th Feb 2024 8:27am
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markb110



Member Since: 22 May 2010
Location: Guildford
Posts: 2642
England 2002 Defender 90 Td5 HT Epsom Green
Some companies shoot themselves in the foot, JLR went straight for the satsuma, plastic bag, rope then a headshot.

It’s not poor, it’s now pathetic.
Post #1024786 15th Feb 2024 11:08am
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JohnZA



Member Since: 10 Feb 2024
Location: Cape Town
Posts: 3
South Africa 
My solution was to keep my LR4 as backup Smile
Post #1024839 16th Feb 2024 7:27am
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lightning



Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2825
United Kingdom 
lf it's only minor damage and the Defender is still drivable, just keep it until the parts come in to stock. l would feel safer not leaving it in a repair shop for months anyway.

l know it's not great with a brand new vehicle. But at least you caught the third party. Mostly they drive off and don't leave their details.
Post #1024841 16th Feb 2024 7:52am
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blackwolf



Member Since: 03 Nov 2009
Location: South West England
Posts: 17430
United Kingdom 2007 Defender 110 Puma 2.4 DCPU Stornoway Grey
Just don't take it to a dealership built on a notoriously flood-susceptible area who allows it to be submerged to become a total loss at your expense whilst you wait for 12 months or more for parts. It has been reported that remarkably the dealer appears to have had time to move its own vehicles away from the rising waters but not its customers' vehicles.



Whilst not connected to the flood mentioned above, this article gives some idea of the depth of the hole JLR has dug for itself.

Post #1024844 16th Feb 2024 8:25am
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WizzardPrang



Member Since: 05 Nov 2020
Location: Hertfordshire
Posts: 154
England 
@thedoctorsgarage on YT has had his D5 stuck at his dealer for 6 months now, waiting for a part. It's hard to believe a major manufacturer such as JLR could have Censored this parts fiasco so badly. Rolling Eyes Current vehicle: 2020 Defender 110S
Gone: Defender 90 HT 200Tdi, Discovery Sport, Freelander 2

Insta: wizzardprang
Post #1024958 16th Feb 2024 9:49pm
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lightning



Member Since: 23 Apr 2009
Location: High Peak, Derbyshire
Posts: 2825
United Kingdom 
l assume the parts supply issues will eventually sort themselves out, Land Rover aren't the only company having parts supply issues.

For instance
The waiting list for new Defenders is slowly reducing and this should result in better parts availability as production catches up with demand.

Various manufacturers having similar issues with spare parts.
VW, Mercedes, Fiat, Jeep and BMW mentioned in this article.

https://www.theguardian.com/money/2023/jul...ales-first
Post #1025038 17th Feb 2024 8:21pm
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